TL Services Inc

California mechanical code states that only vents and exhaust that pass through unconditioned areas such as attics, roofs, and unconditioned basements should be double wall, all others permitted to be single or flex vent. Currently your existing (old) flue pipe that goes through the roof is double wall. We are aware of the fact that SDGE came out a few weeks after after the installation was completed and confirmed that there is nothing wrong with the flue pipe

Revdex.com:
I have decided not to request a service fee back, but I would like to leave a complaint up on the Revdex.com website.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Before TJ's job I consulted with technicians at ** *** and I verbally asked ** if there would be new Insulated Plenums and he said there would be I asked him, before he started the work, if the installation is not up to code if he would fix the problem and he said he would ** said he would give me a quote with the scope of work but he never did His installer/partner showed up and did the installation After having the installation reviewed by furnace technicians they determined that the plenums were not new or insulated and that they as well as the old vent pipe, which is too small, are not up to code TJ's work was done on late Friday and by Monday my independent technicians reviewed the installation Immediately I sent him an email to let him know that the installation is not up to code He told me a week later that he would not fix the installation even if I proved it was not up to code
Regards,
*** ***
Copies of emails sent to communicate the problem and looking for a solution: Install at ** *** *** November 23, 2014Inboxx*** *** ***Nov 23to ***Dear ***Thank you for installing my new furnace at ** *** *** *** ** *** Friday November 20, Even though you offered to verify if the old furnace had or had not the Steel Rods above the burners your partner would not give me the a statement. I hired another company to give me a statement on the old furnace and check your companies installation This technician determined (yesterday) a couple things were not done to code and a probable danger.1) The aluminum vent pipe should be double wall and not single wall. This can cause fumes going back into the house.2) The Plenum was not new. Previously you told me it would be new and insulated. Instead the old Plenum from the old furnace was reused. The old Plenum is smaller than the required 25"This is causing a noise when the furnace is turned on Please advise when you will be fixing these issues or if you have any other comment. Time is of the essenceThank you,*** *** *** ***Nov 26to ***Hello ***My tenant told me you stated that your install was up to code. Can you please email me the code to verify your conclusion?Also how much would you charge to install a 1) Double Wall Vent Pipe and 2) Install a new insulated 25" Plenum?*** ***Nov 26to meOk no problem *** ***,I'll let you know,as soon as I can.Sent from my iPhone*** *** ***Dec (days ago)to ***Hi ***It has been days since our last email. When can I expect the codes for your installation and the service quote for the requested changes to my furnace install?

0To Whom it May concernWe would like to remind a homeowner the final decision is resting with American Home Shield. Access and re-dispatching of work order to another vendor is something that was done per American Home Shield rules and regulation (since home owner was not completely happy with
our company) and has nothing to do with homeowners review on ***

0To Whom it May concernWe would like to remind a homeowner the final decision is resting with American Home Shield.? Access and re-dispatching of work order to another vendor is something that was done per American Home Shield rules and regulation (since home owner was not completely happy with
our company) and has nothing to do with homeowners review on ***.? ?

We did try to contact this customer via phone number we had on file at the time of we received this complaint (11/13/2014) to resolve this issue, but as of today there is no response.
Again if this customer wants to contact us directly, we have provided
her with information to do so. Thank...

you for understanding.

When originaly [redacted] hired us (TL Services) to preform replacement of the furnace at his rental property in [redacted]. he made no request to replace his entire flue pipe. The estimate that [redacted] agreed for,  was only for the replacement of his old furnace. Not up until a week...

later after installation took place, [redacted] emailed us with the request for the additional estimate of flue pipe replacement and new insulated plenum, an estimate was provided to him at that time. Now, [redacted] believes that we need to install additional parts for no additional charge, which violates an original agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told by 3 technicians that the Plenum needed to be 25".  The old and current Plenum is smaller.  ** also said verbally before the installation that the Plenum would be new and insulated.
Regards,
[redacted]

To Whom it may concern:Our records indicate  per homeowners contract with American Home Shield: "Policy holder is responsible for canceling an appointment request directly with American Home Shield via phone or email. Since such request was never made by homeowner (confirmed via phone with...

American Home Shield dispatch department) policy holder is responsible for deductible of $75.00.