TMP Cleaning Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved However, they continue to project that I got what I ordered and I did not, I did not order a medium belt I ordered the small belt thus a copy of my emailed invoice is below.The shipper's tracking number is ***You can always find out the current status of your order by going to***Name Code Qty Each Options-------------------------------------------------------------------------...⇄ Custom Name name buckle 1 17.99 Belt Size/Color = Black MediumBelt Buckle with Free 32-inchesBelt Letter Style = Silver Chrome(Shipped) Buckle*** Tracking Number: Text (Letters Only) =*** *** Subtotal 17.99 Coupon discount -0.90 (highfive) Subtotal 17.09 Shipping 4.95 Tax 0.00 Total
Sincerely,
*** ***

Good Morning, We apologize if the customer was unhappy with the outcome of this matterWe did receive the shoes back in a dirty/used condition, but due to the fact that the customer did in fact receive a youth size instead of a youth size We refunded the customer for the item as per our
regular return and refund policy as compensation for the incorrect item being sentThe item returned can not be re-stocked or re-sold due to the condition returned, but regardless, we felt that some form of compensation should have been given due to the issue with the incorrect size being sent in errorWe hope that this satisfies the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not been reimbursed my shipping cost of $that I had to pay out of my own wallet to ship the incorrect pair of jeans backI have emailed them several times concerning this matter and they appear to just be ignoring me nowI really don't want to take further legal action for $10...but I will.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The statement given by BeWild is not 100% accurate. They did agree to exchange the, however, they were not willing to send a return postage lable.  The business stated that I would have to pay to have the item shipped and that is what I am not willing to do. It was not my error, and it doesn't matter if it was free or not, that was part of the advertised offer and that is what they should honor, and not penalize me for an error that was made by the employees.  Poor customer service at it's best.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,  I was unaware of this problem until receiving this complaint.  I have gone into customers order and issued a full refund.  Hopefully, this action will be sufficient enough to close this case.  Brian C[redacted],  Bewild

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

False. They are lying yet again. I have email proof that they have agreed something is defective. Attached are two email threads. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon, We had corresponded with this customer concerning the item he received originally via e-mail with our Customer Service Department. The customer was good enough to also send us photographic proof of the item received, but after looking at the item via the...

photograph sent, we had found it to be in pristine condition. Which we then conveyed to the customer and advised of the options he had available. Unfortunately, when the customer called our Sales Department, his connection was unreliable and some of the information that was given seemed to have come out wrong. We tried to advise the customer of his options, due to the fact that our Sales Department is unable to rectify Customer Service issues, but he had been rude, belligerent used excessive amounts of profanity  and did not believe a single thing that was said to him, even after it was confirmed. Regardless of the customer's abusive behavior to our Sales Manager, we would like to be able to accommodate the customer. If the customer is not 100% satisfied with what he received, we would be more than willing to receive the item back for a full refund. If the customer would be willing to return the item, we would be more than happy to refund him for it. Please let us know if the customer would like to do so.

Good Morning, If the customer could please provide a receipt for the postage that he paid to return the item, we would be happy to comply. Please have the customer send the receipt to the address below with his order number for reference.

Good Morning, As we have stated, we will be happy to either re-ship out a new item to the customer at not extra charge. If the customer could please forward his current address, we will be happy to do so.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I wish I would have been given the opportunity from their support staff to speak to someone like Me. C[redacted], but I was denied that by their support staff. Thank you for all your help.
Sincerely,
[redacted]

Good Morning, In the hopes to rectify this matter, regardless of the fact that the customer had placed an order for the for a medium size belt. We have spoken to our Management Department and they have authorized us to ship out the size small belt to the customer. We hope that this rectifies the matter and satisfies the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, I would like the complaint to remain open until BeWild has fulfilled their offer, and I've had the opportunity to test and inspect their replacement products.  I would rather not file a separate complaint if it is faulty like the first one.
Sincerely,
[redacted]

Good Morning, We have reviewed the complaint that has been put against our company and after reviewing the information, we are happy to ship out not only a new pair of batteries, but also a replacement tongue ring at no expense to the customer. Which, as of today, is already on it's way. We...

hope that this satisfies the customer's needs. If you have any other questions, please do not hesitate to contact us.

Good Morning,  We apologize for any frustration that the customer may have had concerning this matter. We would like to advise that we have already re-shipped out the correct item to the customer at no extra charge. We hope that this satisfies the customer's inquiry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[How many times do I need to state that I do not want another item? I want a full refund. I want a shipping label so I can send back DEFECTIVE items that you sent to me. Which, you have admitted to being visibly damaged. Why am I paying shipping to receive damaged goods, and then expected to pay for return shipping on said damaged goods? On what planet is that acceptable? Send me a label so I can send your items, or give me a full refund.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning, Customer was in fact given the correct refund as per our return and refund policy. We apologize if the customer was unhappy with the product received, but our policy clearly states that if the customer is unhappy with any product received, they are welcome to return the item for...

refund less a 10% restocking fee. We have provided our return and refund policy below for reference.  Exchanges or refunds are given on strictly un-used, un-worn, un-damaged merchandise that arrives back to us in the condition that it was when we sent it to you. All returns must include all original packaging including tags - intact. There is a 10% restock fee on all returns, and we can not accept returns that are used or no longer working properly. Please note that shipping charges are not refundable under any circumstances.If you are not 100% satisfied with your order once you’ve received it, you can send it back to our warehouse for a refund of the item's price or exchange. All orders sent back for return or exchange must be received by our returns department within 30 days of original delivery.  If making a return, please send to the address below along with a note with your order number and request for a refund or exchange:Bewild inc[redacted]

Good Afternoon, We had spoken to this customer concerning her order and the belt that she had received. Once we had investigated the matter, we had responded stating that due to the fact that the belt that was delivered, was the belt that was ordered and in spit of the fact that the belt was a...

free gift with her purchase. We would be happy to exchange the belt for a smaller size, if she would be willing to return the belt she had received back to us. If the customer is willing to send us back the belt she received, we would still be more than happy to exchange it for a smaller belt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]
[redacted]...

[redacted]
[redacted] has refunded my mone
Sincerely,
[redacted]