T&M Landscape, Inc.

Dear Ms***:We sincerely regret the incident with customer *** ***Our primary objective is make our customers happy by providing them with a pleasant experience in every area of our restaurantIn addition, Las Palapas has long, rich tradition of honoring our first responders, way
before the 9/tragic eventEMS personnel was immediately included to this honorable group after the mentioned tragedyIndeed, it's an honor to honor them.After researching and reviewing this matter, I must admit our manager should had handled the situation better and more effectively for all partiesUnfortunately, Mr*** was not familiar with Ms***'s specific ID and denied her the discount because he thought she was not an EMS employeeMs*** became very angry, cursed and threaten to leave without payingThis is where the incident escalated to an undesirable outcome because Mr*** thought she was leaving without paying.Suffice to say, we don't want his type of scenario to take place at our businessAs I said before, our goal is to provide our clientele with the most pleasant experience possibleAs a courtesy and goodwill measure, Las Palapas is willing reimburse the full amount via a gift card, which the customer can use at any of our locations.For what is worth, I want to point out that Ms*** is calling Mr*** daily to the office number, and his cell phone, saying obscenities that will make a sailor blush.Please advise her to stop this behavior.Respectfully, *** ***NW Loop 410 San Antonio, TX 78229(210) [email protected]

Complaint: [redacted]
I am rejecting this response because:
I do not agree with what your manager is saying happened. He never once looked at my EMS ID and continued to say that I WAS NOT IN UNIFORM, he never even attempted to look at any of the IDs I attempted to show him both my IDS showing that they said EMS, my friend who is also in EMS who was there, attempted to show him her's and he would not pay any attention to the IDS either, she was even on call that day meaning she was being paid to report in if they needed her, she had her uniform in her car and was trying to tell the manager that she was working and he continued to say "she was wearing her uniform", which was not a requirement for the discount. When I tried showing it to him he would walk away. I had my entire family who witnessed it, we were a party of at least 10. My Church going grandmother, aunts and little cousins who had all came out of town were there to witness it all as well as my parents and my only son, they can all testify that I DID NOT CURSE. I have respect for my family and do not curse ever in front of them, I do admit to calling the manager stupid because after I stated I did not want to pay unless he corrected the discount, and he said he was going to call the cops. I then tried multiple attempts to pay, the manager continued to walk away, my father had to step in and tell him that I was trying to pay, the manager then rudely turned towards me and said well then pay, I had no idea who to pay to and I asked well who do I give my card to, he said he did not do that and told me to find my server. I never once cursed at him. Also I have not been calling the las palapas store, if I have been then I would like them to provide the number to which was being called, I am sure they do have caller ID? The phone numbers for the las palapas card he gave me do not even work, I did try calling in an attempt to reach the store owner but it would ring and ring and no one would pick up, This is why I decided to complain through this website as it was the only way to come in to contact with ANYONE higher than the that manger that was so rude to me. I do not want a gift card for the restaurant as I NEVER WANT TO GO BACK AGAIN. I would like my money refunded to my card, I do not even live in San Antonio, all of my family decided to meet up at that las palaps and we all came from different areas of Texas, some as far as [redacted] Springs, [redacted] and [redacted].
Regards,
[redacted]