T.J. Neary Insect Technologies

Aloha - I am embarrassed about not contacting Mr [redacted] , as I was ill during December with Shingles and diverticulitis and was not in the office during the time Mr B [redacted] called Also our offices are closed during December from the 23rd until January 3rd I did come back into the office, the day after Christmas, the 26th, just to check to see if any deliveries were not sent and unfortunately Mr [redacted] 's did not go, so I refunded his total costs to him then

Aloha,The business (Hawaiian Tropical Flowers) contacted me and refunded my money Then a few days later they charged my card $ These people are horrible I am dealing with my credit card company and have them set up as a fraudulent charge *** *** ID
***

Aloha Mr***,This email is in response to Ms*** ***'s complaint ID no *** dated 09/26/I understand how a wedding can cause people to make irrational decisions and "jump the gun" so to speak, that's understandableBut Ms*** should have called us immediately and
continuously until she spoke to someone, instead, she went out to purchase more flowers not knowing for sure whether or not her order was or wasn't going to be deliveredOur protocol is if for some reason it wasn't going to be shipped out in time, then we would have given her a courtesy call and sent an email notifying her of that the day prior to shipping out or the day of or sooner than that if it came to that pointNow Ms*** wants a full refund, even though she received her order on the Saturday before her weddingIt was her decision to go out and purchase more flowers without first knowing all the facts, so in this case, we are not acknowledging fault in this complaintI hope you can understand where we're coming from on the business aspect of it allMahalo,Sales TeamHawaii-Wedding-Flowers.com

Complaint: [redacted]
I am rejecting this response because:
I did call this business Friday at 11:50am (Hawaii time). The woman took my information and said she would call me back. She never did. I bought new flowers an hour and a half before my wedding. Their flowers showed up a half hour later. I never knew they were on their way because no one from their business called me back. And I was waiting no longer for my wedding flowers. Who waits that long to see if their wedding flowers are going to show up? No one!
Sincerely,
[redacted]

Aloha [redacted],My apologies for the late response, we didn't get this complaint until it was too late. The person this complaint was sent to was unavailable during that entire period. I understand that we missed the deadline, however, I do need to share with you our findings. According to our notes,...

Mr. [redacted] called on the 26th of June to notify us that he only received 1 lei out of the 4 he ordered and wanted a refund for the 3 missing leis. On June 26th, a refund of $95.27 was credited to Mr. [redacted]'s credit card. I have attached to this email your original letter and the supporting documents attesting this unreasonable claim. I believe we have done more than accommodated Mr. [redacted]'s request because technically, we have 30-days to issue any justifiable refunds and we issued his refund immediately. I hope this clears any misunderstanding with your agency, but I simply want to protect our reputation of having excellent customer service. Should you need anything else regarding this claim, please don't hesitate to contact me at: [redacted]. Best Regards,[redacted]Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Aloha -   We are sorry to hear of this complaint, and will be happy to refund the entire amount to the customer. Unfortunately, our computer and printer for order processing was down and so some of the orders taken on the weekend of May 6th - 10th did not process correctly. We will...

contact the customer this morning to get the credit card details to refund his order. Yours, Erin J[redacted]Hawaiian Tropical Flowers880-966-6590

Aloha - I am embarrassed about not contacting Mr [redacted], as I was ill during December with Shingles and diverticulitis and was not in the office during the time Mr B[redacted] called.  Also our offices are closed during December from the 23rd until January 3rd.  I did come back into the...

office, the day after Christmas, the 26th,  just to check to see if any deliveries were not sent and unfortunately Mr [redacted]'s did not go, so I refunded his total costs to him then.

Complaint: [redacted]
I am rejecting this response because:  As I have previously stated, we ordered FOUR leis for FOUR people.  To receive ONE lei is unsatisfactory and to receive a partial refund supposedly for three leis is also unsatisfactory.  We could not give one lei to four people.  We should have received a full refund.  On the matter of the amount, we were charged $146.37 which amounts to $36.59 for each of four leis.  The refund of $95.27 amounts to $31.76 each for three leis.  That leaves us paying $51.10 for one crummy lei.  So much for aloha spirit.
Sincerely,
[redacted]