TL's Mobile Mechanic Reviews (1)
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TL's Mobile Mechanic Rating
Address: 2821 S.W. 62nd Street, Oklahoma City, Oklahoma, United States, 73159
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comforttechnology.us
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Initial Business Response /* (1000, 5, 2015/06/19) */
I was called out to customers location to diagnose and fix the issuse of the 98 Toyota 4Runner. When finished I gave the old fuel pump to them assuring them I had put a new fuel pump and customer was satisifed. Customer did contact letting me...
know there were further issues, so I returned and let them know that a fuse had blowen and replaced it at no charge. I later recieved an additional call from customer accusing me of not changing the fuel pump which I reminded them that I had given them old pump to them once I had completed the job. A couple hours later I recieved another call this time customer tellilng me that I connected the fuel pump wrong causing it to malfunction. I assured them that it can't be connected wrong to it only going in one way. I offed the customer to redo the fuel pump at no charge if the job I had completed was inaccurate. Customer then told me they had already taken the 4Runner to a shop. Then I counter offered to refund them labor cost if any of my work was done wrong. I asked for the shops contact information to speak with mechanic to see what work was done wrong. Their technician told me everything I did was right, the only problem was the fuel pump we bought was faulty. I purchased the part from auto zone with lifetime warranty. So I did nothing wrong and I offered to replace it at not addional charge. Fuel pump was installed correctly and the job was done right. The only issue was the faulty part from auto zone.