Tito Auto Service

Tito Auto ServicePalm Ave Imperial Beach, CA 91932619- [redacted] Good morning thank you for replyingI am the service writer for Tito Auto Service and I am replying to ID number [redacted] It is very clear on our invoice that the client was advised that the final tests were not finishedShe understood that we were not finished and signed the invoiceThe customer requested to take vehicle from shop against our adviceShe had to pick up her son but said she would bring it backShe never came back to our shop.That means if you feel sick and go to the hospital and the doctor starts a process to treat you and you leave in the middle of the treatment you are leaving at your own riskMy question is would the doctor be at fault for that? Just to be clear the part is still under warranty we do not deny service to the client they just never came back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I took my vehicle to this establishment because I was having an issue with my abs brakesUpon get my vehicle back, both times I continued to have the same issueI have taken my vehicle to another place that repaired the issue which had nothing to do with the module or bearings, it was the harness (wiring) that needed replacing Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I took my vehicle to this establishment because I was having an issue with my abs brakesUpon get my vehicle back, both times I continued to have the same issueI have taken my vehicle to another place that repaired the issue which had nothing to do with the module or bearings, it was the harness (wiring) that needed replacing
Regards,
*** ***

THE PERSON INVOLED IN THE CLAIM IS NOT THE PERSON WE HAVE REGISTERD IN OUR DATABASE AS THE OWNER OF THE VEHICLE 4/4/CUSTOMER ARRIVED WITH CHECK ENGINE ONABS AND TRACTION CONTROL LIGHT ONAT TROUBLESHOOTING DIAGNOSTIC
TECH FOUND ABS CONTROL MODULE NO RESPONSE AND NO COMMUNICATION (ABS CONTROL MODULE FAILED) TECH RECOMMENDS REPLACE ABS MODULE 6/20/AT CUSTOMER REQUEST WE INSTALLED THE NEW ABS MODULEAFTER INSTALLATION WE TEST DROVE THE VEHICLEABS RESPONDS WITH COMMUNICATIONAFTER DRIVING MINUTES ABS LIGHT CAME ONABS CODE LEFT FRONT WHEEL SPEED SENSOR CIRCUIT FAULT CONLYAFTER TEST AND SECOND DIAGNOSTIC WE FOUND THE LEFT FRONT WHEEL BEARING SMALL NOISE AND THE WHEEL SPEED SENSOR IS INTEGRATED WITH THE BEARING WE CALLED THE CUSTOMER AND ADVISED THEMCUSTOMER WAS ADVISED OF THE SITUATUATION AND REQUESTED US TO TAKE OFF THE WHEEL BEARING BECAUSE IT HAD WARRANTYCUSTOMER PROVIDED AFTERMARKET PARTAFTER INSTALLATION OF LEFT FRONT SPEED SENSOR WE CLEAR CODES AND TEST DROVE VEHICLENO CODES OR PENDING CODES AFTER TEST DRIVE 7/24/CUSTOMER RETURNED WITH ABS LIGHT ONAT TEST TECH FOUND ABS CODE CRIGHT FRONT WHEEL SPEED SENSOR CIRCUIT FAULT (ALMOST THE SAME PROBLEM WE TROUBLESHOOTED BEFORE BUT ON THE RIGHT SIDE AND ONE MONTH AFTER INSTALLATION)RECOMMEND REPLACE RIGHT FRONT WHEEL SPEED SENSORCUSTOMER PROVIDED AFTERMARKET PARTAFTER WE REPLACED RIGHT FRONT WHEEL SPEED SENSOR WE CLEARED THE CODES AND TEST DROVE VEHICLETHE CODES STAYED CLEARED WITH NO PENDING OR CURRENT CODESTHERE WAS FULL COMMUNICATION WITH ABS MODULECUSTOMER REQUESTED TO TAKE VEHICLE DURING FINAL TESTS AND WE WERE UNABLE TO COMPLETE THE FINAL TESTCUSTOMER WAS ADVISED THAT WE WERE UNABLE TO FINISH TESTING FOR ANY MORE DETAILED INFORMATION PLEASE CALL (619)***

THE PERSON INVOLED IN THE CLAIM IS NOT THE PERSON WE HAVE REGISTERD IN OUR DATABASE AS THE OWNER OF THE VEHICLE.   4/4/2015 CUSTOMER ARRIVED WITH CHECK ENGINE ON. ABS AND TRACTION CONTROL LIGHT ON. AT TROUBLESHOOTING DIAGNOSTIC TECH FOUND ABS...

CONTROL MODULE NO RESPONSE AND NO COMMUNICATION (ABS CONTROL MODULE FAILED) TECH RECOMMENDS REPLACE ABS MODULE.               6/20/15 AT CUSTOMER REQUEST WE INSTALLED THE NEW ABS MODULE. AFTER INSTALLATION WE TEST DROVE THE VEHICLE. ABS RESPONDS WITH COMMUNICATION. AFTER DRIVING 5 MINUTES ABS LIGHT CAME ON. ABS CODE LEFT FRONT WHEEL SPEED SENSOR CIRCUIT FAULT C0035 ONLY. AFTER TEST AND SECOND DIAGNOSTIC WE FOUND THE LEFT FRONT WHEEL BEARING SMALL NOISE AND THE WHEEL SPEED SENSOR IS INTEGRATED WITH THE BEARING WE CALLED THE CUSTOMER AND ADVISED THEM. CUSTOMER WAS ADVISED OF THE SITUATUATION AND REQUESTED US TO TAKE OFF THE WHEEL BEARING BECAUSE IT HAD WARRANTY. CUSTOMER PROVIDED AFTERMARKET PART. AFTER INSTALLATION OF LEFT FRONT SPEED SENSOR WE CLEAR CODES AND TEST DROVE VEHICLE. NO CODES OR PENDING CODES AFTER TEST DRIVE.               7/24/2015 CUSTOMER RETURNED WITH ABS LIGHT ON. AT TEST TECH FOUND ABS CODE C0040 RIGHT FRONT WHEEL SPEED SENSOR CIRCUIT FAULT (ALMOST THE SAME PROBLEM WE TROUBLESHOOTED BEFORE BUT ON THE RIGHT SIDE AND ONE MONTH AFTER INSTALLATION). RECOMMEND REPLACE RIGHT FRONT WHEEL SPEED SENSOR. CUSTOMER PROVIDED AFTERMARKET PART. AFTER WE REPLACED RIGHT FRONT WHEEL SPEED SENSOR WE CLEARED THE CODES AND TEST DROVE VEHICLE. THE CODES STAYED CLEARED WITH NO PENDING OR CURRENT CODES. THERE WAS FULL COMMUNICATION WITH ABS MODULE. CUSTOMER REQUESTED TO TAKE VEHICLE DURING FINAL TESTS AND WE WERE UNABLE TO COMPLETE THE FINAL TEST. CUSTOMER WAS ADVISED THAT WE WERE UNABLE TO FINISH TESTING.     FOR ANY MORE DETAILED INFORMATION PLEASE CALL (619)[redacted]

Tito Auto Service1335 Palm Ave Imperial Beach, CA 91932619-[redacted]Good morning thank you for replying. I am the service writer for Tito Auto Service and I am replying to ID number [redacted]. It is very clear on our invoice that the client was advised that the final tests were not finished. She understood that we were not finished and signed the invoice. The customer requested to take vehicle from shop against our advice. She had to pick up her son but said she would bring it back. She never came back to our shop.That means if you feel sick and go to the hospital and the doctor starts a process to treat you and you leave in the middle of the treatment you are leaving at your own risk. My question is would the doctor be at fault for that? Just to be clear the part is still under warranty we do not deny service to the client they just never came back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I took my vehicle to this establishment because I was having an issue with my abs brakes. Upon get my vehicle back, both times I continued to have the same issue. I have taken my vehicle to another place that repaired the issue which had nothing to do with the module or bearings, it was the harness (wiring) that needed replacing.   
Regards,
[redacted]