TLC Home Care

I have been working with tLC short term, I was shorted an hour Friday with no advanced explanation and no they have not and will not make it up. I plan my time as well as I can and so due to this I was unable to get food. I have been living on ice cream and popcorn since saturday. They call this morning saying they couldn't find anyone for me today knowing my worker was likely to be out. They didn't even start looking till this morning based on their wording. I am literally starving due to the negligence of this company. If you value your family go with anyone else you at least know they won't be starving. I'm also a vulnerable adult and passed this off to my case worker, he's forwarding a neglect complaint to the right departments.

Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ CUSTOMER WAS IN OUR SHOP ON 9/26/AND PURCHASED USED TIRES AND HAS NOT BEEN SEEN OR HEARD OF TILL 2/16/THE VEHICHLE COMES WITH A TPMS (TIRE PRESSURE MONITORING SENSOR) ON EACH WHEEL, THE VALVE STEM IS A PART OF THE SENSOR AND ARE NOT MADE TO BE CHANGED AT EVERY TIRE CHANGE UNLESS THERE IS A PROBLEMIF THERE WAS AN ISSUE WITH THE SENSOR AT THE TIME OF OUR SERVICE THERE WOULD BE A LIGHT ON THE DASH TELLING WHICH SENSOR WAS DEFECTIVE OR WHICH TIRE WAS LOWIF THAT WAS THE CASE I'M SURE WE WOULD HAVE HEARD ABOUT IT WAY BEFORE NOWTHE VALVE STEM PART OF THE SENSOR IS EXPOSED TO THE ELEMENTS AND THE OUTSIDE SURROUNDINGS, THE SENSOR IS MADE OF ALUMINUM AND MOST HAVE ALUMINUM CAPS, WHEN EXPOSED TO THE ELEMENTS, THE ALUMINUM CORRODES CAUSING THE SENSOR TO GO BAD, BECAUSE OF THAT WE HAVE SIGNS IN OUR WAITING ROOM SAYING WE ARE NOT RESPONSIBLE FOR THEMALSO, BECAUSE THE STEM PART OF THE SENSOR IS OUTSIDE THE WHEEL, THEY CAN BE DAMAGED BY HITTING CURBS, POTHOLES OR ANYTHING ON THE CITY STREETS OFFER: WE ARE NOT RESPONSIBLE FOR THE SENSOR AND FEEL WE DO NOT OWE THE CUSTOMER ANYTHINGWE ARE SORRY THE CUSTOMER FEELS WE ARE INCOMPETENT BUT WE HAVE BEEN IN BUISNESS FOR OVER YEARS AND WE DO KNOW THE TIRE SERVICE INDUSTRY WELL Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have had the valve stem inspected, and there is NO corrosionJust be a use this business has been open for years does NOT mean that workers that you hire do not damage other pertanent objects in or around the affected areaI am NOT satisfied, nor is this issue addressedHad you not laughed at me just because I am a woman, I would have let this goHowever, you ARE IN FACT INCABABLE OF HAVING A PROFESSIONAL INTERACTION WITH CUSTOMERS, I WILL NEVER BE BACK, NOR WILL I RECCOMMEND YOU FOR ANYTHING SINCE YOU HAVE BEEN SO RUDE WITH ME

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Contact Name and Title: Wendy [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@frontier.com We contacted Mr [redacted] on 12/29/he came into the office today 12/30/and we agreed on a few fund of $ OFFER: We gave a $ refund onto Mr Reienrath's credit card Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Tom Steele Tire Service returned $which was the mechanic fee for the repair that didn't workWe both agreed on this

I am a past client. The caregivers were very nice. The billing is very confusing and frequently incorrect. They will not return any money owed you and change the hours to accommodate the charges. They don't return the deposit whether requested or not. I would not recommend this agency.

Initial Business Response /* (1000, 5, 2016/10/20) */
THIS WAS ALL RESOLVED WITH THE CUSTOMER ON 10/19/16
Initial Consumer Rebuttal /* (2000, 7, 2016/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I paid an extra [redacted] for brand new tires.

Initial Business Response /* (1000, 5, 2015/12/30) */
Contact Name and Title: Wendy [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@frontier.com
We contacted Mr. [redacted] on 12/29/15 he came into the office today 12/30/15 and we agreed on a few fund of $104
OFFER:
We gave a $104...

refund onto Mr Reienrath's credit card
Initial Consumer Rebuttal /* (2000, 8, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tom Steele Tire Service returned $104.00 which was the mechanic fee for the repair that didn't work. We both agreed on this.

Initial Business Response /* (1000, 5, 2016/02/18) */
CUSTOMER WAS IN OUR SHOP ON 9/26/15 AND PURCHASED 4 USED TIRES AND HAS NOT BEEN SEEN OR HEARD OF TILL 2/16/16. THE VEHICHLE COMES WITH A TPMS (TIRE PRESSURE MONITORING SENSOR) ON EACH WHEEL, THE VALVE STEM IS A PART OF THE SENSOR AND ARE NOT...

MADE TO BE CHANGED AT EVERY TIRE CHANGE UNLESS THERE IS A PROBLEM. IF THERE WAS AN ISSUE WITH THE SENSOR AT THE TIME OF OUR SERVICE THERE WOULD BE A LIGHT ON THE DASH TELLING WHICH SENSOR WAS DEFECTIVE OR WHICH TIRE WAS LOW. IF THAT WAS THE CASE I'M SURE WE WOULD HAVE HEARD ABOUT IT WAY BEFORE NOW. THE VALVE STEM PART OF THE SENSOR IS EXPOSED TO THE ELEMENTS AND THE OUTSIDE SURROUNDINGS, THE SENSOR IS MADE OF ALUMINUM AND MOST HAVE ALUMINUM CAPS, WHEN EXPOSED TO THE ELEMENTS, THE ALUMINUM CORRODES CAUSING THE SENSOR TO GO BAD, BECAUSE OF THAT WE HAVE SIGNS IN OUR WAITING ROOM SAYING WE ARE NOT RESPONSIBLE FOR THEM. ALSO, BECAUSE THE STEM PART OF THE SENSOR IS OUTSIDE THE WHEEL, THEY CAN BE DAMAGED BY HITTING CURBS, POTHOLES OR ANYTHING ON THE CITY STREETS.
OFFER:
WE ARE NOT RESPONSIBLE FOR THE SENSOR AND FEEL WE DO NOT OWE THE CUSTOMER ANYTHING. WE ARE SORRY THE CUSTOMER FEELS WE ARE INCOMPETENT BUT WE HAVE BEEN IN BUISNESS FOR OVER 30 YEARS AND WE DO KNOW THE TIRE SERVICE INDUSTRY WELL.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have had the valve stem inspected, and there is NO corrosion. Just be a use this business has been open for 30 years does NOT mean that workers that you hire do not damage other pertanent objects in or around the affected area. I am NOT satisfied, nor is this issue addressed. Had you not laughed at me just because I am a woman, I would have let this go. However, you ARE IN FACT INCABABLE OF HAVING A PROFESSIONAL INTERACTION WITH CUSTOMERS, I WILL NEVER BE BACK, NOR WILL I RECCOMMEND YOU FOR ANYTHING SINCE YOU HAVE BEEN SO RUDE WITH ME.