TJMaxx

On or around 3/18/2015, Consumer contacted Broker's office inquiring about a market analysis for property located at [redacted] ***, Lafayette IN 47909. Broker responded to request and offered to schedule a meeting to discuss options regarding marketing, pricing and fee structures. On 3/24/2015,... Consumer met with Broker at Broker's Office to discuss options. Later that week, Consumer contacted Broker to discuss the potential purchase of a home located in Mulberry, Indiana. On 3/30/2015, Broker met with Consumer at [redacted] to review and complete a full listing contract. The listing contract included exclusion for Buyer A for seller representation only. The fee was 1% for the stated exclusion within the listing contract. Consumer instructed Broker that property should not be marketed on MIS as the exclusion was being executed. On 4/3/2015, Consumer dropped off paperwork including seller's disclosure forms to Broker's Office. On 4/9/2015, Broker sends Consumer paperwork. On 4/9/2015, Consumer and Buyer A have a scheduled meeting to discuss and finalize the terms of the offer for Cromwell Court. Consumer instructs Broker of these terms and a message is left with Buyer A to schedule a meeting. On 4/13/2015, Broker is notified that Buyer A is being represented by another Agent. Broker can no longer communicate with Buyer A. On 4/16/2015, Buyer A's Agent submits an offer to Broker at 3:49 PM. Broker sends offer with detailed outline to Consumer approximately 1 hour later. On 4/17/2015 at 10:34 AM, Consumer emalls Broker with detailed response to offer. Broker sends document package to Consumer, Including a detailed outline approximately 45 minutes later. Within this email includes recommendations for seller protections in the transaction, explanation of guidelines, times to discuss the paperwork and options to complete the paperwork. Upon receipt of the signed paperwork from Consumer, it was sent to the other Agent. Buyer A did not accept the counter offer due to the terms. On 4/18/2015 at 6:20 PM, Buyer A's Agent submits a new offer. Broker forwarded offer to Consumer that evening with recommendations on how to proceed. Consumer and Broker discuss terms of a possible counter proposal. Broker contacts Buyer A's Agent to discuss options. Consumer does not respond to offer in writing. On or around 4/20/2015, Buyer A's Agents informs Broker that Buyer A no longer has interest in property due to Inability to reach agreeable terms. Consumer and Buyer A are unable to reach terms Including closing date and possession of property. On 4/20/2015, Broker calls Consumer to discuss current status. Broker also contacts Buyer A's Agent to discuss options, but there Is no response. On 4/24/2015, Broker confirms listing contract with Consumer. Consumer states, will need that so we con try to salvage the sale of our house to the people that are wanting it. We have to make sure legally we don't have to send all agreements to Broker." On 4/27/2015, Broker sends additional copy of listing to Consumer as requested. Broker offers solutions to Consumer including fully marketing property, assisting further with current buyer or withdrawing listing. Consumer responded, "I want that listing cancellation form/release form by 2:00. If 1 don't have It by email, Consumer will be down to pick It up at 3:00." Broker was not in office and did not want Consumer to create a hostile situation with Broker's office or staff. Broker let Consumer know that file would be reviewed and more information would be provided the following day. On 4/27/2015, Broker offers several options to Consumer including withdraw, fully marketing or a cancellation of listing with fee. Broker's office charges 1% of listing price to cancel a listing contract. Since Broker has offered these solutions, Consumer has threated to file complaints and contact an attorney if Broker did not comply with request to cancel listing. Summary Broker has provided a summary of events. The summary provided is Broker's truthful account of the experience with Consumer. Broker had no representation for Buyer A. Consumer and Buyer A were unable to come to an agreement on an offer to purchase for [redacted] ***, Lafayette IN 47909. The inability for Consumer and Buyer A to come to an agreement is not at the fault of the Broker or any other party. Broker has offered options to Consumer throughout the process. Broker has provided information to Consumer in a timely manner. Broker is willing to fully market, withdrawn or cancel listing contract for $1300 (less than normal 1% fee). Broker has incurred expenses during this process. Broker is available for further questions. Thank you for your time. Brett [redacted] Broker/Owner RE/MAX Premier Partners

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First, Broker states we met with him at his office on March 24. That is as he was out of the office unbeknownst to us and we talked for a few minutes with his secretary, Sarah.Second, Broker did not email me any paperwork on April 9. His assistant however did and she only sent me the sales disclosures we submitted on April 3. I have talked with Buyer A and they will be submitting a letter and emails and possibly phone records to reflect that Broker did not call or left them a message as Broker claims he did on April or 10.Third, On April 27, is the first time we ever received a copy of our listing contract.Fourth, from March to April 16, Broker never once called Buyer A to get them to come in to sign any paperwork nor did he prepare any type of purchase agreement that my husband and I could look at. Broker was hired on March to handle the market analysis and to prepared the necessary paperwork to get the house sold. As of April when I received a copy of our listing contract, he had still not done that. Fifth, I have also been informed by Buyer A that they were never notified by Broker about my text I sent on April agreeing to the purchase agreement with the changes they made but with a closing date of May 22. Had their agent received that email, we would have had a signed purchase agreement therefore our house would have been sold.Sixth, Broker stated that the $1300 was less than the 1% fee for a cancellation, however Buyer A and my husband and I all agreed on a price of $113,which therefore 1% of that would be $1130.As you can see, Broker has continuously lied in his response and with him not doing the job we hired him to do, we do not think we should pay the fee that he wants us to pay. From what I have been told by my attorney who spoke with Broker on Tuesday, May 12, he won't give us an itemized bill in how he came up with the $1300. Also, from my attorney, Broker advised he believed Buyer A was being represented by their agent during this whole process and that Buyer A's agent was making us cancel our contract with Broker. That is also as if that was the case, we would have gone with Buyer A's agent instead of hiring Broker to do the job for us. I am unable to provide said documentation at this time, however I will have it come Monday, May 18.Regards,*** ***

On or around 3/18/2015, Consumer contacted Broker's office inquiring about a market analysis for property located at [redacted], Lafayette IN 47909. Broker responded to request and offered to schedule a meeting to discuss options regarding marketing, pricing and fee structures. On 3/24/2015,...

Consumer met with Broker at Broker's Office to discuss options. Later that week, Consumer contacted Broker to discuss the potential purchase of a home located in Mulberry, Indiana. On 3/30/2015, Broker met with Consumer at [redacted] to review and complete a full listing contract. The listing contract included exclusion for Buyer A for seller representation only. The fee was 1% for the stated exclusion within the listing contract. Consumer instructed Broker that property should not be marketed on MIS as the exclusion was being executed.
On 4/3/2015, Consumer dropped off paperwork including seller's disclosure forms to Broker's Office. On 4/9/2015, Broker sends Consumer paperwork. On 4/9/2015, Consumer and Buyer A have a scheduled meeting to discuss and finalize the terms of the offer for Cromwell Court. Consumer instructs Broker of these terms and a message is left with Buyer A to schedule a meeting.
On 4/13/2015, Broker is notified that Buyer A is being represented by another Agent. Broker can no longer communicate with Buyer A. On 4/16/2015, Buyer A's Agent submits an offer to Broker at 3:49 PM. Broker sends offer with detailed outline to Consumer approximately 1 hour later. On 4/17/2015 at 10:34 AM, Consumer emalls Broker with detailed response to offer. Broker sends document package to Consumer, Including a detailed outline approximately 45 minutes later. Within this email includes recommendations for seller protections in the transaction, explanation of guidelines, times to discuss the paperwork and options to complete the paperwork. Upon receipt of the signed paperwork from Consumer, it was sent to the other Agent. Buyer A did not accept the counter offer due to the terms.
On 4/18/2015 at 6:20 PM, Buyer A's Agent submits a new offer. Broker forwarded offer to Consumer that evening with recommendations on how to proceed. Consumer and Broker discuss terms of a possible counter proposal. Broker contacts Buyer A's Agent to discuss options. Consumer does not respond to offer in writing. On or around 4/20/2015, Buyer A's Agents informs Broker that Buyer A no longer has interest in property due to Inability to reach agreeable terms. Consumer and Buyer A are unable to reach terms Including closing date and possession of property.
On 4/20/2015, Broker calls Consumer to discuss current status. Broker also contacts Buyer A's Agent to discuss options, but there Is no response. On 4/24/2015, Broker confirms listing contract with Consumer. Consumer states, will need that so we con try to salvage the sale of our house to the people that are wanting it. We have to make sure legally we don't have to send all agreements to Broker." On 4/27/2015, Broker sends additional copy of listing to Consumer as requested. Broker offers solutions to Consumer including fully marketing property, assisting further with current buyer or withdrawing listing. Consumer responded, "I want that listing cancellation form/release form by 2:00. If 1 don't have It by email, Consumer will be down to pick It up at 3:00." Broker was not in office and did not want Consumer to create a hostile situation with Broker's office or staff. Broker let Consumer know that file would be reviewed and more information would be provided the following day.
On 4/27/2015, Broker offers several options to Consumer including withdraw, fully marketing or a cancellation of listing with fee. Broker's office charges 1% of listing price to cancel a listing contract. Since Broker has offered these solutions, Consumer has threated to file complaints and contact an attorney if Broker did not comply with request to cancel listing.
Summary
Broker has provided a summary of events. The summary provided is Broker's truthful account of the experience with Consumer. Broker had no representation for Buyer A. Consumer and Buyer A were unable to come to an agreement on an offer to purchase for [redacted], Lafayette IN 47909. The inability for Consumer and Buyer A to come to an agreement is not at the fault of the Broker or any other party. Broker has offered options to Consumer throughout the process. Broker has provided information to Consumer in a timely manner. Broker is willing to fully market, withdrawn or cancel listing contract for $1300 (less than normal 1% fee). Broker has incurred expenses during this process. Broker is available for further questions. Thank you for your time.
Brett [redacted] Broker/Owner
RE/MAX Premier Partners