TJB Services

The coupon does state that potential customers should call for details on the special, which [redacted] did When the customer ( [redacted] ) called to inquire about the $coupon for Rooms and a Hallway, I explained to her that her living room was larger, so it would be a little moreI told her it would $125-$She was fine with that and scheduled a cleaningI honored the price I quoted her.When I discussed the complaint with [redacted] , she stated that she had just hoped it could have been cleaned for $and said Ishould put acceptable room dimensions on the couponI explained there are many factors that can change the price, such as room size;number and severity of stains;whether or not a closet will be cleaned; whether furniture will be moved;application of carpet protector.I explained to her that I appreciate and am thankful for her input, and I'm always looking to improve my message on the advertisements, while continuing to focus on the best possible customer serviceWe ended the conversation on good terms andshe said " happy rug cleaning."I want to thank [redacted] for reachingout to share her thoughts and concerns about this SituationTJB Services heavily focuses on improving the full customer experienceWe strive to be transparent with our customersThank You, [redacted] TJB Services LLC

The coupon does state that potential customers should call for details on the special, which [redacted] did.  When the customer ( [redacted]) called to inquire about the $99 coupon for 2 Rooms and a Hallway,  I explained to her that her living room was...

larger, so it would be a little more. I told her it would $125-$130. She was fine with that and scheduled a cleaning. I honored the price I quoted her.When I discussed the complaint with [redacted], she stated that she had just hoped it could have been cleaned for $99 and said Ishould put acceptable room dimensions on the coupon. I explained there are many factors that can change the price, such as room size;number and severity of stains;whether or not a closet will be cleaned; whether furniture will be moved;application of carpet protector.I explained to her that I appreciate and am thankful for her input, and I'm always looking to improve my message on the advertisements, while continuing to focus on the best possible customer service. We ended the conversation on good terms andshe said " happy rug cleaning."I want to thank [redacted] for reachingout to share her thoughts and concerns about this Situation. TJB Services heavily focuses on improving the full customer experience. We strive to be transparent with our customers. Thank You,[redacted]TJB Services LLC

Review: On September 11, TJB services cleaned my carpters. The advertising in Val-pack stated 2 rooms and a hallway for $99. My rooms are appromiately 14 by 17 feet and 9 by 12 feet. These are not large measurements for these rooms He rold me the size was too bigh for his advertised coupon and chared $130.00. The price for cleaning the chair is agreeable. In addition a table had to be moved and he moved it but did not replace it. I have copies of the advertisement and theinvoice.Desired Settlement: I feel the $31.00 differenct in the invocie versus the advertisement should be refunded to me and that his rating be lowered.

Business

Response:

The coupon does state that potential customers should call for details on the special, which [redacted] did. When the customer ( [redacted]) called to inquire about the $99 coupon for 2 Rooms and a Hallway, I explained to her that her living room was larger, so it would be a little more. I told her it would $125-$130. She was fine with that and scheduled a cleaning. I honored the price I quoted her.When I discussed the complaint with [redacted], she stated that she had just hoped it could have been cleaned for $99 and said Ishould put acceptable room dimensions on the coupon. I explained there are many factors that can change the price, such as room size;number and severity of stains;whether or not a closet will be cleaned; whether furniture will be moved;application of carpet protector.I explained to her that I appreciate and am thankful for her input, and I'm always looking to improve my message on the advertisements, while continuing to focus on the best possible customer service. We ended the conversation on good terms andshe said " happy rug cleaning."I want to thank [redacted] for reaching