TLD Fencing, LLC

Once again my complaint us not being properly understoodThey continue to disregard the fact I was lied to! I clearly asked the tax preparer if there was any chance we're could be deniedWITH CONFIDENCE SHE REPLIED NO, EITHER $OR $WOULD BE THE AMOUNT Also I would like someone to go over it once again as when I entered my information myself the amount was higherIt took entirely too long to get a response only to not have my number one issue addressedAs before with calling or message I keep getting generic answers or the run around, which only let's me know the company the not care and this happens more often than many may complain about Giving an answer to what I'm not addressing is not addressing or solving my issueSo again read and understand my issue before giving me a FAQ answer

We would like an opportunity to review the taxpayers return with them if they are unsure it is correct We did prepare the return and the taxpayer agreed to pay the fees for the preparation There was no additional charge for the advance.The advance that the taxpayers applied for is
provided by a 3rd party financial institution As with any loan/advance product, there is underwriting criteria that the financial institution bases their decision on Jackson Hewitt only provides the requested information to the financial institution If a customer is denied the advance, Jackson Hewitt has no information regarding the decision The customer should have been sent a disclosure statement from the financial institution regarding the status of their advance request. Jackson Hewitt Tax Service

We have made an appointment with the customers to come to our office to resolve this issue and review the tax return that was completed

Once again my complaint us not being ? properly understoodThey continue to disregard ? the fact I was lied to! I clearly asked the tax preparer if there was any chance we're could be deniedWITH CONFIDENCE SHE REPLIED NO, EITHER ? $OR $WOULD BE THE AMOUNT? Also I would like someone to go over it ? once again as when I entered my information myself ? the amount was higherIt took entirely too long to get a response only to not have my number one issue ? addressedAs before with calling or message I keep getting generic answers or the run around, which only let's me know the company the not care and this happens more often than many may complain about? Giving an answer to what I'm not addressing is not addressing or solving my issueSo again read and understand my issue before giving me a FAQ answer.?

We would like an opportunity to review the taxpayers return with them if they are unsure it is correct? We did prepare the return and the taxpayer agreed to pay the fees for the preparation? There was no additional charge for the advance.The advance that the taxpayers applied for is
provided by a 3rd party financial institution? As with any loan/advance product, there is underwriting criteria that the financial institution bases their decision on? Jackson Hewitt only provides the requested information to the financial institution? If a customer is denied the advance, Jackson Hewitt has no information regarding the decision? The customer should have been sent a disclosure statement from the financial institution regarding the status of their advance request.? Jackson Hewitt Tax Service

We have made an appointment with the customers to come to our office to resolve this issue and review the tax return that was completed.