To: [redacted] Re: Complaint ID [redacted] From: Anthony K***, TKP AUTO SALES INC., ** [redacted] purchased a [redacted] *** from TKP Auto Sales, Inc on March 13, Prior to the purchase, she test drove the vehicle on two separate occasions In addition to [redacted] test drive she had her fiancé take the vehicle for a test driveAfter the separate test drives [redacted] had some concerns with vehicle but overall was pleased with how it droveThe concerns were a cracked fog light, condensation in the driver's mirror, and a service light reminder for an oil changeIt was agreed that the customer and dealership would split the cost of the fog light and mirror [redacted] sated that she would take It to the local [redacted] dealership to have the parts installed and have the oil changed while it was thereOn March 16, she had the car at the local [redacted] Dealership and had the recommended service performed (oil change), had the electrical system checked, washed, and had wipers replaced [redacted] called TKP and stated that the transponder In the key had stopped working and that she needed ZO have a new one made to start the vehicleThe cost of the key was roughly $200, the cost of the fog light and drivers mirror was approximately $Considering the monies spent on the key, [redacted] would not have to pay for the fog light and mirror so long as [redacted] provide TKP with a copy of the receiptThe receipt was never given to TKPTKP provided [redacted] with the fog light and the mirrorOn March [redacted] proceeded to the Mercedes dealership to have the parts installedOn April TKP is notified by Revdex.com that we have a customer reviewOn April TKP Is notified that it has a customer complaint from [redacted] Prior to the notification from the Revdex.com [redacted] had not contacted TKP Auto directly with any concerns following the key incidentAll vehicles sold at the dealership are sold AS-ISWith that being said, TKP has had a very long history with working with customers and will continue to do so going forward [redacted] can contact the TKP, or if she wishes TKP will contact her to review the matterRespectfully Anthony K [redacted] office [redacted] cell [redacted]
To: [redacted] Re: Complaint ID [redacted] From: Anthony K***, TKP AUTO SALES INC., ** [redacted] purchased a [redacted] *** from TKP Auto Sales, Inc on March 13, Prior to the purchase, she test drove the vehicle on two separate occasions In addition to [redacted] test drive she had her fiancé take the vehicle for a test driveAfter the separate test drives [redacted] had some concerns with vehicle but overall was pleased with how it droveThe concerns were a cracked fog light, condensation in the driver's mirror, and a service light reminder for an oil changeIt was agreed that the customer and dealership would split the cost of the fog light and mirror [redacted] sated that she would take It to the local [redacted] dealership to have the parts installed and have the oil changed while it was thereOn March 16, she had the car at the local [redacted] Dealership and had the recommended service performed (oil change), had the electrical system checked, washed, and had wipers replaced [redacted] called TKP and stated that the transponder In the key had stopped working and that she needed ZO have a new one made to start the vehicleThe cost of the key was roughly $200, the cost of the fog light and drivers mirror was approximately $Considering the monies spent on the key, [redacted] would not have to pay for the fog light and mirror so long as [redacted] provide TKP with a copy of the receiptThe receipt was never given to TKPTKP provided [redacted] with the fog light and the mirrorOn March [redacted] proceeded to the Mercedes dealership to have the parts installedOn April TKP is notified by Revdex.com that we have a customer reviewOn April TKP Is notified that it has a customer complaint from [redacted] Prior to the notification from the Revdex.com [redacted] had not contacted TKP Auto directly with any concerns following the key incidentAll vehicles sold at the dealership are sold AS-ISWith that being said, TKP has had a very long history with working with customers and will continue to do so going forward [redacted] can contact the TKP, or if she wishes TKP will contact her to review the matterRespectfully Anthony K [redacted] office [redacted] cell [redacted]