TJ's Auto & Collision Repair

If there were issues with the car the day it was picked upTJ’s Auto would have heard about it that dayNot business days later.When the car was returned to us the following week, we started to look into issues to see if it was a faulty fuse block or other non-related issues at no charge to the customerThe car would not start at that timeThe option was offered to the customer to have the shop that installed the starter look at the starter as a possibility or for us to keep going forward with itAs the car needed to be running to further diagnoseThe customer chose to have it towed to the other shop to eliminate the starter as a possibilityNo further diagnostics had been done at that point by TJ’s Auto.? TJ’s Auto did not and would not have taken the time to install any jumper wires of any sortThis is not what we do here at TJ’s autoThe only free work we would do is related to diagnosing a potentially bad partThe customer is claiming that we put hours of time into installing jumper wires of sorts and did not charge him for it? We bill out every minute of our technicians timeThat is proof enoughOur shop is far too busy to give away free time in temporary fixes of any sort.? TJ’s Auto is simply doing as anyone wouldTaking a stance and not accepting responsibility for work we did not doWe offered to replace the fuse block (the only work we had done) if that was an issue at no costAnd even after was all said and doneWe still have offered to refund the price of that part if it was believed to be faultyAt this point one might assume that the fuse block installed worked as it shouldBut all the previously installed jumper wires to make things still work in the past, now created an issue with a fully functional fuse block.? This claim cannot continueIt is taking up valuable time and resources of both parties and the Revdex.comThe facts have been stated over and over again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
"But keeping it to the facts." Fact: My car was returned to me faulty after original repairs. Remember the door alarm, the windshield wipers, and the power windows? neither of those things had problems until after it was repaired at TJ's Auto. This was confirmed by my mechanic that the jumper wires found throughout the car were causing these issues. I was told rather insistently by TJ's Auto that those problems were caused by the after[redacted]et radio when I picked it up."TJ’s auto had offered to investigate the issue. The opportunity to investigate the issues after the faulty part was installed was denied." An outright lie. Remember, I had the car towed back to TJ's Auto as soon as I could for them to investigate the issue. Which is when they decided that the starter was the issue. Even after I reminded them about the door alarm, and had asked how that would cause the door alarm to go off, I was told the mechanics would look into it further. Keep in mind I never was once able to speak to an actual mechanic, rather, a salesman. Several days later, I called in to check in if other issues were found. I was told "nope, still the starter". Believing that a proper diagnosis had been done, I had my car towed away to have it repaired in the way TJ's Auto recommended."...even after the opportunity to replace it at no cost was taken away." To repeat, this opportunity was given when I towed the car back a second time.The allegation that TJ's Auto believes I "stole" their opportunity to do right is laughable. I paid to have my car towed there out of my own pocket for them to get another chance. It was left in their posession for 5 business days. Plenty of time to investigate all the issues. There is nothing else I as a customer could have done to give them a fair chance."In the same way that installing a bad light bulb on the drivers’ side, doesn’t warranty the light bulb on the passenger side. These were not related issues and cannot be assumed as such." This is a Straw Man argument, and does not apply. See the first paragraph about the issues that appeared the day I picked up my car. This a case of causation, not correlation. 
Regards,
[redacted]