TM Auto Repair Center Inc

To the Revdex.com after receiving your letter in regard to Mrs, [redacted].About her 201 0 jeep patriot. The letter to witch was supplied to TM Auto by the Revdex.com isnot a accurate over view of what took place.On 071271201 5 the [redacted] jeep was check for NYSI to where it was found that...

thevehicle needed both outer tie rods in order to pass NYSI. An estimate was given to Mrs,[redacted] she approved ordering parts, which where then placed on order she at that timescheduled for 0713012015 to have the repairs done and, to have NYSI performed. Mrs,[redacted] contacted TM Auto on 0713012015 to change her appointment date but do to herNYSI expiring at the end of the month. She was out of time.Do to our schedule being booked in full for the 0713 11201 5 date we made a small hole infront of others at 8:00 am (when we opened) to accommodate her need for here repairand NYSI. On the date of 0713 11201 5.When Mrs, [redacted] arrived to the shop she asked to see the worn parts before work wasperformed to her jeep. The jeep was placed on the lift then a Tec showed Mrs, [redacted] theplay that both tie rods had .After seeing them for her self she then took a seat in thewaiting room.At this time two techs where placed on her jeep in order to get it done one Tec did the leftside while the other did the right side. Then the NYSI was completed.At 9:20 am the jeep was returned to her .We noted that the alignment needs to bechecked, no other concerns or complaints where expressed to Tm Auto at that time Mrs,[redacted] thanked us for making the time to get the jeep done then she left.On 08/03/2015 Mrs, [redacted] called the shop and yelled at staff to the point we could noteven get a word  in edge wise she  accused staff of ripping her off. Then she  hung up onus. She then called back latter for a do over of her yelling. We tried to talk to her and gothung up on.About the information in this letter it is not right our posted labor rate is 76.00 per hr not75.00 the quote was given base on the shop labor rate from the Mitchell labor guide. Thelabor for this job was .09 hr per side total being 1.8 hr .Two techs did this job in the effortto help her this is why the jeep was done quickly the jeep came in at 8:04 and was out at9:20 total time in shop 1,16 hr times the two techs is 2.32 hours.The quote given was based on one Tec not two .We quoted 1.6 total repair time witch is.8 per side and .2 under book time total at 76.00 per hr is 121.60 as charged add in theNYSI Fee 21 -00 total of the two is 142.60 as charged.As to the remark of staff being rude its hard to be rude to some one that won't let you geta word in then hang's up on you.We at TM Auto try very hard to work with the people with in our community we aresorry that Mrs, [redacted] feel's this way.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response of the business was very confusing. To resolve the matter, I would like back my disputed difference between the extra labor I was charged for and the inspections I received, as well as a clear receipt detailing the charges. I know an inspection does not count as labor and I want to be reimbursed for the inflation of the labor cost. I was originally offered the monetary difference after the only staff member I spoke to recognized the mistake, but after she referred to me as a  "failure," I did not dare to subject myself to more of her taunting. 
Regards,
[redacted]