Good Morning, In the hopes to rectify this matter, regardless of the fact that the customer had placed an order for the for a medium size beltWe have spoken to our Management Department and they have authorized us to ship out the size small belt to the customerWe hope that this rectifies the matter and satisfies the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The statement given by BeWild is not 100% accurateThey did agree to exchange the, however, they were not willing to send a return postage lable The business stated that I would have to pay to have the item shipped and that is what I am not willing to doIt was not my error, and it doesn't matter if it was free or not, that was part of the advertised offer and that is what they should honor, and not penalize me for an error that was made by the employees Poor customer service at it's best In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] *** [redacted] [redacted] has refunded my mone Sincerely, [redacted]
Good Afternoon, We had corresponded with this customer concerning the item he received originally via e-mail with our Customer Service DepartmentThe customer was good enough to also send us photographic proof of the item received, but after looking at the item via the photograph sent, we had found it to be in pristine conditionWhich we then conveyed to the customer and advised of the options he had availableUnfortunately, when the customer called our Sales Department, his connection was unreliable and some of the information that was given seemed to have come out wrongWe tried to advise the customer of his options, due to the fact that our Sales Department is unable to rectify Customer Service issues, but he had been rude, belligerent used excessive amounts of profanity and did not believe a single thing that was said to him, even after it was confirmedRegardless of the customer's abusive behavior to our Sales Manager, we would like to be able to accommodate the customerIf the customer is not 100% satisfied with what he received, we would be more than willing to receive the item back for a full refundIf the customer would be willing to return the item, we would be more than happy to refund him for itPlease let us know if the customer would like to do so
Dear Revdex.com, I was unaware of this problem until receiving this complaint I have gone into customers order and issued a full refund Hopefully, this action will be sufficient enough to close this case Brian C***, Bewild
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: FalseThey are lying yet againI have email proof that they have agreed something is defectiveAttached are two email threads In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Morning, If the customer could please provide a receipt for the postage that he paid to return the item, we would be happy to complyPlease have the customer send the receipt to the address below with his order number for reference
Good Morning, We have reviewed the complaint that has been put against our company and after reviewing the information, we are happy to ship out not only a new pair of batteries, but also a replacement tongue ring at no expense to the customerWhich, as of today, is already on it's wayWe hope that this satisfies the customer's needsIf you have any other questions, please do not hesitate to contact us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [How many times do I need to state that I do not want another item? I want a full refundI want a shipping label so I can send back DEFECTIVE items that you sent to meWhich, you have admitted to being visibly damagedWhy am I paying shipping to receive damaged goods, and then expected to pay for return shipping on said damaged goods? On what planet is that acceptable? Send me a label so I can send your items, or give me a full refund.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Morning, In the hopes to rectify this matter, regardless of the fact that the customer had placed an order for the for a medium size beltWe have spoken to our Management Department and they have authorized us to ship out the size small belt to the customerWe hope that this rectifies the matter and satisfies the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The statement given by BeWild is not 100% accurateThey did agree to exchange the, however, they were not willing to send a return postage lable The business stated that I would have to pay to have the item shipped and that is what I am not willing to doIt was not my error, and it doesn't matter if it was free or not, that was part of the advertised offer and that is what they should honor, and not penalize me for an error that was made by the employees Poor customer service at it's best In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] *** [redacted] [redacted] has refunded my mone Sincerely, [redacted]
Good Afternoon, We had corresponded with this customer concerning the item he received originally via e-mail with our Customer Service DepartmentThe customer was good enough to also send us photographic proof of the item received, but after looking at the item via the photograph sent, we had found it to be in pristine conditionWhich we then conveyed to the customer and advised of the options he had availableUnfortunately, when the customer called our Sales Department, his connection was unreliable and some of the information that was given seemed to have come out wrongWe tried to advise the customer of his options, due to the fact that our Sales Department is unable to rectify Customer Service issues, but he had been rude, belligerent used excessive amounts of profanity and did not believe a single thing that was said to him, even after it was confirmedRegardless of the customer's abusive behavior to our Sales Manager, we would like to be able to accommodate the customerIf the customer is not 100% satisfied with what he received, we would be more than willing to receive the item back for a full refundIf the customer would be willing to return the item, we would be more than happy to refund him for itPlease let us know if the customer would like to do so
Dear Revdex.com, I was unaware of this problem until receiving this complaint I have gone into customers order and issued a full refund Hopefully, this action will be sufficient enough to close this case Brian C***, Bewild
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: FalseThey are lying yet againI have email proof that they have agreed something is defectiveAttached are two email threads In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Morning, If the customer could please provide a receipt for the postage that he paid to return the item, we would be happy to complyPlease have the customer send the receipt to the address below with his order number for reference
Good Morning, We have reviewed the complaint that has been put against our company and after reviewing the information, we are happy to ship out not only a new pair of batteries, but also a replacement tongue ring at no expense to the customerWhich, as of today, is already on it's wayWe hope that this satisfies the customer's needsIf you have any other questions, please do not hesitate to contact us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [How many times do I need to state that I do not want another item? I want a full refundI want a shipping label so I can send back DEFECTIVE items that you sent to meWhich, you have admitted to being visibly damagedWhy am I paying shipping to receive damaged goods, and then expected to pay for return shipping on said damaged goods? On what planet is that acceptable? Send me a label so I can send your items, or give me a full refund.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]