We truly apologize for the trouble and inconvenience experienced here with your previous returnUpon review of your account, I do see here that our returns department received products returned to us on 8/11/However, the only items received were the cyan and yellow Tcartridges that were initially sent as free replacements so those were not issued a refundThe third cartridge we received was one that was not purchased from us which was an OEM HP 61XL Black ink cartridge If there was another package returned, may you please provide the return tracking number and a listing of which items they were? We can be reached Mon-Fri 6am-6pm PST and Sat-Sun 7am-4pm PST at ###-###-####
We truly apologize for the trouble experienced using our products and any inconvenience this has causedWe cover all products with a year quality and satisfaction guarantee and are more than happy to either issue replacements for any defective item or take them back for a refundWe will be reaching out to you directly to further assist in setting up one of these optionsIssues like this are not too common although it can happen from time to time, but rest assured we will get you taken care of
As stated by the Business.“We are sorry for the issues with our blank ink cartridgeI see that we reshipped your order with a pre-paid return label but it came back to us from the Post officeWe sent another package and hopefully this one arrives safelyIf you have any issues with the replacement cartridge please give us a call and we can set you up with a full refund###-###-####” [redacted] *.Senior Vice President LD Products, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10829731, and find that this resolution is satisfactory to me Regards, D [redacted]
We truly apologize for the delay in receiving your refund and for the lost packageWe have processed a refund back to your original form of payment on 1/10/Please contact us at ###-###-#### if you should have any further questions or concerns
Hello,
Thank you very much for
contacting usWe truly apologize for any trouble or inconvenience that you
have encountered while using our products. Our company aim to
provide all of our customers with products that are great in quality and low in
priceThis is why you are backed 100%
by our warrantyWe see that you have contacted us previously due to a print-quality issueOur customer service agent offered assistance and advised that if you continue to have trouble to please call backWe are more than happy to provide you with replacements or accept them back for a refundTo proceed with the replacements, please call us directly at ###-###-#### so we can get this set up for you and to answer any other questions or concernsThank you so much, we look forward to hearing from you shortly!Respectfully, 123InkJets
We truly apologize for the delay in receiving your order and for the misinformation given when you had spoken with our representativesI am so sorry about all of the troubleAt this time I show that the order had been cancelled per your request and a refund processed back to your original form of
paymentIf there is anything we can assist with or if you have any questions or concerns, please do not hesitate letting us know at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11144083, and find that this resolution is satisfactory to me
I will call the ###-###-#### number to contact 123Inkjets.com regarding the ink cartridges they sent me that did not have ink in them and would not print
Regards,
L*** ***
As stated by the BusinessWe truly apologize to hear about your dissatisfaction and negative experience in shopping with us via the Alaska Airlines Mileage Plan Shopping websiteWe do not impose any restrictions on points, but rather we pay a commission on sales to Cartera which they
determine the points based on thatHowever, on all of our promotions, coupons and rewards points through affiliates, they are never eligible when purchasing OEM productsWe apologize if the Alaska Airlines Mileage Plan Shopping website did not list that more clearly before checking out, but unfortunately since OEM products were ordered, the miles are not eligible
Hello,Thank you very much for contacting us! We are so sorry to hear about the trouble that you have encountered with our productsYou are certainly covered by our warranty and if technical support couldn't resolve the issue, an immediate replacement should have been sentWe cannot apologize
enough for the troublePlease give our team a call at ###-###-#### and we will be more than happy to assist youIf you have any questions or concerns, please do not hesitate to let us knowWe look forward to taking care of you!Respectfully,123inkjets
As stated by the Business.“We are sorry for the issues with our blank ink cartridge. I see that we reshipped your order with a pre-paid return label but it came back to us from the Post office. We sent another package and hopefully this one arrives safely. If you have any issues with the replacement...
cartridge please give us a call and we can set you up with a full refund. ###-###-####”[redacted].Senior Vice President LD Products, Inc.
We truly apologize for the trouble and inconvenience experienced here with your previous return. Upon review of your account, I do see here that our returns department received products returned to us on 8/11/15. However, the only items received were the cyan and yellow T069 cartridges that were...
initially sent as free replacements so those were not issued a refund. The third cartridge we received was one that was not purchased from us which was an OEM HP 61XL Black ink cartridge. If there was another package returned, may you please provide the return tracking number and a listing of which items they were? We can be reached Mon-Fri 6am-6pm PST and Sat-Sun 7am-4pm PST at ###-###-####.
We truly apologize for the trouble experienced using our products and any inconvenience this has caused. We cover all products with a 2 year quality and satisfaction guarantee and are more than happy to either issue replacements for any defective item or take them back for a refund. We will be...
reaching out to you directly to further assist in setting up one of these options. Issues like this are not too common although it can happen from time to time, but rest assured we will get you taken care of.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10829731, and find that this resolution is satisfactory to me.
Regards,
D[redacted]
We truly apologize for the trouble and inconvenience experienced here with your previous returnUpon review of your account, I do see here that our returns department received products returned to us on 8/11/However, the only items received were the cyan and yellow Tcartridges that were initially sent as free replacements so those were not issued a refundThe third cartridge we received was one that was not purchased from us which was an OEM HP 61XL Black ink cartridge If there was another package returned, may you please provide the return tracking number and a listing of which items they were? We can be reached Mon-Fri 6am-6pm PST and Sat-Sun 7am-4pm PST at ###-###-####
We truly apologize for the trouble experienced using our products and any inconvenience this has causedWe cover all products with a year quality and satisfaction guarantee and are more than happy to either issue replacements for any defective item or take them back for a refundWe will be reaching out to you directly to further assist in setting up one of these optionsIssues like this are not too common although it can happen from time to time, but rest assured we will get you taken care of
As stated by the Business.“We are sorry for the issues with our blank ink cartridgeI see that we reshipped your order with a pre-paid return label but it came back to us from the Post officeWe sent another package and hopefully this one arrives safelyIf you have any issues with the replacement cartridge please give us a call and we can set you up with a full refund###-###-####” [redacted] *.Senior Vice President LD Products, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10829731, and find that this resolution is satisfactory to me Regards, D [redacted]
We truly apologize for the delay in receiving your refund and for the lost packageWe have processed a refund back to your original form of payment on 1/10/Please contact us at ###-###-#### if you should have any further questions or concerns
Hello,
Thank you very much for
contacting usWe truly apologize for any trouble or inconvenience that you
have encountered while using our products. Our company aim to
provide all of our customers with products that are great in quality and low in
priceThis is why you are backed 100%
by our warrantyWe see that you have contacted us previously due to a print-quality issueOur customer service agent offered assistance and advised that if you continue to have trouble to please call backWe are more than happy to provide you with replacements or accept them back for a refundTo proceed with the replacements, please call us directly at ###-###-#### so we can get this set up for you and to answer any other questions or concernsThank you so much, we look forward to hearing from you shortly!Respectfully, 123InkJets
We truly apologize for the delay in receiving your order and for the misinformation given when you had spoken with our representativesI am so sorry about all of the troubleAt this time I show that the order had been cancelled per your request and a refund processed back to your original form of
paymentIf there is anything we can assist with or if you have any questions or concerns, please do not hesitate letting us know at ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11144083, and find that this resolution is satisfactory to me
I will call the ###-###-#### number to contact 123Inkjets.com regarding the ink cartridges they sent me that did not have ink in them and would not print
Regards,
L*** ***
As stated by the BusinessWe truly apologize to hear about your dissatisfaction and negative experience in shopping with us via the Alaska Airlines Mileage Plan Shopping websiteWe do not impose any restrictions on points, but rather we pay a commission on sales to Cartera which they
determine the points based on thatHowever, on all of our promotions, coupons and rewards points through affiliates, they are never eligible when purchasing OEM productsWe apologize if the Alaska Airlines Mileage Plan Shopping website did not list that more clearly before checking out, but unfortunately since OEM products were ordered, the miles are not eligible
Hello,Thank you very much for contacting us! We are so sorry to hear about the trouble that you have encountered with our productsYou are certainly covered by our warranty and if technical support couldn't resolve the issue, an immediate replacement should have been sentWe cannot apologize
enough for the troublePlease give our team a call at ###-###-#### and we will be more than happy to assist youIf you have any questions or concerns, please do not hesitate to let us knowWe look forward to taking care of you!Respectfully,123inkjets
As stated by the Business.“We are sorry for the issues with our blank ink cartridge. I see that we reshipped your order with a pre-paid return label but it came back to us from the Post office. We sent another package and hopefully this one arrives safely. If you have any issues with the replacement...
cartridge please give us a call and we can set you up with a full refund. ###-###-####”[redacted].Senior Vice President LD Products, Inc.
We truly apologize for the trouble and inconvenience experienced here with your previous return. Upon review of your account, I do see here that our returns department received products returned to us on 8/11/15. However, the only items received were the cyan and yellow T069 cartridges that were...
initially sent as free replacements so those were not issued a refund. The third cartridge we received was one that was not purchased from us which was an OEM HP 61XL Black ink cartridge. If there was another package returned, may you please provide the return tracking number and a listing of which items they were? We can be reached Mon-Fri 6am-6pm PST and Sat-Sun 7am-4pm PST at ###-###-####.
We truly apologize for the trouble experienced using our products and any inconvenience this has caused. We cover all products with a 2 year quality and satisfaction guarantee and are more than happy to either issue replacements for any defective item or take them back for a refund. We will be...
reaching out to you directly to further assist in setting up one of these options. Issues like this are not too common although it can happen from time to time, but rest assured we will get you taken care of.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10829731, and find that this resolution is satisfactory to me.
Regards,
D[redacted]