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Initial Business Response / [redacted] (1000, 5, 2017/05/17) */ Contact Name and Title: [redacted] ***/Practice Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @hotmail.com Please see attached letter and attached documentation in response to complaintIf you have any questions or need further information, please feel free to contact the office at XXX-XXX-XXXX or via email at [redacted] @hotmail.com We will mail a check for the amount paid of [redacted] directly to the patients address with in business days of receipt of the purchased eyewear Thank you, [redacted] Practice Manager Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) may 18, I accept the refund from Spectrum eyewear GalleryI understand it will be mailed in about ten days [redacted] Final Consumer Response / [redacted] (4200, 18, 2017/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) no I have no trust in this person or businessIn her original response she said she would mail a check on the 26, of may I have not received this checkShe did not say anything about me returning the glasses BEFORE I GET THE CHECKOf course I intend to return the glassesI cannot use them (they glitter and glare)There is no reason to keep themSince she said she would mail the check on the 26, I have been waiting for my check to arrive in the mailI don't believe her word is any better than her behavior I will drive up with the glasses and we will see what happensI really don't have much faith [redacted] Final Business Response / [redacted] (4000, 16, 2017/06/01) */ As stated in our original response."We would be happy to take return of her eyewear for a full refund." We are waiting on Ms [redacted] to return the merchandise for the refundI have had the check on my desk since 5/(check number [redacted] in the amount of [redacted] the return of the merchandise for refund If you have any questions or need further information, please feel free to contact our office Thank you, [redacted] Practice Manager

Initial Business Response /* (1000, 5, 2017/05/17) */
Contact Name and Title: [redacted]/Practice Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
Please see attached letter and attached documentation in response to complaint. If you have any questions or need further...

information, please feel free to contact the office at XXX-XXX-XXXX or via email at [redacted]@hotmail.com
We will mail a check for the amount paid of [redacted] directly to the patients address with in 10 business days of receipt of the purchased eyewear.
Thank you,
[redacted]
Practice Manager
Initial Consumer Rebuttal /* (2000, 8, 2017/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
may 18, 2017 I accept the refund from Spectrum eyewear Gallery. I understand it will be mailed in about ten days.
[redacted]
Final Consumer Response /* (4200, 18, 2017/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no I have no trust in this person or business. In her original response she said she would mail a check on the 26, of may 2017. I have not received this check. She did not say anything about me returning the glasses BEFORE I GET THE CHECK. Of course I intend to return the glasses. I cannot use them (they glitter and glare). There is no reason to keep them. Since she said she would mail the check on the 26, I have been waiting for my check to arrive in the mail. I don't believe her word is any better than her behavior.
I will drive up with the glasses and we will see what happens. I really don't have much faith.
[redacted]
Final Business Response /* (4000, 16, 2017/06/01) */
As stated in our original response."We would be happy to take return of her eyewear for a full refund." We are waiting on Ms. [redacted] to return the merchandise for the refund. I have had the check on my desk since 5/23 (check number [redacted] in the amount of [redacted] the return of the merchandise for refund.
If you have any questions or need further information, please feel free to contact our office.
Thank you,
[redacted]
Practice Manager