TLC Lawn Care

After talking with our lawn application manager, [redacted] , he stated he never promised there wouldn't be sales tax increases or agreed to write anything off for this customerWhen a customer prepays for services, they are prepaying the current sales tax at that time plus labor and materials Our guarantee is that we do not raise the labor/material cost if prepaid, and we didn't However, we have no control over the state raising sales tax mid-year According to the state and our accountant, we are required by law to pay the increased sales tax on any services performed on or after July 1, 2015, prepaid or not Therefore, the increase in sales tax is justified in us passing it on to the customer It is beyond our control All our other customers who prepaid understood this and had no problem paying the differenceWe did not cause the increase in sales tax, the state of Kansas didAs far as the late fee on the lime application performed 11/11/15, it is stated on every invoice and statement that there is 2% late fee applied for any payment received after days Payment for this lime application was not received until 1/11/16, days after it was completed, therefore a late fee was correctly charged We have since cancelled this customer and will no longer perform any services for her

Customer had a fence and deck installed last year that caused significant damage to his sprinkler systemWhen they set up the first appointment, we allot so much time If we are unable to complete the repairs needed in said time, we must rescheduleCustomer was aware our charges are $ per man hour plus parts This cost was confirmed with the customer before the first appointmentUpon the second and subsequently 3rd visit needed to complete the repairs, customer was not charged $per hour, but only $per hourNeither was he charged for the 2nd tech that helped finish the repairs on 5/9/This is a significant discount off his bill of what should have cost him at least an additional $in laborThere was that much damage done to his system.Customer now wants an additional $off his bill because our tech spent hours looking for a valve to a zone that was not working, only to find it buried under flagstoneWe were troubleshooting a problemIs it our fault someone put flagstone on top of the valve and we were unable to locate the valve quickly because of this? This is still a chargeable service.Why does he believe he shouldn't have to pay this charge? We still have to pay for our tech that was there for hours as well as travel time and gas, but yet he doesn't feel he should have to pay for his service? We do not perform services for freeWe did not cause the damage to the sprinkler system.Customer also did not give me any time to research his complaint before he filed with the Revdex.com, which would have been nice and quite possibly all this could have been avoided.As a gesture of good faith, the most we are willing to do to resolve this issue is take an additional $off his bill This is a savings of over $for the customer off our prices he should have been charged and is very reasonable

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There was NOTHING FIXED or REPAIRED, this is what this issue is concerning When the appointment was made, it was stated for repair or replacement for the $charge not a trip charge The original invoice #has Today's Service Charge 0.00, Today's Total Please Remit None Then modified the invoice in handwritingPlease see the attachment The lady in billing that was so RUDE and determined to get her point across, comparing this charge to a culligan water bill; after speaking to me, she wrote on the invoice" the tech open the nozzle" which was not true and then hand wrote information (not typed) on the invoice, then put a strike through the Please remit (None) and wrote Labor $80...very unprofessional! and I have a copy to prove it! Regards, [redacted]

If TLC knowing about the deck and fence would not have impacted labor charges, the statement should never have been made on the final invoice It was this statement which prompted me to challenge the billing since that information was in fact shared on numerous occasions It was an untrue statement and I felt justified in challenging the billing since the technician stated it would have saved us some money in labor.With respect to the $credit, we will be discontinuing our relationship with TLC upon the expiration of our prepaid fertilizer treatments this year thus we will have no use for the credit Please forward the amount to www.waysidewaifs.org I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me No further action is required Regards, [redacted]

No, they are not telling you the truthThey are bullys and just like last time they will push their business onto a customer and then claim they are in the right to trespass without any written consent from the customerI will pursue as well, I never need to beg and I pay all my debtsI work jobs and wanted to give myself a breakI clearly know my rights and asked for a call before the mow, I also took pictures of my lawn prior to purchasing the sod to repair the damage TLC causedI am ready to go at this This company needs my $that badly, proves they are not making customers happy and many unhappy customers which I will continue to post my remarks

We have been in business for years and have an A+ rating This proves the type of company we are Customer never paid after we sent her to collections in for a mow that was never paidCustomer has a habit of authorizing service with us and then not paying her billsWe have evidence of this She authorized us to start her weekly mows when she called us earlier this year and did not cancel before the first mow was done and now refuses to pay? It will be sent to collections if it remains unpaid and additional charges will continue to accrue If she has further questions, she can contact our attorney, [redacted] of the [redacted] Law FirmWe will never, ever take this customer back

How does the Revdex.com handle such matters, this is unacceptable to me and they have been lyingIf they were in the right they would have committed to the phone call as I had asked them to do so before beginning the mowing service since the winter lawn was dormant and again I have taken pictures of the lawn and have receipts for the repairI will have to file for small claims at this time

All repair invoices are sent out with a $balance or remit none We have to print an invoice to come out Since we don't know what the labor/repairs are going to be, it states remit none The tech then writes in the proper amount Again, as stated, customer requested us to come out, we did not approach the customer wanting to come out They were told of our minimum charge of $up to through the first hour at the time they called Balance stands as is This is my final response to this complaint

I am rejecting this response because this isn't factually accurateI did speak to [redacted] about the sales tax, he stated it would be adjusted, and I am sure he would verify this if they allowed me to talk to himSpecifically, when I spoke to [redacted] about the problem, and asked to speak to ***, she refused to transfer me, which is wholly inappropriate considering the magnitude of the situationMoreover, I did not receive a bill for the lime service until December, and I paid the bill within days of receiving the bill, although [redacted] clearly stated on my v-mail that the account was days past due when the lime treatment payment was received (it wasn't)As for the continued collection of the sales tax, the advertisement and [redacted] stated everything was included in the pre-paid dollar amount, including sales taxAgain, there was no disclosure stating a customer would have to pay additional sales tax if the state adjusted the amountI am sure what I am stating can be verified once the billing history is collected, since the company credited the sales tax in the past, as well as the original advertisementTLC obviously needs to pay the sales tax out of their own pocket, therefore showing it collectedFinally, TLC Lawn Care has a habit of billing customers for amounts not agreed to by lawPlease refer to their complaints on [redacted] and [redacted] by other customersIt is utterly laughable that the company turned off my lawn service for as a preemptive strike to me closing my account with themWhat is even sadder is I liked [redacted] enough to speak to him about three lime treatments for the following year and also transferring our mowing serviceSo the company isn't getting paid well over a $for next year, all for $Pathetic and the worst business move that I've seen in my lifeIt is also sad considering they are wasting postage (over .40), envelopes, paper, and employee time via the billings and phone calls just to collect At some point, you'd think they would apply simple economics to determine it is better for them in the long run to pay for it out of pocket than to continue to harass a customer for the unowed amount.I know the Revdex.com does not enforce the lawI will wait for the Attorney General of Kansas to turn this ***er over to the Johnson County District Attorney's office[redacted]

Since the customer has paid, I have credited $60.00, as promised, to his account Whether or not the information regarding the fence and deck was passed on bears no relevance to the labor costs this customer incurred It would have required the same amount of time to locate the damages and repair the systemI have discussed the communication issues with Deborah on the proper way to handle customers who do not want to pay their billsWe do not send customers to collection unless numerous attempts have been made to collect for our servicesI apologize for her lack of professionalism and it has been addressed