We received the Revdex.com notice and did a search for any and all emails from the complainant, but we were unable to locate anythingWe ask that the complainant forward any written notification they had submitted to management as they state, so that we may reviewBreakdown of the balance:012016Member joined the gym during pre-sale, paid the first month of gym use upfront and signed a contract agreement.Start Date of Membership: 032016First Bill Date that was paid upfront to join: 032016Unpaid Bill Dates: 042016, 052016, 062016Cancel Date: 072016Amount Due: 308.00We ask the member respect the terms and conditions of the agreement he signed and pay for the time he used the gymIn addition, now that the complainant has made a request to remove their email from promotional notifications, we will do so
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:There is no possible way they would have allowed me entry to the gym if I was not paying my billAsk them to provide a log of my cheand check-outsOR my expenses at the juice bar which is also charged to the card on file that they hadI have communicated with [redacted] , I have emailed the company directly at [redacted] Emails have been sent from [redacted] and [redacted] and [redacted] There should be record of all thisThe company has terrible record keepingThey enrolled me preopening and charged my cardOnce they opened they couldnt find my profile anymore after like a month and had to create a new profile for me and took a new credit card to keep on fileThey cannot be allowed to extort money from me with threats of sending me to collectionsMy account has always been paid with auto-deduct In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have sent the complainant a copy of their visitation records, billing statement, along with the last four digits and expiration of the credit card that was on file. In addition, we have sent the reports we received later from the bank indicating the rejected membership dues for insufficient funds.In terms of the duplicate account, the visitation log will show that the member was using the gym from the first week of its grand opening. Any confusion in regards to alternate accounts stem from the complainant having a three-part name, fingerprint access was promptly made to address this concern. Both accounts were merged and indicate that no payment was made on either.We only ask the complainant to make payment on the time used for services rendered. If the complainant believes that payment was made, then we ask that they contact us. But at this time our merchant processor confirms that no payment was made towards the membership dues.
We received the Revdex.com notice and did a search for any and all emails from the complainant, but we were unable to locate anything. We ask that the complainant forward any written notification they had submitted to management as they state, so that we may review. Breakdown of the...
balance:01/**/2016Member joined the gym during pre-sale, paid the first month of gym use upfront and signed a contract agreement.Start Date of Membership: 03/**/2016First Bill Date that was paid upfront to join: 03/**/2016Unpaid Bill Dates: 04/**/2016, 05/**/2016, 06/**/2016Cancel Date: 07/**/2016Amount Due: 308.00We ask the member respect the terms and conditions of the agreement he signed and pay for the time he used the gym. In addition, now that the complainant has made a request to remove their email from promotional notifications, we will do so.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:There is no possible way they would have allowed me entry to the gym if I was not paying my bill. Ask them to provide a log of my check-in and check-outs. OR my expenses at the juice bar which is also charged to the card on file that they had. I have communicated with [redacted], I have emailed the company directly at [redacted]. Emails have been sent from [redacted] and [redacted] and [redacted]. There should be record of all this. The company has terrible record keeping. They enrolled me preopening and charged my card. Once they opened they couldnt find my profile anymore after like a month and had to create a new profile for me and took a new credit card to keep on file. They cannot be allowed to extort money from me with threats of sending me to collections. My account has always been paid with auto-deduct.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by TMPL Gym regarding complaint ID [redacted] .Sincerely, [redacted] ***
We received the Revdex.com notice and did a search for any and all emails from the complainant, but we were unable to locate anythingWe ask that the complainant forward any written notification they had submitted to management as they state, so that we may reviewBreakdown of the balance:012016Member joined the gym during pre-sale, paid the first month of gym use upfront and signed a contract agreement.Start Date of Membership: 032016First Bill Date that was paid upfront to join: 032016Unpaid Bill Dates: 042016, 052016, 062016Cancel Date: 072016Amount Due: 308.00We ask the member respect the terms and conditions of the agreement he signed and pay for the time he used the gymIn addition, now that the complainant has made a request to remove their email from promotional notifications, we will do so
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:There is no possible way they would have allowed me entry to the gym if I was not paying my billAsk them to provide a log of my cheand check-outsOR my expenses at the juice bar which is also charged to the card on file that they hadI have communicated with [redacted] , I have emailed the company directly at [redacted] Emails have been sent from [redacted] and [redacted] and [redacted] There should be record of all thisThe company has terrible record keepingThey enrolled me preopening and charged my cardOnce they opened they couldnt find my profile anymore after like a month and had to create a new profile for me and took a new credit card to keep on fileThey cannot be allowed to extort money from me with threats of sending me to collectionsMy account has always been paid with auto-deduct In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by TMPL Gym regarding complaint ID [redacted].Sincerely,
[redacted]
We have sent the complainant a copy of their visitation records, billing statement, along with the last four digits and expiration of the credit card that was on file. In addition, we have sent the reports we received later from the bank indicating the rejected membership dues for insufficient funds.In terms of the duplicate account, the visitation log will show that the member was using the gym from the first week of its grand opening. Any confusion in regards to alternate accounts stem from the complainant having a three-part name, fingerprint access was promptly made to address this concern. Both accounts were merged and indicate that no payment was made on either.We only ask the complainant to make payment on the time used for services rendered. If the complainant believes that payment was made, then we ask that they contact us. But at this time our merchant processor confirms that no payment was made towards the membership dues.
We received the Revdex.com notice and did a search for any and all emails from the complainant, but we were unable to locate anything. We ask that the complainant forward any written notification they had submitted to management as they state, so that we may review. Breakdown of the...
balance:01/**/2016Member joined the gym during pre-sale, paid the first month of gym use upfront and signed a contract agreement.Start Date of Membership: 03/**/2016First Bill Date that was paid upfront to join: 03/**/2016Unpaid Bill Dates: 04/**/2016, 05/**/2016, 06/**/2016Cancel Date: 07/**/2016Amount Due: 308.00We ask the member respect the terms and conditions of the agreement he signed and pay for the time he used the gym. In addition, now that the complainant has made a request to remove their email from promotional notifications, we will do so.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:There is no possible way they would have allowed me entry to the gym if I was not paying my bill. Ask them to provide a log of my check-in and check-outs. OR my expenses at the juice bar which is also charged to the card on file that they had. I have communicated with [redacted], I have emailed the company directly at [redacted]. Emails have been sent from [redacted] and [redacted] and [redacted]. There should be record of all this. The company has terrible record keeping. They enrolled me preopening and charged my card. Once they opened they couldnt find my profile anymore after like a month and had to create a new profile for me and took a new credit card to keep on file. They cannot be allowed to extort money from me with threats of sending me to collections. My account has always been paid with auto-deduct.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]