TK Construction, Home Inspections, Remodels and Rentals LLC

We apologize for the incontinence that this may have caused. Unfortunately, due to the specific complaints we see, they do not quite make sense. The specific gland that is being claimed was blocked is in fact underneath the lid, hidden between skin tissue and the eye’s cornea. If the lashes were in...

fact glued to the skin, it would not cause any blocking that was spoken of. Eye lashes can fall out for a number of reasons, including simple things like Mascara or even an eye lash curler. The hair in the follicle will grow back to replace the previously fallen out, as any natural body cycle will do. The client had been in BB before, and said her eyes were sensitive prior, and because of this, our employee specifically asked if the client was sure before proceeding. The client still gave their consent, and we went further to apply the eye lash extensions. The Client has been to our store, and we are very specific upon our rules and because of this, she knows our policy. The Client mentions Blepharitis, which is a common eyelid inflammation. If in fact her eye lashes had fallen out, that is a symptom of Blepharitis. The Client had complained of sensitive eyes before hand, which means she could have very well had this prior to the extensions. Often times, this diagnosis is linked with improper eyelid hygiene. The Client is also involved with a competitor, which makes us unable to determine the sincerity of the situation. Unfortunately, due to the Client agreeing to the lashes despite their eye condition and knowing out policy, we can not move further in resolving the situation.