TJ Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

*** we perform a Multi-point inspection on every vehicle we see for service The maintenance and repairs we recommended were based on the technicians findings during his inspection combined with the manufacturers maintenance schedule The Multi Point inspection and review with the
customer are designed not only to make the customer aware of immediate needs, but also to prepare for upcoming maintenance so as to limit surprises in the futureIf you have any further questions about the recommended services we would be more than happy to discuss those with youThank you, Douglas A***General Manager###-###-####

We have been in contact with Mr. [redacted] by phone. He is scheduled to bring his [redacted] to the dealership on Thursday 7/23.  We hope to come to an equitable solution. We will follow up with the resolution. Thank you

[redacted] purchased a 2012 Toyota [redacted] May 5, 2012.  As he stated, he also purchased a Vehicle Service Agreement (VSA).  As of this correspondence, that VSA remains active.  The contract number is [redacted] was provided a copy of the VSA at time of...

delivery.  As indicated on the contract, the agreement is good for six years or one hundred thousand miles from the date of purchase.  [redacted] was at the dealership for service on Monday July 6, 2016.  He inquired with the service advisor as to the status of his VSA.  On that date, the service advisor explained [redacted]'s concern to me.  I confirmed the active status of the VSA and the service advisor relayed the information to [redacted].  While there is never a good excuse not to return phone calls, the Finance Manager [redacted] left messages for was on vacation, returning to work yesterday July 12.  As far as I can tell, there were no messages left for anyone else at the dealership.  As of this morning, the Finance Manager called [redacted] three times, leaving two messages.  [redacted] is free to cancel the active VSA at any time.  He will be refunded a prorated amount based on the amount of time that has passed since the original purchase date.  The state of Connecticut does not allow for a refund of sales tax after ninety days.  Naturally, cancelling the VSA at this point will leave the [redacted] exposed without warranty coverage for the next twenty two months or twenty nine thousand miles.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]