To All Concerned:Until any evidence of wrongdoing is presented, our position in this matter remains as stated in previous correspondence Thank you,Kathy F*
Dear [redacted] ,The request to release information has been declined pending receipt of a subpoena This guest is an attorney, is aware of our subpoena service instructions, and will receive whatever she would like once a subpoena for said information is received There were no charges applied to her or anyone in her party so there are no pending credits.Please call me if you have further questions.Kathy F#-###-####
[redacted] I have been contacted by Leanne T [redacted] , counsel for Omni Hotels, and they are processing a refund once I return paperwork to them.Please withdraw my complaint if that is possible, or mark it resolved.Thank you for your assistance with this
We received your letter dated July 22, 2016, regarding the above referenced guest/file numberGiven the amount of time that has elapsed since the date of the alleged incident, (September 2015), it took some time to research this complaintPlease accept my apologies for this delay [redacted] alleges her toilet overflowed making it slippery, that there was a lock coming out of the bathroom door jamb with a rusty nail that cut her father, and that a sink in the restaurant was coming out of the wallAny concerns surfaced by guests are recorded electronicallyNotably, [redacted] did not contact anyone at the hotel during her stay to discuss these issues [redacted] also alleges she disputed the charges posted to her credit card from her stay at Omni, and that Omni lied and said that she had not complainedOmni has not had any communications with [redacted] 's credit card company about her stay, nor has her credit card company sent a notice of dispute to the hotel or charged back to the hotel for this stayIn fact, the first phone conversation Omni had with [redacted] regarding her concerns did not take place until July 21, In summary, there is no evidence that any of [redacted] 's allegations actually occurredHer request for a refund of her charges is deniedPlease do not hesitate to contact me regarding this matter if you have any further questions.Warm Regards,Kathy F [redacted] General Manager
enclosed is the email that I had attached that didn't
come through Thanks, KathyDear *** ***,I received a notice from the Revdex.com this morning outlining a concern that you have placed regarding our pricing for Valet Parking. The notice included the email you forwarded to the Revdex.com. I am also aware that you have had many discussions with our front office teams regarding your concerns about the parking charges. In reviewing your folio, there is a credit posted for of the nights you are scheduled to be with us resulting in only nights parking charge for a night stay. Let me start by first apologizing to you for any misunderstandings that have happened regarding this issue. I can certainly understand how the nightly charge would feel excessive given the promotional rates you are paying. These rates are determined based on a variety of factors and it is our job to clearly communicate them to you so that you can make an informed decision. Your note to the Revdex.com indicated that there is no mention of our rates on our website The front page of our web site does state Valet parking. However, the rates are not mentioned until you click on the tab for property details which lists directions and parking information. I have copied the page from our website that outlines this for your reference. I personally, regularly book hotel reservations on 3rd party web sites as it is easy to view all available rates in one view. I have asked that our web management teams improve our website to move the pricing information below to the first page of the reservation so that guests will not have to actually go into any further pages of the site Again, my apologies for the challenges you have experienced around this issue. I truly hope that all other aspects of your stay have met or exceeded your expectations, and truly hope to have the opportunity to welcome you back to our hotel again.Warm Regards,KathyKATHY F*General Manager###-###-#### direct ***@omnihotels.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]I have been contacted by Leanne T[redacted], counsel for Omni Hotels, and they are processing a refund once I return paperwork to them.Please withdraw my complaint if that is possible, or mark it resolved.Thank you for your assistance with this.
To All Concerned:Until any evidence of wrongdoing is presented, our position in this matter remains as stated in previous correspondence. Thank you,Kathy F[redacted]
Dear [redacted],The request to release information has been declined pending receipt of a subpoena. This guest is an attorney, is aware of our subpoena service instructions, and will receive whatever she would like once a subpoena for said information is received. There were no charges...
applied to her or anyone in her party so there are no pending credits.Please call me if you have further questions.Kathy F[redacted]###-###-####
Listed below is the information from the website. We have refunded 3 of the 4 nights prior to her request and feel like this is a fair settlement as, in fact, our website does clearly state the valet parking prices. thank you. Kathy
We received your letter dated July 22, 2016, regarding the above referenced guest/file number. Given the amount of time that has elapsed since the date of the alleged incident, (September 2015), it took some time to research this complaint. Please accept my apologies for this delay. [redacted]...
alleges her toilet overflowed making it slippery, that there was a lock coming out of the bathroom door jamb with a rusty nail that cut her father, and that a sink in the restaurant was coming out of the wall. Any concerns surfaced by guests are recorded electronically. Notably, [redacted] did not contact anyone at the hotel during her stay to discuss these issues. [redacted] also alleges she disputed the charges posted to her credit card from her stay at Omni, and that Omni lied and said that she had not complained. Omni has not had any communications with [redacted]'s credit card company about her stay, nor has her credit card company sent a notice of dispute to the hotel or charged back to the hotel for this stay. In fact, the first phone conversation Omni had with [redacted] regarding her concerns did not take place until July 21, 2016. In summary, there is no evidence that any of [redacted]'s allegations actually occurred. Her request for a refund of her charges is denied. Please do not hesitate to contact me regarding this matter if you have any further questions.Warm Regards,Kathy F[redacted] General Manager
To All Concerned:Until any evidence of wrongdoing is presented, our position in this matter remains as stated in previous correspondence Thank you,Kathy F
*
Dear [redacted] ,The request to release information has been declined pending receipt of a subpoena This guest is an attorney, is aware of our subpoena service instructions, and will receive whatever she would like once a subpoena for said information is received There were no charges applied to her or anyone in her party so there are no pending credits.Please call me if you have further questions.Kathy F
#-###-####
[redacted] I have been contacted by Leanne T [redacted] , counsel for Omni Hotels, and they are processing a refund once I return paperwork to them.Please withdraw my complaint if that is possible, or mark it resolved.Thank you for your assistance with this
We received your letter dated July 22, 2016, regarding the above referenced guest/file numberGiven the amount of time that has elapsed since the date of the alleged incident, (September 2015), it took some time to research this complaintPlease accept my apologies for this delay [redacted] alleges her toilet overflowed making it slippery, that there was a lock coming out of the bathroom door jamb with a rusty nail that cut her father, and that a sink in the restaurant was coming out of the wallAny concerns surfaced by guests are recorded electronicallyNotably, [redacted] did not contact anyone at the hotel during her stay to discuss these issues [redacted] also alleges she disputed the charges posted to her credit card from her stay at Omni, and that Omni lied and said that she had not complainedOmni has not had any communications with [redacted] 's credit card company about her stay, nor has her credit card company sent a notice of dispute to the hotel or charged back to the hotel for this stayIn fact, the first phone conversation Omni had with [redacted] regarding her concerns did not take place until July 21, In summary, there is no evidence that any of [redacted] 's allegations actually occurredHer request for a refund of her charges is deniedPlease do not hesitate to contact me regarding this matter if you have any further questions.Warm Regards,Kathy F [redacted] General Manager
enclosed is the email that I had attached that didn't
*General Manager###-###-#### direct ***@omnihotels.com
come through Thanks, KathyDear *** ***,I received a notice from the Revdex.com this morning outlining a concern that you have placed regarding our pricing for Valet Parking. The notice included the email you forwarded to the Revdex.com. I am also aware that you have had many discussions with our front office teams regarding your concerns about the parking charges. In reviewing your folio, there is a credit posted for of the nights you are scheduled to be with us resulting in only nights parking charge for a night stay. Let me start by first apologizing to you for any misunderstandings that have happened regarding this issue. I can certainly understand how the nightly charge would feel excessive given the promotional rates you are paying. These rates are determined based on a variety of factors and it is our job to clearly communicate them to you so that you can make an informed decision. Your note to the Revdex.com indicated that there is no mention of our rates on our website The front page of our web site does state Valet parking. However, the rates are not mentioned until you click on the tab for property details which lists directions and parking information. I have copied the page from our website that outlines this for your reference. I personally, regularly book hotel reservations on 3rd party web sites as it is easy to view all available rates in one view. I have asked that our web management teams improve our website to move the pricing information below to the first page of the reservation so that guests will not have to actually go into any further pages of the site Again, my apologies for the challenges you have experienced around this issue. I truly hope that all other aspects of your stay have met or exceeded your expectations, and truly hope to have the opportunity to welcome you back to our hotel again.Warm Regards,KathyKATHY F
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]I have been contacted by Leanne T[redacted], counsel for Omni Hotels, and they are processing a refund once I return paperwork to them.Please withdraw my complaint if that is possible, or mark it resolved.Thank you for your assistance with this.
To All Concerned:Until any evidence of wrongdoing is presented, our position in this matter remains as stated in previous correspondence. Thank you,Kathy F[redacted]
Dear [redacted],The request to release information has been declined pending receipt of a subpoena. This guest is an attorney, is aware of our subpoena service instructions, and will receive whatever she would like once a subpoena for said information is received. There were no charges...
applied to her or anyone in her party so there are no pending credits.Please call me if you have further questions.Kathy F[redacted]###-###-####
Listed below is the information from the website. We have refunded 3 of the 4 nights prior to her request and feel like this is a fair settlement as, in fact, our website does clearly state the valet parking prices. thank you. Kathy
We received your letter dated July 22, 2016, regarding the above referenced guest/file number. Given the amount of time that has elapsed since the date of the alleged incident, (September 2015), it took some time to research this complaint. Please accept my apologies for this delay. [redacted]...
alleges her toilet overflowed making it slippery, that there was a lock coming out of the bathroom door jamb with a rusty nail that cut her father, and that a sink in the restaurant was coming out of the wall. Any concerns surfaced by guests are recorded electronically. Notably, [redacted] did not contact anyone at the hotel during her stay to discuss these issues. [redacted] also alleges she disputed the charges posted to her credit card from her stay at Omni, and that Omni lied and said that she had not complained. Omni has not had any communications with [redacted]'s credit card company about her stay, nor has her credit card company sent a notice of dispute to the hotel or charged back to the hotel for this stay. In fact, the first phone conversation Omni had with [redacted] regarding her concerns did not take place until July 21, 2016. In summary, there is no evidence that any of [redacted]'s allegations actually occurred. Her request for a refund of her charges is denied. Please do not hesitate to contact me regarding this matter if you have any further questions.Warm Regards,Kathy F[redacted] General Manager