Titus-will Chevrolet of Parkland

I’m not sure what more we can say that hasn’t been said beforeMs [redacted] did not allow us the additional time required to diagnose her vehicleShe admits that she scheduled a time to bring it back but instead took it to another business so we never had the opportunity to further diagnose her concernMs [redacted] is confusing powertrain with power steering pumpWe made no repairs to the powertrain I’m sorry that Ms [redacted] felt the need to go to anther business but I can assure her that we have nothing to gain by ignoring her vehicle’s issuesWe have no interest in doing the bare minimum or keep her coming back for individual issuesWe want to build long term relationships with our customers and we do that by operating our business with integrityIt is our job to diagnose and make recommendations that make the most sense for our customersMs [redacted] did not allow us the opportunity to do that beyond the initial minutes of free diagnosisTitus-Will is not responsible when a customer declines our recommendations and no work is performed