TLB Design

This client is one of those clients that will never be satisified, regardless of the outcome For them to pick a round number, out of the sky and request a refund is unheard of and unfounded No one is "skirting" any issues and we have stated to them in writing as has my attorney that if they feel they are due or owed a refund, to show where and what they are to be refunded for with the amounts Unfortuntatly, the client refuses to do this so therefore, it will end in a "stand off" The reason their attorney told them they don't have a case is probably because they "don't have a case" As far as we are concerned, we are done with this and continuing to go back and fourth is pointless They have been advised as to what they should and could do and as I stated from the beginning, some people you can never please, regardless of the situation

I am in recpt of your complaintAs advised to [redacted] and [redacted] , they are more than welcome to converse with my attorneyAfter discussing this matter with their attorney and having their letter responded to by my attorney, we have fullfilled our work load as instructedWe have also completed items that were not originally included in the scope of work therefore, causing the budgets of the [redacted] to be moreWe have tried, unsuccessfully, to explain to Mr[redacted] that just because he has friends come by during his renovation that claim they could of done the job better, quicker, cheaper and faster, he is not intitled to all of a sudden demand a refund because he is supposedly able to get a specific task completed cheaperThis is not how renovations workActing as his designer, I was over seeing sub contractors that fullfilled their duties for the amount of money availableHad Mr[redacted] wanted to discontinuing using our services, he would not of continued to write us checks in order to perform services for himMr[redacted] stated that he would complain and do everyting in his power to complain about us and our workWe have suggested, as has my attorney through letters to his attorney, that if they found we were at fault for any of the services provided, he should act on it however in looking at the information, my attorney found that we have done nothing wrongIts unfortunate that Mr[redacted] has set out to attempt to tarnish our name after years however never in the time we have done business in the City of Greensboro have we had a complaint or unhappy client

I am rejecting this response because: The changes to our project Tim refers to were agreed upon and paid for by us in addition to the amount we had already paid for the project We have emails documenting the electrical change and request for a beam/trim work to be built in our living room, these were the only changes requested for our project Tim told us how much the additional work would be over our budget and we paid it up frontWe also have several emails over the course of the project with Tim stating our entire project was still within budget and would be completed – these emails include the work that Tim never completed and now says was over budget Never once did we make changes without talking to Tim Our request is really very simple; we want receipts and copies of cancelled checks to document how our funds were spentWe have not received anything that even comes close to that after multiple requests; but what we did receive is a partially completed renovation and no paper trail whatsoever We were told by the subs used by Tim how much they charged Tim for work done when they confronted US in our home about not having been paid by himEven after adding 15% for Tim’s design services (agreed upon rate) on top of their charged amount, it in no way totals the amount we paid Tim for our project We understand some things are hard to itemize, but we have received nothingMultiple contractors that finished the work that was left incomplete by Tim provided us with detailed reports of all the work they completed for us to finish the projectTim's lack of transparency is not only unbecoming of a professional, but extremely harmful to unsuspecting clients who rely on every penny they earn We ask for transparency, which should be a given, but unfortunately it wasn't

I am rejecting this response because: Once again, for two years now we have requested documentation supporting the spending of our funds Tim skirts around the fact that he has promised us an itemized account of our project but has no intention of ever producing the supporting documentation Our attorney never told us we did not have a case We were told by our attorney that Tim has outstanding judgments against him Thus, it made no sense for us to spend thousands of dollars to take him to court only to get in line and never collectUntil authentic documentation of funds spent on our project are produced, we will not be satisfied

I am rejecting this response because:As I stated this complaint meant to share my experience with others .I also asked in the complaint that I not be directly contacted by Tim B [redacted] which he did by email.It was not appropriate or appreciated to be threatened with a lien on my house for a small amount of trim work painted that he did not charge for.I would think that the unfinished shelf and bronze mirror casing that we did not receive would cover the cost.As far as the length of job we were on vacation for 1week out of 21.If you factor in more weeks for weather and holidays you are still over weeks over schedule.This could go back and forth but I’m ready for it to be done.I just wanted to share my experience