Titletown Fitness

I do feel bad about [redacted] situation, but I want to assure you that at no time would we deny any member the rite to cancel their membershipThe first thing we teach all our staff is cancelation policyIf Angela would have read her contract or requested another copy of the agreement that we provide when she sign up it states clearly that she can cancel her membership either in person or with a written notice by certified mailWe never make it difficult to cancel, but we follow these rule for one simple reason, anyone could say they called and canceledWe also do this to protect our members because we want their business back, and its good business for us to help people cancelSo why even have an agreement? Because the state of Wisconsin requires it and the only way we can continue to provide affordable service is that we count on the monthly incomeAngela claims she has had all these difficulties due to her personal situation, however, what I find strange is that she can find a computer and file a complaint against use yet she can’t just send us a letter to cancelThis could have been avoided so easyWe also have medical freeze available for members who can’t use us due to medical conditionsIn reviewing [redacted] account there are no notes that she called to inquire on canceling, she used the club through the middle of MayOur billing company will continue billing based on the terms of the agreement and at no time did we deny Angela access to the health club Once the billing company has exhausted all effort to collect on the account it is returned for collectionAngela paid of her scheduled paymentsWhen her payment method failed she was accessed late fees and service feesThe last payment we received on her account was July 9th I am assuming the October 9th collection letter that Angela is referring to was telling her that this was the current past due amount Once she is returned for collection the full amount of the contract is assessed and she is sent in She never acted on any of the correspondence from the billing company or made and effort to even pay or make arrangements to pay her past due amountIf there is one issue that makes me angry is the abuse of women at the hands of their mateI truly feel sorry for Angela and wish her the bestBut this is the first that I have heard about her situation and I promise you that I don’t make light of itMen like that disgust me and should be dealt with in a similar fashionBut this should be left for another discussionI will provide you the billing history and a copy of our agreement showing the language for cancelation which is written clearly on the front of the agreementAll memberships canceled in the first year are also subject to a $cancel feeNow that this is turned over to collection, I am sorry there is little that I can do about this nowThese are [redacted] options at this pointI will accept the letter that you sent to me as her cancelation letter by mail which as stated in her agreement is a 30day notice and I will use the postmark of 12/09/as the mail date so that December will be her last due dateWhen her billing failed you will notice that her invoice amount changed from to dollars, the language in the agreement under default and late payments you will see the 7$ change is due to the eft failingShe is subject to a $cancel fee where if you read under (cancelation) that is due in the first monthsRight now through December 12,with late fees and service fees she owes $If Angela can provide me any medical excuse for the time she couldn’t use the club, from her Doctor, we will give her time at the club that she paid for while she was injured In order for use to close this account with Credit Management Service Angela will need to pay $If Angela is interested in staying on as a member of the health club, I would be willing to adjust her bill by giving her credit for the cancel fee toward her membership plus the time due to medical plus any late fees or service fees along with the $increase in dues that happened due to their negligenceI hope that you can see that I am going above and beyond what I need toThat I’m being very fair and would like to help her as much as I canI would like to also note, that the company that we hire to collect on bad deptreceives a 50% commission on the money they collect for us so we are the taking a loss in this deal

I do feel bad about [redacted] situation, but I want to assure you that at no time would we deny any member the rite to cancel their membership. The first thing we teach all our staff is cancelation policy. If Angela would have read her contract or requested another copy of the agreement that we...

provide when she sign up it states clearly that she can cancel her membership either in person or with a 30 written notice by certified mail. We never make it difficult to cancel, but we follow these rule for one simple reason, anyone could say they called and canceled. We also do this to protect our members because we want their business back, and its good business for us to help people cancel. So why even have an agreement? Because the state of Wisconsin requires it and the only way we can continue to provide affordable service is that we count on the monthly income. Angela claims she has had all these difficulties due to her personal situation, however, what I find strange is that she can find a computer and file a complaint against use yet she can’t just send us a letter to cancel. This could have been avoided so easy. We also have medical freeze available for members who can’t use us due to medical conditions. In reviewing [redacted] account there are no notes that she called to inquire on canceling, she used the club through the middle of May. Our billing company will continue billing based on the terms of the agreement and at no time did we deny Angela access to the health club.  Once the billing company has exhausted all effort to collect on the account it is returned for collection. Angela paid 5 of her scheduled 12 payments. When her payment method failed she was accessed late fees and service fees. The last payment we received on her account was July 9th 2015 I am assuming the October 9th collection letter that Angela is referring to was telling her that this was the current past due amount.  Once she is returned for collection the full amount of the contract is assessed and she is sent in.  She never acted on any of the correspondence from the billing company or made and effort to even pay or make arrangements to pay her past due amount. If there is one issue that makes me angry is the abuse of women at the hands of their mate. I truly feel sorry for Angela and wish her the best. But this is the first that I have heard about her situation and I promise you that I don’t make light of it. Men like that disgust me and should be dealt with in a similar fashion. But this should be left for another discussion. I will provide you the billing history and a copy of our agreement showing the language for cancelation which is written clearly on the front of the agreement. All memberships canceled in the first year are also subject to a $75 cancel fee. Now that this is turned over to collection, I am sorry there is little that I can do about this now. These are [redacted] options at this point. I will accept the letter that you sent to me as her cancelation letter by mail which as stated in her agreement is a 30day notice and I will use the postmark of 12/09/2015 as the mail date so that December 9 will be her last due date. When her billing failed you will notice that her invoice amount changed from 35 to 42 dollars, the language in the agreement under default and late payments you will see the 7$ change is due to the eft failing. She is subject to a $75 cancel fee where if you read under (cancelation) that is due in the first 12 months. Right now through December 12,2015 with late fees and service fees she owes $234.50. If Angela can provide me any medical excuse for the time she couldn’t use the club, from her Doctor, we will give her time at the club that she paid for while she was injured.  In order for use to close this account with Credit Management Service Angela will need to pay $309.50. If Angela is interested in staying on as a member of the health club, I would be willing to adjust her bill by giving her credit for the cancel fee toward her membership plus the time due to medical plus any late fees or service fees along with the $7 increase in dues that happened due to their negligence. I hope that you can see that I am going above and beyond what I need to. That I’m being very fair and would like to help her as much as I can. I would like to also note, that the company that we hire to collect on bad dept. receives a 50% commission on the money they collect for us so we are the taking a loss in this deal.

Review: Titletown Fitness notified me that my membership was to be cancelled due to nonpayment in August, September and October due to my bank account being closed. They stated by Oct 9, 2015 that I owed approx. $145.

My husband beat me and was charged with Battery.

He also blew the engine on our car so that I could not attend the gym in Green Bay - over 50 miles away from my home.

Part of the reason he beat me was due to my attending the fitness gym alone.

Due to no transportation, post-concussive head trauma and living in a domestic violence shelter with my children, I was unable to go to the fitness gym to get my membership cancelled.

Clearly I had not attended the fitness gym for over 1/2 a year, and Titletown Fitness neglected to cancel my membership while I was in the domestic violence shelter, despite not hearing from me for over 6 months.

Despite them indicating account termination/cancellation for nonpayment, they sent a bill to collections for over $300 in December 2015 with no breakdown of what they are charging.

When I was a member previously, I was told Titletown would not accept cancellation requests via mail or phone, that I had to come into the gym to cancel in-person. I had no ability to do this with a concussion, living from shelter, and no car.

I do not work, and my husband is responsible for our finances -

since he beat me for attending the gym, I had no ability to ask him to pay for the bill on an account that should have been terminated 6 months ago when I stopped attending altogether.

It is unreasonable to charge someone $300+ when the last bill received was Oct 19 for $145.

It is unreasonable to continue a membership for someone who is in shelter, injured, without transportation, and clearly not in attendance of your club.

I would appreciate the following:

-bill be adjusted back down to the $145 you last stated I owed.

-retro account termination for nonpayment and nonattendance.Desired Settlement: I would appreciate the following:

-bill be adjusted back down to the $145 you last stated I owed so that I can pay off my account.

-retro account termination for nonpayment and nonattendance due to having to move to shelter and 2 serious head concussions, and a lack of transportation to a gym 50 miles from my home.

Business

Response:

I do feel bad about [redacted] situation, but I want to assure you that at no time would we deny any member the rite to cancel their membership. The first thing we teach all our staff is cancelation policy. If Angela would have read her contract or requested another copy of the agreement that we provide when she sign up it states clearly that she can cancel her membership either in person or with a 30 written notice by certified mail. We never make it difficult to cancel, but we follow these rule for one simple reason, anyone could say they called and canceled. We also do this to protect our members because we want their business back, and its good business for us to help people cancel. So why even have an agreement? Because the state of Wisconsin requires it and the only way we can continue to provide affordable service is that we count on the monthly income. Angela claims she has had all these difficulties due to her personal situation, however, what I find strange is that she can find a computer and file a complaint against use yet she can’t just send us a letter to cancel. This could have been avoided so easy. We also have medical freeze available for members who can’t use us due to medical conditions. In reviewing [redacted] account there are no notes that she called to inquire on canceling, she used the club through the middle of May. Our billing company will continue billing based on the terms of the agreement and at no time did we deny Angela access to the health club. Once the billing company has exhausted all effort to collect on the account it is returned for collection. Angela paid 5 of her scheduled 12 payments. When her payment method failed she was accessed late fees and service fees. The last payment we received on her account was July 9th 2015 I am assuming the October 9th collection letter that Angela is referring to was telling her that this was the current past due amount. Once she is returned for collection the full amount of the contract is assessed and she is sent in. She never acted on any of the correspondence from the billing company or made and effort to even pay or make arrangements to pay her past due amount. If there is one issue that makes me angry is the abuse of women at the hands of their mate. I truly feel sorry for Angela and wish her the best. But this is the first that I have heard about her situation and I promise you that I don’t make light of it. Men like that disgust me and should be dealt with in a similar fashion. But this should be left for another discussion. I will provide you the billing history and a copy of our agreement showing the language for cancelation which is written clearly on the front of the agreement. All memberships canceled in the first year are also subject to a $75 cancel fee. Now that this is turned over to collection, I am sorry there is little that I can do about this now. These are [redacted] options at this point. I will accept the letter that you sent to me as her cancelation letter by mail which as stated in her agreement is a 30day notice and I will use the postmark of 12/09/2015 as the mail date so that December 9 will be her last due date. When her billing failed you will notice that her invoice amount changed from 35 to 42 dollars, the language in the agreement under default and late payments you will see the 7$ change is due to the eft failing. She is subject to a $75 cancel fee where if you read under (cancelation) that is due in the first 12 months. Right now through December 12,2015 with late fees and service fees she owes $234.50. If Angela can provide me any medical excuse for the time she couldn’t use the club, from her Doctor, we will give her time at the club that she paid for while she was injured. In order for use to close this account with Credit Management Service Angela will need to pay $309.50. If Angela is interested in staying on as a member of the health club, I would be willing to adjust her bill by giving her credit for the cancel fee toward her membership plus the time due to medical plus any late fees or service fees along with the $7 increase in dues that happened due to their negligence. I hope that you can see that I am going above and beyond what I need to. That I’m being very fair and would like to help her as much as I can. I would like to also note, that the company that we hire to collect on bad dept. receives a 50% commission on the money they collect for us so we are the taking a loss in this deal.