I purchased a heater from this company in January The product reported it had a year warrantyI opened the product two and a half weeks ago and used it for three days when it started flashing on the front and would not allow me to use the heaterI contact the company through email and phoneThey reported they would replace the heater if I would send them the invoice from purchaseI sent them the invoice and the shipping information of when the heater was sent and they refused to replace itI contacted the company about the warranty when they told me they would not replace the product but would allow me to fix it myself or I could ship them the product at my expense and have them repair it and ship it back again at my expense.The manual clearly states Warning: Any other servicing needed must be performed by an authorized service representativeDo not attempt to service the unit yourselfWhen I spoke to a girl in customer service to get more information on the warranty
I purchased a heater from this company in January The product reported it had a year warrantyI opened the product two and a half weeks ago and used it for three days when it started flashing on the front and would not allow me to use the heaterI contact the company through email and phoneThey reported they would replace the heater if I would send them the invoice from purchaseI sent them the invoice and the shipping information of when the heater was sent and they refused to replace itI contacted the company about the warranty when they told me they would not replace the product but would allow me to fix it myself or I could ship them the product at my expense and have them repair it and ship it back again at my expense.The manual clearly states Warning: Any other servicing needed must be performed by an authorized service representativeDo not attempt to service the unit yourselfWhen I spoke to a girl in customer service to get more information on the warranty
I purchased a heater from this company in January The product reported it had a year warrantyI opened the product two and a half weeks ago and used it for three days when it started flashing on the front and would not allow me to use the heaterI contact the company through email and phoneThey reported they would replace the heater if I would send them the invoice from purchaseI sent them the invoice and the shipping information of when the heater was sent and they refused to replace itI contacted the company about the warranty when they told me they would not replace the product but would allow me to fix it myself or I could ship them the product at my expense and have them repair it and ship it back again at my expense.The manual clearly states Warning: Any other servicing needed must be performed by an authorized service representativeDo not attempt to service the unit yourselfWhen I spoke to a girl in customer service to get more information on the warranty
I purchased a heater from this company in January The product reported it had a year warrantyI opened the product two and a half weeks ago and used it for three days when it started flashing on the front and would not allow me to use the heaterI contact the company through email and phoneThey reported they would replace the heater if I would send them the invoice from purchaseI sent them the invoice and the shipping information of when the heater was sent and they refused to replace itI contacted the company about the warranty when they told me they would not replace the product but would allow me to fix it myself or I could ship them the product at my expense and have them repair it and ship it back again at my expense.The manual clearly states Warning: Any other servicing needed must be performed by an authorized service representativeDo not attempt to service the unit yourselfWhen I spoke to a girl in customer service to get more information on the warranty