TLC Landscape

August 24, SUBMITTED ONLINE [redacted] ***, Lead Trade Practice Consultant Revdex.com of Wisconsin W Greenfield Avenue Milwaukee, WI RE: Case # [redacted] – [redacted] Dear Ms***: Upon receipt of this complaint I immediately contacted the VP for Bergstrom Kia 116, Scott Komp He contacted the guest and has resolved the matter with her by ordering Weather Tech floor mats, and submitting a check for the correct payoff amount of her remaining lease payments It is our understanding that Ms [redacted] loves her vehicle, and is happy with this resolution Very truly yours, [redacted] Executive Vice President & General Counsel JJH:jlo

November 17, SUBMITTED ONLINE Revdex.com of Wisconsin Dispute Resolution Center WGreenfield Avenue, Suite West Allis, WI RE: Case # Dear Dispute Resolution Center: I am the General Counsel for Bergstrom Automotive and all its subsidiaries, including Bergstrom Kia of Oshkosh I asked the General Manager of the store to investigate the guest’s concern about the number of payments that should have initially been made by Bergstrom on his recent vehicle purchase The General Manager reported that we inadvertently set the guest up with the wrong contract (a “45-day to payment” deferred contract rather than a “90-day to payment deferment”) We have re-contracted with the guest to reflect a “90-day to payment deferment” and we will make sure to pay the other two agreed-upon payments We understand that the guest is satisfied and we consider this matter resolved Thank you Very truly yours, John JH [redacted] Executive Vice President & General Counsel JJH:cah

The dealership spoke with Ms*** the day before being made aware of this complaint Ms*** payment has been refunded, and her payment plan has been cancelled The dealer is waiting to hear back from Ms*** as to whether there is anything else they can do concerning
this matter. *** ** *** **

I did in fact request a resolution in this matterI was told they had an offer of down and an interest rate of 13.25% and I asked that you would get them to at least discuss that offer with meThey only told me they had it but did not discuss payments and such as my bank said I should do
the higher interest then refinance with them later down the road because my score dropped when Bergstrom ran so many checks on my credit

November 17, 2016   SUBMITTED ONLINE     Revdex.com of Wisconsin Dispute Resolution Center 10101 W. Greenfield Avenue, Suite 125 West Allis, WI  53214   RE:     Case #11820662    Dear Dispute Resolution Center:   I am the General...

Counsel for Bergstrom Automotive and all its subsidiaries, including Bergstrom Kia of Oshkosh.  I asked the General Manager of the store to investigate the guest’s concern about the number of payments that should have initially been made by Bergstrom on his recent vehicle purchase.  The General Manager reported that we inadvertently set the guest up with the wrong contract (a “45-day to payment” deferred contract rather than a “90-day to payment deferment”).  We have re-contracted with the guest to reflect a “90-day to payment deferment” and we will make sure to pay the other two agreed-upon payments.  We understand that the guest is satisfied and we consider this matter resolved.  Thank you.     Very truly yours,       John J. H[redacted] Executive Vice President   & General Counsel   JJH:cah

August 24, 2017   SUBMITTED ONLINE   [redacted], Lead Trade Practice Consultant Revdex.com of Wisconsin 10019 W Greenfield Avenue Milwaukee, WI  53214   RE:     Case #[redacted] – [redacted]   Dear Ms. [redacted]:   Upon receipt of this complaint...

I immediately contacted the VP for Bergstrom Kia 116, Scott Komp.  He contacted the guest and has resolved the matter with her by ordering Weather Tech floor mats, and submitting a check for the correct payoff amount of her remaining lease payments.  It is our understanding that Ms. [redacted] loves her vehicle, and is happy with this resolution.   Very truly yours,     [redacted] Executive Vice President   & General Counsel   JJH:jlo

I called the number we have in our system for the guest on Sept. 28 and left a voice message.  Today when I tried to call, I received a DISCONNECT message from Verizon on both the home number listed in our system and the phone number on the Revdex.com form.  I have an email into the guest's spouse and am waiting for a reply.  In the meantime, we encourage the guest to please call the dealership at 920-230-4848 and speak to the General Manager.  Thank you.