TJ's Towing

Better Business...

Bureau:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Review: I purchased a used motor from TJ and had it installed in my [redacted] ,within 2 weeks I called to tell TJ that the motor was bad and that it would not hold oil pressure. He said , bring it back. The mechanics were very busy so I called back several times stating that it was taking the mechanics longer to get the motor out . He would just say call to make sure I'm here. When the motor was out I called and at that point he said your warranty is up. It was approximately 62 days from picking up the motor.Desired Settlement: I want to take back the motor and get a refund.

Business

Response:

The Revdex.com spoke with the business concerning this matter. The part had a 30 day warranty that expired on 4/19/14. The customer did not contact this business until 6/5/14 when she stated she wanted a refund. The customer is not due a refund since the part was not under warranty.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,