I never write reviews, but my experience with this horrible company is worth sharingFirst, they replaced of the legs to my couch, chair, and ottoman with a series of mismatching legs for an unfathomable reasonThey didn't even match in design so they clearly didn't even care about me noticingSecond, their lack of care in the crating process damaged many of my belongings, including a bass stereo on my high value items listPLEASE DO NOT USE THESE MOVERS
If given the choice between having them move me for free or doing it myself - I'd do it myself!! It was THAT bad! Took twice as long as quoted and they didn't even move everything. They did however break a few things. One guy wreaked of alcohol and blamed everything on the office staff. They even had my 13 year old daughter load/unload to try to stay on time. I guess because [redacted] off 13 year old girls are well known for being real workhorses?? After contacting the office manager, she told me we had WAY more stuff than we should have...not true and that she was shocked by the actions of her employees. She promised to get to the bottom of things and return my call the next day. Never heard from her again. I guess since my check cleared they really don't give a [redacted] anymore! The number one rule of customer service is that a "Happy" customer will probably only tell 3-4 people about your service. An angry customer will tell at least 20. Here's hoping this reaches AT LEAST 20 people besides the hundreds that I already know in this town. Never again...not even if they offered to move me for FREE!
I never write reviews, but my experience with this horrible company is worth sharingFirst, they replaced of the legs to my couch, chair, and ottoman with a series of mismatching legs for an unfathomable reasonThey didn't even match in design so they clearly didn't even care about me noticingSecond, their lack of care in the crating process damaged many of my belongings, including a bass stereo on my high value items listPLEASE DO NOT USE THESE MOVERS
If given the choice between having them move me for free or doing it myself - I'd do it myself!! It was THAT bad! Took twice as long as quoted and they didn't even move everything. They did however break a few things. One guy wreaked of alcohol and blamed everything on the office staff. They even had my 13 year old daughter load/unload to try to stay on time. I guess because [redacted] off 13 year old girls are well known for being real workhorses?? After contacting the office manager, she told me we had WAY more stuff than we should have...not true and that she was shocked by the actions of her employees. She promised to get to the bottom of things and return my call the next day. Never heard from her again. I guess since my check cleared they really don't give a [redacted] anymore! The number one rule of customer service is that a "Happy" customer will probably only tell 3-4 people about your service. An angry customer will tell at least 20. Here's hoping this reaches AT LEAST 20 people besides the hundreds that I already know in this town. Never again...not even if they offered to move me for FREE!