Spradley Barr Cheyenne (Ford Dealer # [redacted] ) used information to get out of selling a Ford Mustang Shelby GT350-R I had on order On 6/10/I placed an order (#***) with Kevin H [redacted] (Sales Manager) for a Ford Mustang GT350-R at an agreed $10,markup over MSRPI placed a non-refundable $deposit, configured my order and set a customer delivery to [redacted] ** Was informed on 7/19/that they could not sell me the car because of [redacted] emissions claims, contacted Ford Performance and they confirmed there was no reason they could not sell it to me since the GT350-R is 50-state emissions legal 7/22/Mike E [redacted] (GM) ignored my rebuttal about their emissions claim and then informed me they cannot sell the car to me because of dealership "policy" stating that I had lied to them and that the car was going to be registered in Wyoming, even though every piece of information they had from me regarding my order and where it was go
I am responding to the complaint submitted to you by [redacted] , ID number [redacted] .As I stated in my April 27th response, Mr [redacted] did provide TK with a list of items to be corrected on December 3, According to the work order all items were corrected on January 10, As also stated on April 24, Mr [redacted] contacted TK again with a couple of items to correct and we scheduled appointment for April 27, which Mr [redacted] cancelledIt was re-scheduled for May 5, and per the work order the items were corrected and Mr [redacted] signed the work order.With respect to the one year walk-through my April response explained the process, TK has been in business for years and built almost 9,homes and this is the process we have used and until now we have had no complaints regarding the one year walk-through proceduresIf you have any questions you can contact meat [redacted] .Sincerely, [redacted] Chief Financial OfficerSee attachment
Wrote a check for $on October 20th, to be used as a deposit for a car orderWas told by Kevin H [redacted] that car would take 10-weeks to manufactureI emailed on November 28th to inquire about build status and was emailed by Kevin H [redacted] stating car was being manufactured and would ship on January 16th, On January 19th, I was emailed by Robert S [redacted] and told car would start manufacturing process by February 1stI emailed both Robert S [redacted] and Kevin H [redacted] asking to stop the order and refund the $deposit since the car hadn't even started the manufacture process yetI was declined a refund by Kevin H***He stated that a refund cannot be given after vehicle is scheduled for production I made a phone call to a senior member of management at a Spradley Barr motor company and was informed that a refund can be givenI emailed Kevin H [redacted] again on January 23rd requesting a refund, Neither Kevin H [redacted] nor Robert S [redacted] will return my emails
I am responding to the complaint submitted to you by [redacted] ***, ID number [redacted] TK Constructors did build a new home for [redacted] & [redacted] ***The contract they signed with us was dated October 7, The house was completed and accepted in writing by Mr [redacted] on May 12, The air conditioning was fixed prior to our receiving this complaintThe reason for water n the drawl space is the final grade has not been completedMr& Mrs [redacted] are responsible for completing the final gradeAfter speaking with Mr& Mrs [redacted] we have agreed to put a de-humidifier in the crawl to help with this issue We contact all of our customers months after completion of the house to schedule a time for our warranty department to correct any cosmetic issues that have occurredWe do this after one year to allow the house to settle which is natural and primary cause of cracks and nail pops If you have nay questions you can contact me at [redacted] Sincerely [redacted]
[redacted] I am sorry for not replying back to you on the issue about TK HomesThey did come out and fix the air condition but there were other issues other than the air condition such as the craw space was staying damp and Mold had started to appear on the floor beams, plus they had spilled fuel oil on the master bedroom floor and there was a very bad odor an we could not stand to be in the bedroomWe have not moved into this house because of thatThey had called today and said they would be out on the Twenty Third of this Month ond fix everythingI thank you so much for the help, I dont have any problem with them answering the phone now when I call.......Thanks again [redacted] ***
I took my truck in to have it looked at because the key fob would not lock/unlock the doorsI had several warning lights onI worked with Steve in the service departmentAfter have the truck for hours, he called and told me it was an electrical problemI called Steve a couple time during the day to check on the truckHe told me every time they would try something it would blew a fuseThey would replace the fuse and try againSteve finally told me at the end of the day that the truck needed a new junction boxIt was going to cost $1, I told him to go ahead and order the partThe part showed up days laterThey replaced it, and I went and picked it up The key fob workedMost of the warning lights were goneHowever, now my radio will not workthe radio turns onI can change channels, but there is no volumeThe volume [redacted] will not change the volume of the radioIt does nothingThe volume control on the steering wheel does nothingThe phone answering syste
Spradley Barr Cheyenne (Ford Dealer # [redacted] ) used information to get out of selling a Ford Mustang Shelby GT350-R I had on order On 6/10/I placed an order (#***) with Kevin H [redacted] (Sales Manager) for a Ford Mustang GT350-R at an agreed $10,markup over MSRPI placed a non-refundable $deposit, configured my order and set a customer delivery to [redacted] ** Was informed on 7/19/that they could not sell me the car because of [redacted] emissions claims, contacted Ford Performance and they confirmed there was no reason they could not sell it to me since the GT350-R is 50-state emissions legal 7/22/Mike E [redacted] (GM) ignored my rebuttal about their emissions claim and then informed me they cannot sell the car to me because of dealership "policy" stating that I had lied to them and that the car was going to be registered in Wyoming, even though every piece of information they had from me regarding my order and where it was go
I am responding to the complaint submitted to you by [redacted] , ID number [redacted] .As I stated in my April 27th response, Mr [redacted] did provide TK with a list of items to be corrected on December 3, According to the work order all items were corrected on January 10, As also stated on April 24, Mr [redacted] contacted TK again with a couple of items to correct and we scheduled appointment for April 27, which Mr [redacted] cancelledIt was re-scheduled for May 5, and per the work order the items were corrected and Mr [redacted] signed the work order.With respect to the one year walk-through my April response explained the process, TK has been in business for years and built almost 9,homes and this is the process we have used and until now we have had no complaints regarding the one year walk-through proceduresIf you have any questions you can contact meat [redacted] .Sincerely, [redacted] Chief Financial OfficerSee attachment
Wrote a check for $on October 20th, to be used as a deposit for a car orderWas told by Kevin H [redacted] that car would take 10-weeks to manufactureI emailed on November 28th to inquire about build status and was emailed by Kevin H [redacted] stating car was being manufactured and would ship on January 16th, On January 19th, I was emailed by Robert S [redacted] and told car would start manufacturing process by February 1stI emailed both Robert S [redacted] and Kevin H [redacted] asking to stop the order and refund the $deposit since the car hadn't even started the manufacture process yetI was declined a refund by Kevin H***He stated that a refund cannot be given after vehicle is scheduled for production I made a phone call to a senior member of management at a Spradley Barr motor company and was informed that a refund can be givenI emailed Kevin H [redacted] again on January 23rd requesting a refund, Neither Kevin H [redacted] nor Robert S [redacted] will return my emails
I am responding to the complaint submitted to you by [redacted] ***, ID number [redacted] TK Constructors did build a new home for [redacted] & [redacted] ***The contract they signed with us was dated October 7, The house was completed and accepted in writing by Mr [redacted] on May 12, The air conditioning was fixed prior to our receiving this complaintThe reason for water n the drawl space is the final grade has not been completedMr& Mrs [redacted] are responsible for completing the final gradeAfter speaking with Mr& Mrs [redacted] we have agreed to put a de-humidifier in the crawl to help with this issue We contact all of our customers months after completion of the house to schedule a time for our warranty department to correct any cosmetic issues that have occurredWe do this after one year to allow the house to settle which is natural and primary cause of cracks and nail pops If you have nay questions you can contact me at [redacted] Sincerely [redacted]
[redacted] I am sorry for not replying back to you on the issue about TK HomesThey did come out and fix the air condition but there were other issues other than the air condition such as the craw space was staying damp and Mold had started to appear on the floor beams, plus they had spilled fuel oil on the master bedroom floor and there was a very bad odor an we could not stand to be in the bedroomWe have not moved into this house because of thatThey had called today and said they would be out on the Twenty Third of this Month ond fix everythingI thank you so much for the help, I dont have any problem with them answering the phone now when I call.......Thanks again [redacted] ***
I took my truck in to have it looked at because the key fob would not lock/unlock the doorsI had several warning lights onI worked with Steve in the service departmentAfter have the truck for hours, he called and told me it was an electrical problemI called Steve a couple time during the day to check on the truckHe told me every time they would try something it would blew a fuseThey would replace the fuse and try againSteve finally told me at the end of the day that the truck needed a new junction boxIt was going to cost $1, I told him to go ahead and order the partThe part showed up days laterThey replaced it, and I went and picked it up The key fob workedMost of the warning lights were goneHowever, now my radio will not workthe radio turns onI can change channels, but there is no volumeThe volume [redacted] will not change the volume of the radioIt does nothingThe volume control on the steering wheel does nothingThe phone answering syste