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TMK Towing and Recovery

Box-271, Elkpoint, Alberta, Canada, T0A 1A0

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TMK Towing and Recovery Reviews (%countItem)

Hired to Tow Did not complete the job. Big bill and had to hire another company to finish the tow :(

TMK was called and hired to recover a Jeep that was in a rollover. A verbal contract with the tow driver and RCMP members was settled. The driver was hired to pull the jeep out and take it to a location 15 km North of the scene. I asked him not to tow it to Elkpoint and gave him my location directions. He was told twice and I asked him if he understood. He seemed angry and mumbled a reply I did not hear but took it to be he acknowledged the simple directions. When I left the scene to take the accident vistims to the hospital, he recovered the unit, hauled it to his impound yard in Elkpoint a town opposite direction of where I needed it towed. A following work day Monday I had to hire another tow contractor to bring the Jeep to its original desired location. It was not requested by myself or any of the attending RCMP to impound it.(i can provide witnesses or the RCMP report if needed). In the end his misconduct cost me time and $475+tax that I should have never been charged.

TMK Towing and Recovery Response • Mar 04, 2020

Marketplace AdvisorCase No. ***In response to the statement put forward by the complaintive, I would like to respond to the complaint. My policy with the towing to private residents without payment in advance is that I tow the vehicle to an assigned yard as told by the R.C.M.P, business, or to my yard. With the clientele in my service area, I have been neglected payments thus this is why I do what I do. To the best of my knowledge I conveyed this statement to the client. He did not have means of payment so I towed to my yard where he could arrange payment. I have been registered with the Revdex.com for around 16 years and to my knowledge I've not had a complaint until this one. I work steadily with local R.C.M.P with vehicle theft recovery and accidents and have a good working relationship with them. This concludes my statement and will follow up on any conclusions that your department may derive at. Sincerely, ***
TMK Towing

Customer Response • Mar 05, 2020

Complaint: 14182039

I am rejecting this response because:
His statement is false, the RCMP were in agreement that it be towed to my place with no issues. Another part of the response that was false is I could have paid the bill no issues, driver said he forgot his ticket book and ATM card reader for Visa. It should be part of his job to pay attention to those things.
Sincerely

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Address: Box-271, Elkpoint, Alberta, Canada, T0A 1A0

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