We are really sorry to hear that the details of the service the patient received weren't made clear That should have happened Our standard of care is that following Gum Infection Therapy (Scaling and Root Planing) a patient is put onto a periodontal maintenance schedule of three to four months This is typically the standard of care with most dental professionals Our patient did receive the Gum Infection Therapy (6.3.2013) and had two periodontal maintenance cleanings (& 5.27.2014) The balance not collected from the last periodontal maintenance in May was billed to the patient monthly, after amble attempts to collect this account was sent to Transworld Systems Based upon the notes from the hygienist and the periodontal probing depths, we believe the correct code and service was rendered However, we have subsequently worked to rectify the issue and the lack of clarity of the services rendered to the patient by removing this account from Transworld Systems and writing on the balance on the account Please accept our apologies for failing to explain why each subsequent visit after Gum Infection Therapy would not be considered a regular cleaning Regular cleanings only occur with patients that do not have periodontal disease I hope that this adjustment of the full fee is agreeable Don't hesitate to reach out if we can assist in any way
As Stated by the Business We have reached out to this patient, this happened a long time ago, but we are resolving it with them and making sure that they feel comfortable and at ease N.JJohnson Family Dental
We are really sorry to hear that the details of the service the patient received weren't made clear That should have happened Our standard of care is that following Gum Infection Therapy (Scaling and Root Planing) a patient is put onto a periodontal maintenance schedule of three to four months This is typically the standard of care with most dental professionals Our patient did receive the Gum Infection Therapy (6.3.2013) and had two periodontal maintenance cleanings (& 5.27.2014) The balance not collected from the last periodontal maintenance in May was billed to the patient monthly, after amble attempts to collect this account was sent to Transworld Systems Based upon the notes from the hygienist and the periodontal probing depths, we believe the correct code and service was rendered However, we have subsequently worked to rectify the issue and the lack of clarity of the services rendered to the patient by removing this account from Transworld Systems and writing on the balance on the account Please accept our apologies for failing to explain why each subsequent visit after Gum Infection Therapy would not be considered a regular cleaning Regular cleanings only occur with patients that do not have periodontal disease I hope that this adjustment of the full fee is agreeable Don't hesitate to reach out if we can assist in any way
As Stated by the Business We have reached out to this patient, this happened a long time ago, but we are resolving it with them and making sure that they feel comfortable and at ease N.JJohnson Family Dental