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Titos Tires Shop

1700 State Road 60 W, Lake Wales, Florida, United States, 33859-8211

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Titos Tires Shop Reviews (%countItem)

My card was charged twice for the same transaction. They have refused a refund.
I came in on Tuesday, February 20th, 2018 and purchased (1)used tire for $35.00 plus tax for a total of $37.45. The tire was mounted and balanced and I attempted to pay for it and the woman inside asked me to come inside and type in my PIN. I did so and then their machine said "chip malfunction" and then she swiped the card on the side and then had me put the PIN in again and then the receipt printed and I was on my way. The next day I saw through my banking app that I was charged twice. I then called Tito's and the woman who answered said she didn't know what to do and asked me to call back later which I did. When I called back I spoke to Tito who told me that he only had the one receipt and that I needed to come in and show him. So I went in the next day and Tito was not there and I had to deal with a lady that either couldn't or wouldn't help and basically called me a liar and told me I would have to come back again. Which I will not do. I have no desire to deal with these people again and make repeated 15-mile roundtrips to his place of business.

Desired Outcome

All I want it the overpayment back.

Titos Tires Shop Response • Mar 09, 2018

Contact Name and Title: Roberto owner
Contact Phone: ***
Contact Email: ***
Mi nombre es roberto ,dueño de tito's tire shop ,para cuando esto ocurrio yo no estaba en el taller , y estabamos teniendo problemas con la maquina de cobro de tarjetas , el cliente se comunica con este servidor y yo le dejo saver q investigare este asunto , para el dia siguiente el cliente aparese por la oficina reclamando su dinero y enseñando su telefono algun documento del banco , para este momento yo roberto no me encontraba en los previos del taller y aun no avia terminado de investigar esta situacion , el cliente llega a la oficina reclamando su dinero y no logra obtener dicha cantidad de $37.45 , y se molesta por esto .al final de mi investigacion resulta ser que en el reporte diario estaba registrada solo un pago de $37.45 pero en el deposito del dia suiguente la cantidad depositada por la compañia de proceso de pagos era diferente al del reporte diario , luego de aser un calculo desdusco q se cobraron $37.45 de mas . Desde ese momento el dinero a estado separado para cuando el cliente regresara pero por causa de su disgusto no dejo ningun tipo de informacion para cantactar asta hoy 3/9/18 q el cliente ase un comentario en facebook pagina de negocio y luego de una conversacion por mensaje el cliente me notifica que uso un reporte a B.B.B.

Translated by Revdex.com representative:

My name is roberto, owner of tito's tire shop, when this happened I was not in the shop, and we were having problems with the card collection machine, the client communicated with a worker and I let him know that I will investigate this matter. The next day the client comes to the office demanding his money and showing documents from the bank on his phone, at this moment I was not in the shop and not yet finished researching this situation, the client arrives at the office demanding his money and has not gotten that amount, $ $37.45, and gets disturbed by this. At the end of my investigation it turns out that in the daily report only a payment of $ 37.45 was recorded but in the day deposit the quantity deposited by The payment process company was different from the daily report, after a calculation was made, they were charged $ 37.45 more. Since then, the money has been put aside for when the client returned but because of his displeasure, they do not leave any information to contact them until today 3/9/18. the customer makes a comment on Facebook business page and after a conversation by message the client notifies me that he made a report to Revdex.com

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Address: 1700 State Road 60 W, Lake Wales, Florida, United States, 33859-8211

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