TLC Medical Transport Services

October 5, 2015Revdex.comBryant Woods SouthAmherst, New York 14228Re: Complaint Identification Number [redacted] [redacted] ***Dear Complaint Handler [redacted] :We received this resubmitted complaint, dated September 25, 2015, with the requested notarized Authorization for Release of Health Information to the Revdex.com, on/about September 30, We are somewhat confused as to why we are receiving this complaint as her difficulty seems to be with the misinformation that she received from an 'unidentified gentleman' in the Van Housen Hall, SUNY Cortland, who correctly advised her to seek medical attention and who allegedly told her that there would be no charge for the ambulance transport.For your information, we have provided ambulance services for SUNY Cortland for more than years and have never received a similar allegationAs an additional point of clarification, it should be noted that we are a professional ambulance service not a volunteer ambulance provider.The facts of this service are as followsOn October 23, 2013, we responded to the Campus Rescue Office and met with [redacted] , who complained of dizziness and general illnessWe provided her oxygen at four liters/minute via nasal cannula, established an IV, performed an EKG, and transported her to the Emergency Department, [redacted] , a distance of about milesAt the time of service, [redacted] provided her address as being [redacted] [redacted] ***, her telephone as ###-###-####, and stated that she was insured by Emblem lGHI, further providing her associated account numberShe also executed an assignment of benefits fonn, which specifies that she would pay for our service and would provide any payments that she might receive from her insurance companyShe also agreed to be responsible for any reasonable attorney fees, costs, and/or charges, related to our efforts at being paid for our serviceI have enclosed a copy of the signed fonn for your useIt should be noted that though [redacted] did not date the fonn, it was executed atthe time of our service.We subsequently billed Emblem lGHI, as a service to her, as we are not obligated to submit claims to a person's insuranceIt should be noted that EmblemlGHI eventually paid $towards this service and assigned the balance as her responsibilityBased on information and belief, they would have also sent her a copy of any payments made on her behalf to the address they have on file for herWe also mailed an invoice to [redacted] , at the address she provided, but it was returned to us as non-deliverableWe also tried to contact her, at the provided telephone number, without successWe believe that all of these actions constitute due diligence on our part.We are truly sorry that [redacted] believes that she was wrongedHowever, we do not believe we bear any responsibility for the misinformation she allegedly received or for the apparent incorrect address and/or telephone number that she provided.I am certain that the [redacted] (our collection agency) would be more than willing to sa payment plan with her that would suit her individual ability to pay; however, it should be noted that, as of the writing of this response, *** [redacted] , based on information and belief, has never paid anything on this account, which is now nearly two-years oldI am enclosing a copy of the original invoice, as generated by the computer's current database, per the request of [redacted] .We hope that this letter clearly outlines our position on the matter and is acceptable to your bureauIn the event that you need additional information, please contact me directly.Sincerely,James GG***, MS, MFS Office Manager

October 5, 2015Revdex.com100 Bryant Woods SouthAmherst, New York 14228Re: Complaint Identification Number [redacted]Dear Complaint Handler [redacted]:We received this resubmitted complaint, dated September 25, 2015, with the requested notarized Authorization for...

Release of Health Information to the Revdex.com, on/about September 30, 2015. We are somewhat confused as to why we are receiving this complaint as her difficulty seems to be with the misinformation that she received from an 'unidentified gentleman' in the Van Housen Hall, SUNY Cortland, who correctly advised her to seek medical attention and who allegedly told her that there would be no charge for the ambulance transport.For your information, we have provided ambulance services for SUNY Cortland for more than 25 years and have never received a similar allegation. As an additional point of clarification, it should be noted that we are a professional ambulance service not a volunteer ambulance provider.The facts of this service are as follows. On October 23, 2013, we responded to the Campus Rescue Office and met with [redacted], who complained of dizziness and general illness. We provided her oxygen at four liters/minute via nasal cannula, established an IV, performed an EKG, and transported her to the Emergency Department, [redacted], a distance of about 1.5 miles. At the time of service, [redacted] provided her address as being [redacted], her telephone as ###-###-####, and stated that she was insured by Emblem lGHI, further providing her associated account number. She also executed an assignment of benefits fonn, which specifies that she would pay for our service and would provide any payments that she might receive from her insurance company. She also agreed to be responsible for any reasonable attorney fees, costs, and/or charges, related to our efforts at being paid for our service. I have enclosed a copy of the signed fonn for your use. It should be noted that though [redacted] did not date the fonn, it was executed atthe time of our service.We subsequently billed Emblem lGHI, as a service to her, as we are not obligated to submit claims to a person's insurance. It should be noted that EmblemlGHI eventually paid $100.00 towards this service and assigned the balance as her responsibility. Based on information and belief, they would have also sent her a copy of any payments made on her behalf to the address they have on file for her. We also mailed an invoice to [redacted], at the address she provided, but it was returned to us as non-deliverable. We also tried to contact her, at the provided telephone number, without success. We believe that all of these actions constitute due diligence on our part.We are truly sorry that [redacted] believes that she was wronged. However, we do not believe we bear any responsibility for the misinformation she allegedly received or for the apparent incorrect address and/or telephone number that she provided.I am certain that the [redacted] (our collection agency) would be more than willing to set-up a payment plan with her that would suit her individual ability to pay; however, it should be noted that, as of the writing of this response, [redacted], based on information and belief, has never paid anything on this account, which is now nearly two-years old. I am enclosing a copy of the original invoice, as generated by the computer's current database, per the request of [redacted].We hope that this letter clearly outlines our position on the matter and is acceptable to your bureau. In the event that you need additional information, please contact me directly.Sincerely,James G. G[redacted], MS, MFS Office Manager