I am returning my BOLTI am a long-time TiVo owner and the BOLT is the 4th model I have purchasedMy Roamio was purchased last February at full priceI called TiVo on October 18th to confirm I could cancel my monthly service for Roamio since I was buying a BOLTI was assured it was canceled and I would not be billed next month since the BOLT is prepaid for one yearToday I was billed for it and called TiVo againThis time the person told me that I was under "contract" with the Roamio until February and would have to continue payingI had already sold the Roamio using Amazon Traand no longer even have the deviceI will not do business with TiVo again unless someone contacts me in a hurry to make it right! They have lost a good and loyal customer
Thank you for taking the time to read this letter. I greatly appreciate it. Let me just start by saying I reside in the Seattle area. My parents purchased their tivos through [redacted] at the Auburn, WA location. At first tivo sounded great. I'm beginning to think their not so great.
My parents have been long term fans of tivo. However my parents may consider dropping it after their contract is up. They have their connectivity issues, you get an "extra box" of an eye sore to look at and it only works with live tv. My parents think their great but he may not be a long term customer. I'm definitely disappointed with my tivo experience. Here's my experience:
I would not recommend tivo as all they want is your money. They didn't fully explain the contract to me. Continued to charge my credit card even after trying to cancel it within the first couple of months. Charged me the $75 cancellation fee even after telling them to cancel it on month one. In
I am returning my BOLTI am a long-time TiVo owner and the BOLT is the 4th model I have purchasedMy Roamio was purchased last February at full priceI called TiVo on October 18th to confirm I could cancel my monthly service for Roamio since I was buying a BOLTI was assured it was canceled and I would not be billed next month since the BOLT is prepaid for one yearToday I was billed for it and called TiVo againThis time the person told me that I was under "contract" with the Roamio until February and would have to continue payingI had already sold the Roamio using Amazon Traand no longer even have the deviceI will not do business with TiVo again unless someone contacts me in a hurry to make it right! They have lost a good and loyal customer
To whom this may concern:
Thank you for taking the time to read this letter. I greatly appreciate it. Let me just start by saying I reside in the Seattle area. My parents purchased their tivos through [redacted] at the Auburn, WA location. At first tivo sounded great. I'm beginning to think their not so great.
My parents have been long term fans of tivo. However my parents may consider dropping it after their contract is up. They have their connectivity issues, you get an "extra box" of an eye sore to look at and it only works with live tv. My parents think their great but he may not be a long term customer. I'm definitely disappointed with my tivo experience. Here's my experience:
I would not recommend tivo as all they want is your money. They didn't fully explain the contract to me. Continued to charge my credit card even after trying to cancel it within the first couple of months. Charged me the $75 cancellation fee even after telling them to cancel it on month one. In