TJ O'Donnell's, Inc.

Initial Business Response /* (1000, 5, 2016/03/11) */
I can certainly sympathize with the family hardship that you are currently undergoingI would rather that you had not been faced with this difficulty and things were in your daily lifeWhen you have passed through this time in your
life, my company and I will be glad to perform the work that you contracted us to doI have your materials in hand and will keep them reserved and ready for youAs they are custom fit for your bathroom it is not possible that I return them to the manufacturer and can therefore not possibly refund your down paymentHowever when you are ready to have the work performed simply call us and let us know and we will enter your job at the top of our queueThank you and I wish you the best
Initial Consumer Rebuttal /* (3000, 7, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a custom orderWe were told that the wall sheets were common stock in 4xsheets and would be cut as necessary when appliedThe flooring was common sheet size as wellYour sympathies and willingness to assist later, however, do not take care of outstanding and incurring billsBills mother passed on March 9, and we now have a funeral to pay forAgain this is not a custom order as stated and could be returned
Final Consumer Response /* (4200, 15, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We would like to see the invoice for the materials that you say were special ordered and can't be returnedSince we have "purchased" them we would like to go ahead and receive them at this time
Final Business Response /* (4000, 13, 2016/03/24) */
I understand that you have had a life altering event happen in your family and I can certainly appreciate thatI am in complete understanding that you don't have the money to finish paying for the remodeling project that you hired us forEven so we are ready, willing and able to honor the agreement that you made with us when you recover from this financial difficultyHowever as the terms and conditions of the contract state: the deposit that you made with us is Non-Refundable hours after the signing of the contract and by doing so you are authorizing us to order the materials required for your projectWe have your materials on hand, We will not be issuing you a refund and we will be ready to handle your project when you are ready for us to do so