TK Constructors, Inc.

Wrote a check for $on October 20th, to be used as a deposit for a car orderWas told by Kevin H*** that car would take 10-weeks to manufactureI emailed on November 28th to inquire about build status and was emailed by Kevin H*** stating car was being manufactured and would ship on January 16th, On January 19th, I was emailed by Robert S*** and told car would start manufacturing process by February 1stI emailed both Robert S*** and Kevin H*** asking to stop the order and refund the $deposit since the car hadn't even started the manufacture process yetI was declined a refund by Kevin H***He stated that a refund cannot be given after vehicle is scheduled for production I made a phone call to a senior member of management at a Spradley Barr motor company and was informed that a refund can be givenI emailed Kevin H*** again on January 23rd requesting a refund, Neither Kevin H*** nor Robert S*** will return my emails

My love and I have been back and forth so Spradley for months, trying to trade in our car for a different vehicleFinally my love and I found a truck we likedIt is an older truck, with more miles than our car, but who doesn't need a truck right? Well, we went through with the purchase late Tuesday nightAt the time we signed all the paperwork we were told "we will run it through a quick inspection first thing in the morning, get the new tires on it, and it will be good to go." So, yesterday at about noon I was already beginning to get frustrated that I had not heard from anyoneI spent my lunch hour putting insurance on the truck and getting ready to pick it up, cleaning out our trade in, etcFinally at around in the afternoon we are notified that the truck requires 3,dollars worth of work and will not be ready until next weekI was very upset at this news for a few reasons1st, Our trade in was looked at/inspected twice before they agreed to take it and set the trade in price, so it was hard to understand why they did not know the truck needed work when they sold it to me2nd, I put insurance on the truck during my lunch hour and now have paid the difference in the policy, and have an insured truck sitting in a shop3rd, the trade in is used on a daily basis for a paper route and daily driving, so the mileage on the trade in paperwork will be WAY off by next week4th, what happens if someone hits the trade or it is damaged before next week, this is a concern as I live on a busy streetWell, I went to the dealership and as soon as I got out of the car explained that I was trying to be calm but I was not happy with what I was toldColby, the nice sales man who sold me the car was not understanding why I was upsetI tried to explain from a customer stand point why I was upsetThis conversation lead to me going to another part of the dealership to speak to the used car manager SteveI sat down and explained everything, informed him I was not happy, asked for an explanation on why the work being done on the truck was not known before hand, and asked what they were going to do to compensate me for my time and money I spent on truck that I wasn't going to have for another weekThat lead to me asking if they could come down on the price of the truck (which seriously, I paid $dollars in an insurance difference and would have been happy with that.) I assume Steven thought I wanted money because he informed me he had no money to give me and he would not come down at all on the price of the truckBeing that Steve had already upset me with his demeanor and tone upon meeting me, I stood and said "okay, this is not acceptable and I don't want the truck, keep it." Steve stood, began to storm off and said "okay, I'll drop the truck in your driveway and take the car." I re-informed I didn't want it and he said "the car, it's mine, you signed the paperwork last night." (Mind you, he doesn't have the title, which I informed him of) but all of this lead to me telling him fine, fix it and be quick about itColby, the sales man, was amazing and apologized that all of this was happening, but Steve was nothing but an arrogant, cocky man who has no business being a manager or being in customer service, or even dealing with customers on a daily basisI am beyond upset and will NEVER go back to them for another vehicleToday I plan to speak to a lawyer and a few other people to see what legal action I can takeIn all the months we have been back and forth speaking to Spradley Barr, myself and my love always felt uncomfortable and unwelcomeI think customer service training is in order for everyone except Colby the salesman and one other lady we spoke to about the title to our trade inI do not recommend this company and I caution anyone considering buying from them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
How is us sending a list the advertised walk throughIt does not even mention the walk through in the contract we signedIt does say we send a list of defects, but DOES NOT say the list is the walk throughThey did not correct everything on the list on Jan10th, we found out in the spring the flashing and the defective windows on the list were ignored and now we are having to miss another day of work to have them fix what they should have in January.Conclusion: still don't see where the list that the homeowner sends in is the advertised "walk through" from TK, and they lied in writing to the Revdex.com when saying they completed everything on the list which is resulting in another day of work lost for us
Regards,
*** ***

Wrote a check for $on October 20th, to be used as a deposit for a car orderWas told by Kevin H*** that car would take 10-weeks to manufactureI emailed on November 28th to inquire about build status and was emailed by Kevin H*** stating car was being manufactured and would ship on January 16th, On January 19th, I was emailed by Robert S*** and told car would start manufacturing process by February 1stI emailed both Robert S*** and Kevin H*** asking to stop the order and refund the $deposit since the car hadn't even started the manufacture process yetI was declined a refund by Kevin H***He stated that a refund cannot be given after vehicle is scheduled for production I made a phone call to a senior member of management at a Spradley Barr motor company and was informed that a refund can be givenI emailed Kevin H*** again on January 23rd requesting a refund, Neither Kevin H*** nor Robert S*** will return my emails

I took my truck in to have it looked at because the key fob would not lock/unlock the doorsI had several warning lights onI worked with Steve in the service departmentAfter have the truck for hours, he called and told me it was an electrical problemI called Steve a couple time during the day to check on the truckHe told me every time they would try something it would blew a fuseThey would replace the fuse and try againSteve finally told me at the end of the day that the truck needed a new junction boxIt was going to cost $1,
I told him to go ahead and order the partThe part showed up days laterThey replaced it, and I went and picked it up
The key fob workedMost of the warning lights were goneHowever, now my radio will not workthe radio turns onI can change channels, but there is no volumeThe volume *** will not change the volume of the radioIt does nothingThe volume control on the steering wheel does nothingThe phone answering syste

Spradley Barr Cheyenne (Ford Dealer #***) used information to get out of selling a Ford Mustang Shelby GT350-R I had on order
On 6/10/I placed an order (#***) with Kevin H*** (Sales Manager) for a Ford Mustang GT350-R at an agreed $10,markup over MSRPI placed a non-refundable $deposit, configured my order and set a customer delivery to *** *** *** ** *** *** **
Was informed on 7/19/that they could not sell me the car because of ** emissions claims, contacted Ford Performance and they confirmed there was no reason they could not sell it to me since the GT350-R is 50-state emissions legal
7/22/Mike E*** (GM) ignored my rebuttal about their emissions claim and then informed me they cannot sell the car to me because of dealership "policy" stating that I had lied to them and that the car was going to be registered in Wyoming, even though every piece of information they had from me regarding my order and where it was go

My love and I have been back and forth so Spradley for months, trying to trade in our car for a different vehicleFinally my love and I found a truck we likedIt is an older truck, with more miles than our car, but who doesn't need a truck right? Well, we went through with the purchase late Tuesday nightAt the time we signed all the paperwork we were told "we will run it through a quick inspection first thing in the morning, get the new tires on it, and it will be good to go." So, yesterday at about noon I was already beginning to get frustrated that I had not heard from anyoneI spent my lunch hour putting insurance on the truck and getting ready to pick it up, cleaning out our trade in, etcFinally at around in the afternoon we are notified that the truck requires 3,dollars worth of work and will not be ready until next weekI was very upset at this news for a few reasons1st, Our trade in was looked at/inspected twice before they agreed to take it and set the trade in price, so it was hard to understand why they did not know the truck needed work when they sold it to me2nd, I put insurance on the truck during my lunch hour and now have paid the difference in the policy, and have an insured truck sitting in a shop3rd, the trade in is used on a daily basis for a paper route and daily driving, so the mileage on the trade in paperwork will be WAY off by next week4th, what happens if someone hits the trade or it is damaged before next week, this is a concern as I live on a busy streetWell, I went to the dealership and as soon as I got out of the car explained that I was trying to be calm but I was not happy with what I was toldColby, the nice sales man who sold me the car was not understanding why I was upsetI tried to explain from a customer stand point why I was upsetThis conversation lead to me going to another part of the dealership to speak to the used car manager SteveI sat down and explained everything, informed him I was not happy, asked for an explanation on why the work being done on the truck was not known before hand, and asked what they were going to do to compensate me for my time and money I spent on truck that I wasn't going to have for another weekThat lead to me asking if they could come down on the price of the truck (which seriously, I paid $dollars in an insurance difference and would have been happy with that.) I assume Steven thought I wanted money because he informed me he had no money to give me and he would not come down at all on the price of the truckBeing that Steve had already upset me with his demeanor and tone upon meeting me, I stood and said "okay, this is not acceptable and I don't want the truck, keep it." Steve stood, began to storm off and said "okay, I'll drop the truck in your driveway and take the car." I re-informed I didn't want it and he said "the car, it's mine, you signed the paperwork last night." (Mind you, he doesn't have the title, which I informed him of) but all of this lead to me telling him fine, fix it and be quick about itColby, the sales man, was amazing and apologized that all of this was happening, but Steve was nothing but an arrogant, cocky man who has no business being a manager or being in customer service, or even dealing with customers on a daily basisI am beyond upset and will NEVER go back to them for another vehicleToday I plan to speak to a lawyer and a few other people to see what legal action I can takeIn all the months we have been back and forth speaking to Spradley Barr, myself and my love always felt uncomfortable and unwelcomeI think customer service training is in order for everyone except Colby the salesman and one other lady we spoke to about the title to our trade inI do not recommend this company and I caution anyone considering buying from them

Spradley Barr Cheyenne (Ford Dealer #***) used information to get out of selling a Ford Mustang Shelby GT350-R I had on order
On 6/10/I placed an order (#***) with Kevin H*** (Sales Manager) for a Ford Mustang GT350-R at an agreed $10,markup over MSRPI placed a non-refundable $deposit, configured my order and set a customer delivery to *** *** *** ** *** *** **
Was informed on 7/19/that they could not sell me the car because of ** emissions claims, contacted Ford Performance and they confirmed there was no reason they could not sell it to me since the GT350-R is 50-state emissions legal
7/22/Mike E*** (GM) ignored my rebuttal about their emissions claim and then informed me they cannot sell the car to me because of dealership "policy" stating that I had lied to them and that the car was going to be registered in Wyoming, even though every piece of information they had from me regarding my order and where it was go

I took my truck in to have it looked at because the key fob would not lock/unlock the doorsI had several warning lights onI worked with Steve in the service departmentAfter have the truck for hours, he called and told me it was an electrical problemI called Steve a couple time during the day to check on the truckHe told me every time they would try something it would blew a fuseThey would replace the fuse and try againSteve finally told me at the end of the day that the truck needed a new junction boxIt was going to cost $1,
I told him to go ahead and order the partThe part showed up days laterThey replaced it, and I went and picked it up
The key fob workedMost of the warning lights were goneHowever, now my radio will not workthe radio turns onI can change channels, but there is no volumeThe volume *** will not change the volume of the radioIt does nothingThe volume control on the steering wheel does nothingThe phone answering syste

SEE ATTACHMENTI am responding to the complaint submitted to you by *** ***, ID number ***TK Constructors did build a new home for Mr& Mrs***The contract they signed with us was dated July 8, The house was completed and accepted in writing by Mr*** on
December 22, 2015.It is TK's policy to contact the customer prior to the end of the one year warranty to schedule a walk-through appointment and address any issues the customer hasWe ask the customer for a list of any items they want us to addressThis is done to ensure that when our service staff goes to the customer's home they will have the proper tools and supplies to address the customer's issuesTK's service department contacted the ***'s to schedule a walk-throughOn December 3, Mr*** provided TK with a list of items to be corrected and the items were corrected on January 10, On April 24, Mr*** sent TK an email with two items he wanted TK to repairTK Scheduled an appointment for April 27, On April 26, 2017, the ***'s cancelled that appointment,It is unfortunate that Mr& Mrs*** misunderstood our walkthrough process however the warranty section of our contract which they signed does state that it is the responsibility of the buyer to notify TK of any defects.If you have any questions you can contact meat ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I am responding to the complaint submitted to you by [redacted], ID number [redacted]. TK Constructors did build a new home for [redacted] & [redacted]. The contract they signed with us was dated October 7, 2014. The house was completed and accepted in writing by Mr. [redacted] on May 12, 2015. The air...

conditioning was fixed prior to our receiving this complaint. The reason for water n the drawl space is the final grade has not been completed. Mr. & Mrs. [redacted] are responsible for completing the final grade. After speaking with Mr. & Mrs. [redacted] we have agreed to put a de-humidifier in the crawl to help with this issue.
We contact all of our customers 11 months after completion of the house to schedule a time for our warranty department to correct any cosmetic issues that have occurred. We do this after one year to allow the house to settle which is natural and primary cause of cracks and nail pops.
If you have nay questions you can contact me at[redacted].
Sincerely.
[redacted]

I am responding to the complaint submitted to you by [redacted], ID number [redacted].As I stated in my April 27th response, Mr. [redacted] did provide TK with a list of items to be corrected on December 3, 2016. According to the work order all items were corrected on January 10, 2017. As also stated on April 24, 2017 Mr. [redacted] contacted TK again with a couple of items to correct and we scheduled appointment for April 27, 2017 which Mr. [redacted] cancelled. It was re-scheduled for May 5, 2017 and per the work order the items were corrected and Mr. [redacted] signed the work order.With respect to the one year walk-through my April 27 response explained the process, TK has been in business for 28 years and built almost 9,000 homes and this is the process we have used and until now we have had no complaints regarding the one year walk-through proceduresIf you have any questions you can contact meat [redacted].Sincerely,[redacted]Chief Financial OfficerSee attachment.

[redacted]
 I am sorry for not replying back to you on the issue about TK Homes. They did come out and fix the air condition but there were other issues other than the air condition such as the craw space was staying damp and Mold had started to appear on the floor beams, plus they had spilled fuel oil on the master bedroom floor and there was a very bad odor an we could not stand to be in the bedroom. We have not moved into this house because of that. They had called today and said they would be out on the Twenty Third of this Month ond fix everything. I thank you so much for the help, I dont have any problem with them answering the phone now when I call.......Thanks again.   [redacted]