TL Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told by technicians that the Plenum needed to be 25" The old and current Plenum is smaller [redacted] also said verbally before the installation that the Plenum would be new and insulated Regards, [redacted] ***

When originaly [redacted] hired us (TL Services) to preform replacement of the furnace at his rental property in [redacted] **he made no request to replace his entire flue pipeThe estimate that [redacted] agreed for, was only for the replacement of his old furnaceNot up until a week later after installation took place, [redacted] emailed us with the request for the additional estimate of flue pipe replacement and new insulated plenum, an estimate was provided to him at that timeNow, [redacted] believes that we need to install additional parts for no additional charge, which violates an original agreement

To Whom it may concern:Our records indicate per homeowners contract with American Home Shield: "Policy holder is responsible for canceling an appointment request directly with American Home Shield via phone or emailSince such request was never made by homeowner (confirmed via phone with American Home Shield dispatch department) policy holder is responsible for deductible of $