Titus Will Hyundai

Titus-Will has been in business since ? I can assure you, we pride ourselves on the care we provide our customers and their vehicles? Our reputation in the community speaks for itself? Our team of Service Advisors and Service Technicians are highly trained and take great pride in caring for our customers cars? I had the pleasure of speaking to Mr [redacted] on August 1st, to let him know we appreciate his business over the last few years and that we are sorry we did not live up to the same expectation during his last visit? I have sent a check in the amount of $as requested along with a couple of certificates for an oil change? I hope that in the future we will have the opportunity to work together again? ? Respectfully,? Greg A [redacted] General Manager

Miss [redacted] arrived at 11:09AM for her front brake pad replacement appointment on November 11, We explained that it would be hours or more factoring in the repair work itself, the complimentary inspection, vacuum, and paper work We offered her a shuttle ride at that time, but she stated that she would like to wait At 12:28PM, Miss [redacted] became very upset and disruptive using foul language and yelling in front of our customers in the waiting area/showroom floor and in the service area She was venting towards other customers about her vehicle not being in the shop, losing wages since not at work, and threatening to sue Titus-Will for reimbursement of her time She asked our Service Manager for her card to give to her lawyer Our Service Manager tried to calm her down and discuss the logistics of an appointment/drop off time Jennifer (Service Manager) also explained to her that the vehicle was just about to be pulled into the shop and we would still be able to meet the time frame She demanded her keys and continued to yell profanity in front of numerous people She was escorted out of the building to her vehicle Her vehicle did have a dead battery when she went to start it, so we were able to jump start the car to get her on the road She did call about minutes later stuck in the parking lot and had requested we send someone down to jump start the vehicle again We did send a lot attendant down to meet with her and had let her know someone would be there in about 5-minutes She then proceeded to call back approximately minutes later using foul language and questioning why someone was not there yet, then hung up the phone When the attendant arrived to help, Miss [redacted] and her Prius were nowhere to be found At this point, Miss [redacted] has a few options We would be happy to reschedule her for a time that better fits her schedule, or she is more than welcome to schedule the work to be performed at our Chehalis location which might be more convenient since it is closer to her home and work We invite Miss [redacted] to return if she would like our help, but the foul language and inappropriate manner which she exhibited towards our team members and guests will not be tolerated in our place of business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The company made it rightGreg A***, General Manager, did what he said he would do
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: The response was full of liesAt no time did anyone escort me to my car! Also, lie #2, I did not yell at anyone when I called from Pier I ImportsObviously you did not read my messageI was not able to get through to anyoneYou are out of touch from the reality of your companyLie #3, at no time did anyone say it would take over hours to do paper work, vacuum car, etcI would have declined anyone wanting to vacuum my car
The truth is, I will get a lawyer if necessaryI will sue for all the pain and agony you put me through and your deception of liesShame on you, a business your size and you feel the need to lieI do not accept your response and will ask the Revdex.com to keep my complaint in view for the public to seeAdditionally, a check for $that I would have paid you for the work, would be satisfactory so I can take my car in to a reputable, honest place
Your employees should seriously consider quit lyingShame on all of you!!!Sincerely,*** ***

Titus-Will has been in business since ? I can assure you, we pride ourselves on the care we provide our customers and their vehicles? Our reputation in the community speaks for itself? Our team of Service Advisors and Service Technicians are highly trained and take great pride
in caring for our customers cars? I had the pleasure of speaking to Mr*** on August 1st, to let him know we appreciate his business over the last few years and that we are sorry we did not live up to the same expectation during his last visit? I have sent a check in the amount of $as requested along with a couple of certificates for an oil change? I hope that in the future we will have the opportunity to work together again? ? Respectfully,? Greg A***General Manager

?
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Miss *** arrived at 11:09AM for her front brake pad replacement appointment on November 11, 2016.? We explained that it would be hours or more factoring in the repair work itself, the complimentary inspection, vacuum, and paper work.? We offered her a shuttle ride at
that time, but she stated that she would like to wait?
?
At 12:28PM, Miss *** became very upset and disruptive using foul language and yelling in front of our customers in the waiting area/showroom floor and in the service area.? She was venting towards other customers about her vehicle not being in the shop, losing wages since not at work, and threatening to sue Titus-Will for reimbursement of her time.? She asked our Service Manager for her card to give to her lawyer.? Our Service Manager tried to calm her down and discuss the logistics of an appointment/drop off time.? Jennifer (Service Manager) also explained to her that the vehicle was just about to be pulled into the shop and we would still be able to meet the time frame.? She demanded her keys and continued to yell profanity in front of numerous people.? She was escorted out of the building to her vehicle.? Her vehicle did have a dead battery when she went to start it, so we were able to jump start the car to get her on the road.? She did call about minutes later stuck in the parking lot and had requested we send someone down to jump start the vehicle again.? We did send a lot attendant down to meet with her and had let her know someone would be there in about 5-minutes.? She then proceeded to call back approximately minutes later using foul language and questioning why someone was not there yet, then hung up the phone.? When the attendant arrived to help, Miss *** and her Prius were nowhere to be found?
?
At this point, Miss *** has a few options.? We would be happy to reschedule her for a time that better fits her schedule, or she is more than welcome to schedule the work to be performed at our Chehalis location which might be more convenient since it is closer to her home and work.? We invite Miss *** to return if she would like our help, but the foul language and inappropriate manner which she exhibited towards our team members and guests will not be tolerated in our place of business.?

Titus-Will has been in business since 1938.  I can assure you, we pride ourselves on the care we provide our customers and their vehicles.  Our reputation in the community speaks for itself.  Our team of Service Advisors and Service Technicians are highly trained and take great pride...

in caring for our customers cars.  I had the pleasure of speaking to Mr. [redacted] on August 1st, 2017 to let him know we appreciate his business over the last few years and that we are sorry we did not live up to the same expectation during his last visit.  I have sent a check in the amount of $266.40 as requested along with a couple of certificates for an oil change.  I hope that in the future we will have the opportunity to work together again.   Respectfully, Greg A[redacted]General Manager

Complaint: [redacted]I am rejecting this response because: The response was full of lies. At no time did anyone escort me to my car! Also, lie #2, I did not yell at anyone when I called from Pier I Imports. Obviously you did not read my message. I was not able to get through to anyone. You are out of touch from the reality of your company. Lie #3, at no time did anyone say it would take over 2 hours to do paper work, vacuum car, etc. I would have declined anyone wanting to vacuum my car.
The truth is, I will get a lawyer if necessary. I will sue for all the pain and agony you put me through and your deception of lies. Shame on you, a business your size and you feel the need to lie. I do not accept your response and will ask the Revdex.com to keep my complaint in view for the public to see. Additionally, a check for $304.67 that I would have paid you for the work, would be satisfactory so I can take my car in to a reputable, honest place.
Your employees should seriously consider quit lying. Shame on all of you!!!Sincerely,[redacted]

Miss *** arrived at 11:09AM for her front brake pad replacement appointment on November 11, 2016.  We explained that it would be 2 hours or more factoring in the repair work itself, the complimentary inspection, vacuum, and paper work.  We offered her a shuttle ride at...

that time, but she stated that she would like to wait.  
 
At 12:28PM, Miss *** became very upset and disruptive using foul language and yelling in front of our customers in the waiting area/showroom floor and in the service area.  She was venting towards other customers about her vehicle not being in the shop, losing wages since not at work, and threatening to sue Titus-Will for reimbursement of her time.  She asked our Service Manager for her card to give to her lawyer.  Our Service Manager tried to calm her down and discuss the logistics of an appointment/drop off time.  Jennifer (Service Manager) also explained to her that the vehicle was just about to be pulled into the shop and we would still be able to meet the time frame.  She demanded her keys and continued to yell profanity in front of numerous people.  She was escorted out of the building to her vehicle.  Her vehicle did have a dead battery when she went to start it, so we were able to jump start the car to get her on the road.  She did call about 20 minutes later stuck in the parking lot and had requested we send someone down to jump start the vehicle again.  We did send a lot attendant down to meet with her and had let her know someone would be there in about 5-10 minutes.  She then proceeded to call back approximately 8 minutes later using foul language and questioning why someone was not there yet, then hung up the phone.  When the attendant arrived to help, Miss *** and her Prius were nowhere to be found.  
 
At this point, Miss *** has a few options.  We would be happy to reschedule her for a time that better fits her schedule, or she is more than welcome to schedule the work to be performed at our Chehalis location which might be more convenient since it is closer to her home and work.  We invite Miss *** to return if she would like our help, but the foul language and inappropriate manner which she exhibited towards our team members and guests will not be tolerated in our place of business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company made it right. Greg A[redacted], General Manager, did what he said he would do.
Sincerely,
[redacted]