Mrs*** ***, brought he vehicle in for a diagnostic on 8/5/Mrs***'s chief complaint was that the check engine light was on agreed to pay the standard fee of $for the diagnostic testMrs*** was contacted on 8/12/around 11am and was advised that there were multiple
codes on her vehicle (P0100, P0306, P0304, P0302, P0300, P0446, P0330, P0325, P0153, P0150, P0115, P0110,) to resolve these issues it was recommended to replace air flow meter, nock sensors, canister purge valve, osensors coolant temperature sensors, thermostat and gasketThe total estimate for these repairs would be $ 1,At this time Mrs*** stated that the nock sensors and osensors were already replaced at another shop and only authorized the repairs on the air flow meter, coolant temperature sensor and thermostat sensor and gasket, bring the new estimated total to $After these repairs where completed, the system was cleared and we ran the vehicle to see which codes still persist in the system and it appeared that only the nock sensor codes (P0330, P0325) reappearedOn 8/22/Mrs*** was informed of the situation and agreed to replace the nock sensors and attempted to put a new computer on the car and were still unsuccessful in clearing the nock sensor codesWe removed the new sensors and Engine Control Module we installed and put the original ones that were in the vehicle, since the new parts did not clear the codes it would add an additional cost of $that was not recommended since the problem was not resolvedWe apologized to Mrs*** that we were not able to clear the nock sensor and advised her to take it to a sepcialistAt this time Mrs*** husband was upset and refused to pay any current accumulated repairs in order for us to release the vehicleMrs*** is claiming that we told her she owed us $but the current balance for the repairs only is $The $she is claiming is owed on the vehicle is what would have been added to her total if the nock sensors and the PCM was left in the vehicleAt the current time Apart from the repairs the customer has accumulated charges for storage fees and a lien that has been placed on the vehicle
*** * ***
(Owner)
This is an attempt to resolve the problem wit Mrs*** ***'s vehicle the 97' Toyota AvalonWith this response we are including all receipts for the parts installed on the vehicle and those that were removed because the problem was not resolvedAs I explained to you over the phone codes where registered on Mrs***'s vehicle which at this time codes are clearI do understand Mrs***'s frustration with resolving the issue with her vehicleI am faxing the receipts provided by her showing the previous repair attempts done by another shop and receipts of parts from Auto one from when she stated the parts where installed by a friendOn 10/2/when I called Mrs***'s to explain the issue with her vehicle she put her boyfriend on the phone he was unprofessional and disrespectful, due to his behavior we advised that we would no longer be providing him any information about the vehicle, only Mrs***'s, and he because irate and aggressiveAs you can see we tried our best to resolve the issue with Mrs***, we believe that we are entitled to payment for the work that we have done on her vehicleSince we have not received any type of payment from Mrs***, we ask that you do not show any receipts or invoices to her at this time.
Thank you for your attention
*** * *** (OWNER)
I am rejecting this response because:I am rejecting this response because: The statements that Tito's automotive repairs made are inaccurate and falseWhen I took my vehicle to Tito's automotive repair I informed him that my vehicle would not pass smog and my son in-law had replaced some partsTito stated that there would be a $diagnostic fee to which I agreed. I contacted Tito on 08/07/to check the status of my vehicle he stated the total price for repairs would be approximately $ before I agreed to his price I stated to Tito that I would need the car on or before 08/28/because this was my last extension for smog repairs with the California Department of Motor Vehicles he told me this would not be a problem and that my car would be repaired in time before 08/28/2014.Several weeks went by and I was approaching the date of 08/28/and had heard nothing from Tito's automotive repair shopI began calling Tito's automotive repair shop leaving numerous messages with the receptionist in regards to my vehicle and got no response from TitoSeveral weeks had passed again when I received Tito's phone call he stated "that he had cleared some of the smog codes but was still having problems and informed me that I had a faulty wiring harness to the smog system in question, and the part had to be ordered from the dealership because it could not be purchased over the counter and it would take 5-7business days to receive the part" I stated that the wiring harness had already been purchased and replaced from Auto Zone and if it is faulty I would bring in the receipt to where it was purchased and he could return it, he stated "no problem". I tried contacting Tito again with no response. Several weeks passed when I heard from Tito automotive repair which was well after the date of 08/28/in which he stated that he had cleared some of the codes but the vehicle would still not pass smog, and the bill would be $for time and repairs that he had put into it and that I would need to take my vehicle to the Toyota dealershipI stated to Tito's automotive repair that this would be in excess and well over $that I was wiling l to pay for all automotive repairs for we know the dealerships are costly. At this time I felt that I was being taken advantage of because of my lack of knowledge with smog repairs so I put my fiancée on the phone with Tito's automotive repair in which my fiancée asked what was the total amount due for repairs, Tito's automotive repairs stated "$for the repairs and time" My fiancée stated to Tito's automotive repairs that this was an unfair price due to the fact that I was willing to pay $for a complete repair job and the repair job was incompleteWe offered to pay Tito's automotive repair shop $ for the work that he did do and call it even at this point Tito stated to my fiancée " this was not no bargaining swap meet shop and that we would have to pay the $ or elseNow that I have contacted the Revdex.com in regards to this matter Tito has now stated to the Revdex.com that the repairs was only $this is a statementI was prepared to pay the $the day he contacted me he would not accept itBy Tito's actions I am starting to feel that he was trying to wait me out to obtain my vehicle through mechanical lienHowever I no longer trust Tito's automotive to do the right thing in regards to this matter by the inaccurate and statements he has made against meHowever I am willing to pay a flat $dollars which I had initially offered at the time Tito contacted me on 10/04/which again was well after the date we agreed upon that the car would be completed by I feel that this was a breech of contract as well as dishonest practices such dishonesty like when he stated "the wiring harness part could only be purchased from the Toyota dealership" and I knew this to be due to the fact I had purchased the wiring harness from Auto ZoneHowever I am on a fix income I willing to resolve this matter 11/01/in the total amount of $even, providing Tito's automotive repair shop makes available to me all old parts and receipts for the new parts which he claims to have installedI would like my car in a operational manner as when I drove it into Tito's automotive repair shop. This has been a hardship for me considering I have been without a vehicle for several months and will still be without a vehicle after coming out of pocket $my vehicle is my lifeline due to the fact I have doctor appointments I have to keep and now I am forced to pay for rides to and from my doctor appointmentsI wouldn't wish this on anyone
Mrs*** ***, brought he vehicle in for a diagnostic on 8/5/Mrs***'s chief complaint was that the check engine light was on agreed to pay the standard fee of $for the diagnostic testMrs*** was contacted on 8/12/around 11am and was advised that there were multiple
codes on her vehicle (P0100, P0306, P0304, P0302, P0300, P0446, P0330, P0325, P0153, P0150, P0115, P0110,) to resolve these issues it was recommended to replace air flow meter, nock sensors, canister purge valve, osensors coolant temperature sensors, thermostat and gasketThe total estimate for these repairs would be $ 1,At this time Mrs*** stated that the nock sensors and osensors were already replaced at another shop and only authorized the repairs on the air flow meter, coolant temperature sensor and thermostat sensor and gasket, bring the new estimated total to $After these repairs where completed, the system was cleared and we ran the vehicle to see which codes still persist in the system and it appeared that only the nock sensor codes (P0330, P0325) reappearedOn 8/22/Mrs*** was informed of the situation and agreed to replace the nock sensors and attempted to put a new computer on the car and were still unsuccessful in clearing the nock sensor codesWe removed the new sensors and Engine Control Module we installed and put the original ones that were in the vehicle, since the new parts did not clear the codes it would add an additional cost of $that was not recommended since the problem was not resolvedWe apologized to Mrs*** that we were not able to clear the nock sensor and advised her to take it to a sepcialistAt this time Mrs*** husband was upset and refused to pay any current accumulated repairs in order for us to release the vehicleMrs*** is claiming that we told her she owed us $but the current balance for the repairs only is $The $she is claiming is owed on the vehicle is what would have been added to her total if the nock sensors and the PCM was left in the vehicleAt the current time Apart from the repairs the customer has accumulated charges for storage fees and a lien that has been placed on the vehicle
*** * ***
(Owner)
This is an attempt to resolve the problem wit Mrs*** ***'s vehicle the 97' Toyota AvalonWith this response we are including all receipts for the parts installed on the vehicle and those that were removed because the problem was not resolvedAs I explained to you over the phone codes where registered on Mrs***'s vehicle which at this time codes are clearI do understand Mrs***'s frustration with resolving the issue with her vehicleI am faxing the receipts provided by her showing the previous repair attempts done by another shop and receipts of parts from Auto one from when she stated the parts where installed by a friendOn 10/2/when I called Mrs***'s to explain the issue with her vehicle she put her boyfriend on the phone he was unprofessional and disrespectful, due to his behavior we advised that we would no longer be providing him any information about the vehicle, only Mrs***'s, and he because irate and aggressiveAs you can see we tried our best to resolve the issue with Mrs***, we believe that we are entitled to payment for the work that we have done on her vehicleSince we have not received any type of payment from Mrs***, we ask that you do not show any receipts or invoices to her at this time.
Thank you for your attention
*** * *** (OWNER)
I am rejecting this response because:I am rejecting this response because: The statements that Tito's automotive repairs made are inaccurate and falseWhen I took my vehicle to Tito's automotive repair I informed him that my vehicle would not pass smog and my son in-law had replaced some partsTito stated that there would be a $diagnostic fee to which I agreed. I contacted Tito on 08/07/to check the status of my vehicle he stated the total price for repairs would be approximately $ before I agreed to his price I stated to Tito that I would need the car on or before 08/28/because this was my last extension for smog repairs with the California Department of Motor Vehicles he told me this would not be a problem and that my car would be repaired in time before 08/28/2014.Several weeks went by and I was approaching the date of 08/28/and had heard nothing from Tito's automotive repair shopI began calling Tito's automotive repair shop leaving numerous messages with the receptionist in regards to my vehicle and got no response from TitoSeveral weeks had passed again when I received Tito's phone call he stated "that he had cleared some of the smog codes but was still having problems and informed me that I had a faulty wiring harness to the smog system in question, and the part had to be ordered from the dealership because it could not be purchased over the counter and it would take 5-7business days to receive the part" I stated that the wiring harness had already been purchased and replaced from Auto Zone and if it is faulty I would bring in the receipt to where it was purchased and he could return it, he stated "no problem". I tried contacting Tito again with no response. Several weeks passed when I heard from Tito automotive repair which was well after the date of 08/28/in which he stated that he had cleared some of the codes but the vehicle would still not pass smog, and the bill would be $for time and repairs that he had put into it and that I would need to take my vehicle to the Toyota dealershipI stated to Tito's automotive repair that this would be in excess and well over $that I was wiling l to pay for all automotive repairs for we know the dealerships are costly. At this time I felt that I was being taken advantage of because of my lack of knowledge with smog repairs so I put my fiancée on the phone with Tito's automotive repair in which my fiancée asked what was the total amount due for repairs, Tito's automotive repairs stated "$for the repairs and time" My fiancée stated to Tito's automotive repairs that this was an unfair price due to the fact that I was willing to pay $for a complete repair job and the repair job was incompleteWe offered to pay Tito's automotive repair shop $ for the work that he did do and call it even at this point Tito stated to my fiancée " this was not no bargaining swap meet shop and that we would have to pay the $ or elseNow that I have contacted the Revdex.com in regards to this matter Tito has now stated to the Revdex.com that the repairs was only $this is a statementI was prepared to pay the $the day he contacted me he would not accept itBy Tito's actions I am starting to feel that he was trying to wait me out to obtain my vehicle through mechanical lienHowever I no longer trust Tito's automotive to do the right thing in regards to this matter by the inaccurate and statements he has made against meHowever I am willing to pay a flat $dollars which I had initially offered at the time Tito contacted me on 10/04/which again was well after the date we agreed upon that the car would be completed by I feel that this was a breech of contract as well as dishonest practices such dishonesty like when he stated "the wiring harness part could only be purchased from the Toyota dealership" and I knew this to be due to the fact I had purchased the wiring harness from Auto ZoneHowever I am on a fix income I willing to resolve this matter 11/01/in the total amount of $even, providing Tito's automotive repair shop makes available to me all old parts and receipts for the new parts which he claims to have installedI would like my car in a operational manner as when I drove it into Tito's automotive repair shop. This has been a hardship for me considering I have been without a vehicle for several months and will still be without a vehicle after coming out of pocket $my vehicle is my lifeline due to the fact I have doctor appointments I have to keep and now I am forced to pay for rides to and from my doctor appointmentsI wouldn't wish this on anyone