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TLC Sprinkler Repair, Inc.

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Reviews TLC Sprinkler Repair, Inc.

TLC Sprinkler Repair, Inc. Reviews (3)

Work was performed as agreed to by [redacted], subcontractor to TLC, in April 2013. [redacted], TLC owner, performed a service call in May and again in August to [redacted]'s property. We are now 10 months past the original work and she is claiming her plants are dying. A lot can happen in 10...

months. However, we did visit her property last week and took several pictures of her yard. All plants and trees are green, lush and growing. The original irrigation system was not installed by TLC. During the 3 visits to her property we repaired multiple leaks, replaced the valve and added a drip assembly (filter and pressure regulator). When [redacted] left the job (on the third visit) the complete system was in working order. We cannot guarantee old timers installed by others. TLC invested time, labor, and material in this job. The $440 she paid is reasonable considering all the services and material that were provided. In good faith only, we are willing to split the difference with [redacted] and refund $220.

I have been impressed with TLC Sprinkler Repair from my very first phone call to my most recent service call. They are prompt, professional and honest. I highly recommend them for sprinkler install and repair. I believe they try to save me money by doing things as inexpensively as possible and let me know my options up front. I haven't been disappointed with any aspect of their service.

Review: I called TLC sprinkler repair because I thought I had leaks in my sprinkler system because of trails in my yard. The young man who came over put flags around my yard and said It would cost $198.00 and he would be back to repair , So days 3 days later [redacted] came back and talked to me a lot about family ect, Seemed nice , Later after some time I came back outside to see how things were going , He had tore off the casing to the valve by the faucet and water was spitting out of it, He said he had to make a call to see what he needed to do, He was on the phone for awhile then he told me he would have to charge me $440.000 to fix it and to give him the original estimate . I felt pushed to pay since he had my valve tore apart. After a while I noticed that my shrubs and trees were dying and saw that there was no water was coming out of any of the system , So I called the business number and [redacted] came out and told me he had to charge me $198.00 to fix it , I said " No " Then he left . I got on the phone and called the owner ([redacted] ) and left a message that he better come and fix it , [redacted] showed up and kept saying that [redacted] was a nice guy " [redacted] put on some emitters on the ends to the sprinklers for the shrubs and it worked , I noticed that there were no emitters on the sprinklers ,but charged me to replace all of them on the original receipt , but didn't do anything for my pine trees. I later noticed that my pine trees were getting real thin and dropping needles , So I called him back and [redacted] came back over to my house and asked what I wanted him to do,. I was quite upset because before [redacted] did anything to my sprinkler system , The trees were real thick and beautiful, My husband had them watered deeper. All [redacted] did was put two little emitters that cost probably around $3.00 a pack at [redacted] , on the trees , That does next to nothing for trees that big, He also said "Well your trees must have a decease, I have had to deep water them manually and they are starting to come back , There is no water coming in them deeply through the system and I now have a bunch of tubes sticking out of my yard, [redacted] and [redacted] still did not look at any leaks , [redacted] did not dig up anything to check out any leaks , Which is why I called him in the first place. Very upset and feel helpless. andDesired Settlement: Just a refund . I was going to have him pay for my damaged trees and some of my shrubs that I had to pull out because they completely died , I jest want a refund for the money I gave him.

Business

Response:

Work was performed as agreed to by [redacted], subcontractor to TLC, in April 2013. [redacted], TLC owner, performed a service call in May and again in August to [redacted]'s property. We are now 10 months past the original work and she is claiming her plants are dying. A lot can happen in 10 months. However, we did visit her property last week and took several pictures of her yard. All plants and trees are green, lush and growing. The original irrigation system was not installed by TLC. During the 3 visits to her property we repaired multiple leaks, replaced the valve and added a drip assembly (filter and pressure regulator). When [redacted] left the job (on the third visit) the complete system was in working order. We cannot guarantee old timers installed by others. TLC invested time, labor, and material in this job. The $440 she paid is reasonable considering all the services and material that were provided. In good faith only, we are willing to split the difference with [redacted] and refund $220.

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Description: Lawn & Garden Sprinkler Systems, Landscape Lighting, Irrigation Systems & Equipment

Address: 4932 S Indian Creek Rd, Prescott, Arizona, United States, 86303-6180

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www.tlcsprinklerrepair.com

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