[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I've been notified by the General Manager of the store that we have opened up the dialogue with Ms [redacted] ? and will find an amicable resolution.Sincerely,Missi C [redacted]
Kurt S [redacted] GM of the dealership, has resolved the issues at handThe customer informed us that the complaint would be withdrawn.Sincerely,Missi C [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted]
Rich R***, Service Director at Open Road Acura, addressed this response stating Mr *** car had numerous repairs done to his vehicle when he was here on 6/29/We did an oil change, engine and cabin filters replaced, trans fluid replaced, coolant replaced, and both front axles
replacedAfter picking up the car Mr *** called back saying the A/C did not work and his check engine light was onWe checked the car and found that the compressor went bad and the check engine light was on due to a faulty catalytic converterThe vehicle is years old with 116,miles and unfortunately is requiring additional workWe understand the frustration and want to offer Mr *** a discount on the repairsI invite him to contact Rich R*** directly at the dealership to discuss finding a resolution.Sincerely,Missi C***
I've been notified by the General Manager of the store that we have opened up the dialogue with Ms *** and will find an amicable resolution.Sincerely,Missi C***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only when the car is repairedThe Manager and I need to schedule when this car is to be repaired due to the Holidays. Thank you *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The concerns are real and we are well aware of them Please note the correspondence from Kurt S***, General manager of the
dealership:? Unfortunately simply moving the due date did not workAlthough the date was moved, it did not translate over to their collections DeptWe have since resigned his contract with a new date which Acura Financial will use to amend his previousI will let you know once that process is complete.? Regards,? Kurt S*General ManagerOpen Road Acura of East Brunswick***Office:? ###-###-####
*** ***, General Manager of Acura East Brunswick, spoke to Mr ***He is bringing in his vehicle on Mondayand will receive a loaner carWe are replacing the wheel locks as a coutesy and gesture of good will*** is investigating the breakdown in the communication that occured and will
correct itWe are working with him to resolve the issuesWe are following the protocol set by the manufacturer regarding the recall and appreciate Mr ***'s understanding.Sincerely,*** ***? ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Complaint # [redacted]In response to the complaint lodged against me by Ms. [redacted], I was hired to remove and Install a bathrooom fan. This job was completed in August 2015. I did not hear of any complaints about this job until January 2016- that's five months later. Ms. [redacted] did not call me when...
she had an Issue with the fan she called a HVAC man.The customer paid $559.00 for this job. That included all the materials- including the exhaust fan and the flex pipe venting, it also Included the labor. It took me several hours to do. I had to take out the old fan and retrofit the new fan into the place the old fan was. This was no easy task. The old fan left a large hole in ceiling, so I had to get a large fan to take up the space and make It look right, After taking down the old fan I had to take measurements and go out to find a new fan that would fit into the large space. I was working in an attic crawl space in the August heat.These bathroom exhaust fans are sold to use flex pipe as an option to vent. PLEASE NOTE: Ms. [redacted] did not pay the price that a hard pipe vent would have cost, it would have been alot more money. I have done hundreds of these fans over the 20 years I have been in business, and this is the very first complaint I have had lodged against me with the Revdex.com,l‘m sorry this didn't work out but Ms, [redacted] did not pay for hard pipe venting, If she wants to do It in hard pipe she will need to hire a HVAC person, not an electrician. I do not install haard pipe. Ms. [redacted] was not overcharged. She was well aware she was getting flexable hose because that is the only thing I install and I did go over that with her. I do not do hard pipe and she did not pay the price a hard pipe would have been.Sincerely,David * S[redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
I've been notified by the General Manager of the store that we have opened up the dialogue with Ms [redacted] ? and will find an amicable resolution.Sincerely,Missi C [redacted]
Kurt S [redacted] GM of the dealership, has resolved the issues at handThe customer informed us that the complaint would be withdrawn.Sincerely,Missi C [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted]
Rich R***, Service Director at Open Road Acura, addressed this response stating Mr *** car had numerous repairs done to his vehicle when he was here on 6/29/We did an oil change, engine and cabin filters replaced, trans fluid replaced, coolant replaced, and both front axles
replacedAfter picking up the car Mr *** called back saying the A/C did not work and his check engine light was onWe checked the car and found that the compressor went bad and the check engine light was on due to a faulty catalytic converterThe vehicle is years old with 116,miles and unfortunately is requiring additional workWe understand the frustration and want to offer Mr *** a discount on the repairsI invite him to contact Rich R*** directly at the dealership to discuss finding a resolution.Sincerely,Missi C***
I've been notified by the General Manager of the store that we have opened up the dialogue with Ms *** and will find an amicable resolution.Sincerely,Missi C***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only when the car is repairedThe Manager and I need to schedule when this car is to be repaired due to the Holidays. Thank you *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Kurt S*** GM of the dealership, has resolved the issues at handThe customer informed us that the complaint would be withdrawn.Sincerely,Missi C***
The concerns are real and we are well aware of them Please note the correspondence from Kurt S***, General manager of the
*General ManagerOpen Road Acura of East Brunswick***Office:? ###-###-####
dealership:? Unfortunately simply moving the due date did not workAlthough the date was moved, it did not translate over to their collections DeptWe have since resigned his contract with a new date which Acura Financial will use to amend his previousI will let you know once that process is complete.? Regards,? Kurt S
*** ***, General Manager of Acura East Brunswick, spoke to Mr ***He is bringing in his vehicle on Mondayand will receive a loaner carWe are replacing the wheel locks as a coutesy and gesture of good will*** is investigating the breakdown in the communication that occured and will
correct itWe are working with him to resolve the issuesWe are following the protocol set by the manufacturer regarding the recall and appreciate Mr ***'s understanding.Sincerely,*** ***? ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Complaint # [redacted]In response to the complaint lodged against me by Ms. [redacted], I was hired to remove and Install a bathrooom fan. This job was completed in August 2015. I did not hear of any complaints about this job until January 2016- that's five months later. Ms. [redacted] did not call me when...
she had an Issue with the fan she called a HVAC man.The customer paid $559.00 for this job. That included all the materials- including the exhaust fan and the flex pipe venting, it also Included the labor. It took me several hours to do. I had to take out the old fan and retrofit the new fan into the place the old fan was. This was no easy task. The old fan left a large hole in ceiling, so I had to get a large fan to take up the space and make It look right, After taking down the old fan I had to take measurements and go out to find a new fan that would fit into the large space. I was working in an attic crawl space in the August heat.These bathroom exhaust fans are sold to use flex pipe as an option to vent. PLEASE NOTE: Ms. [redacted] did not pay the price that a hard pipe vent would have cost, it would have been alot more money. I have done hundreds of these fans over the 20 years I have been in business, and this is the very first complaint I have had lodged against me with the Revdex.com,l‘m sorry this didn't work out but Ms, [redacted] did not pay for hard pipe venting, If she wants to do It in hard pipe she will need to hire a HVAC person, not an electrician. I do not install haard pipe. Ms. [redacted] was not overcharged. She was well aware she was getting flexable hose because that is the only thing I install and I did go over that with her. I do not do hard pipe and she did not pay the price a hard pipe would have been.Sincerely,David * S[redacted]