the invoice is to remove old and install new toilet supplied by owner
which we completed and tenant is satisfied.
initially I was NOT going to charge because mr***, the tenant was very accommodating I was doing the work as a courtesy
call.
however after speaking with mr*** I had a change of heart
sincerely,
*** ***, president
Complaint: [redacted]
I am rejecting this response because:
It was not an authorized work. I did not verbally or in written form authorize the work TNH is referring to. It doesn't make sense for a contractor to do unauthorized work and then charge for it. If this was allowed there'd be complete chaos. TNH must of had an agreement with my tenant, [redacted], because TNH states it was a courtesy and would not charge. Their agreement has nothing to do with me since I did not ask them to do the work.
First they send me an invoice that's already been paid. Then they send an invoice I did not authorize. This is harassment. Can their license be revoked for such unethical business behaviour? Which Hawaii State department can I talk to? I am surprised that they are still in business doing this kind of nonsense. They give a bad name to honest plumbers trying to do honest work.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was never told of a flat rate, also that is not a flat rate that is charges for service that was never given.
Sincerely,
Henry Woode
the invoice is to remove old and install new toilet supplied by owner
which we completed and tenant is satisfied.
initially I was NOT going to charge because mr***, the tenant was very accommodating I was doing the work as a courtesy
call.
however after speaking with mr*** I had a change of heart
sincerely,
*** ***, president
Complaint: [redacted]
I am rejecting this response because:
It was not an authorized work. I did not verbally or in written form authorize the work TNH is referring to. It doesn't make sense for a contractor to do unauthorized work and then charge for it. If this was allowed there'd be complete chaos. TNH must of had an agreement with my tenant, [redacted], because TNH states it was a courtesy and would not charge. Their agreement has nothing to do with me since I did not ask them to do the work.
First they send me an invoice that's already been paid. Then they send an invoice I did not authorize. This is harassment. Can their license be revoked for such unethical business behaviour? Which Hawaii State department can I talk to? I am surprised that they are still in business doing this kind of nonsense. They give a bad name to honest plumbers trying to do honest work.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was never told of a flat rate, also that is not a flat rate that is charges for service that was never given.
Sincerely,
Henry Woode
hello,
we showed up to residence at the set time and date
no one contacted us to cancel the appointment
customer was charged our flat rate.
note: we left several voice messages and couple copies of the invoice. no...
one responded to either.
sincerely,
[redacted], president