Tnt Fireworks

My name is [redacted] and I filed a complaint against tnt fireworks on July 23, I just wanted to let you know that the issue has been resolvedThey refunded me the money that was overcharged.Thank you for your help [redacted] (***) [redacted]

This letter is in response to a claim that was filed against our company, TNT FireworksTNT Fireworks facilitates a fundraising program where local nonprofit organizations can fundraise for their organizations by selling fireworks during the week of of JulyAs the fireworks distributor, TNT enters into a contract with the nonprofit organization based on consignmentThe customer is sold product at a wholesale rate and they in turn sell it to the public at suggested retail pricesTNT also fronts the money for expenses involved with the fireworks stand including city licenses and/or permits, location and stand rentals, fire extinguishers and insurance Our company does not ask for any of this money up frontCustomers are billed on July 5, at the conclusion of the sale, along with the wholesale cost of the fireworks that were soldThe remaining money left over, after paying the bill from TNT Fireworks and filing the sales tax return with the State Board of Equalization, is the organization's profit from the fundraiserThere is no guarantee on how much money a customer will make, but we do have sales histories on the locations that we operate and can always estimate for inquiring customers based off of previous sales on the locationsIn our operation, the more fireworks you sell, the more money you will make We extend invitations to all of our customers to attend our TNT University OrientationThis orientation is essentially a training night where customers can learn more about how to be equipped to operate the fundraiserWe offer the orientation on two different nights in Orange County and the customer did not make an effort to attend either one of the training nights that were offeredAs a first year customer, it is imperative that at least one person from the organization attend to learn about the operation of the fireworks stand At the conclusion of the fundraiser, the organization had a balance of $9,Since the customer used our credit card machine, those sales went directly toward paying off the bill with our CompanyThe customer's credit card sales totaled $3,We were left with an outstanding balance of $6,TNT communicated with the customer about his concerns about the billWe came to an agreement with the customer that if he paid $3,567, TNT would write off the remaining balance that was owed on the accountAfter the check was dropped off to TNT, the remaining $2,was written off the account and the customer received a statement showing the zero balance owed on the account TNT Fireworks and our customers profit by selling product out of the fireworks standIt doesn't make sense for our company to set up our customer in an area that would not be a good sales locationIt is common for multiple fireworks stands to be present in the neighboring area in the city that the customer participated in, because of city ordinance regulations that limit the areas that allow us to set up our fireworks standsDespite the limits, this fireworks location was in a retail parking lot near the corner of a busy intersectionTraditionally, this fireworks location has been a solid location for fireworks salesHowever, this year, the sales at this location were down by 50%They were the lowest sales that we have experienced from this city in the last yearsThis location was budgeted for 50% more sales than what transpired during the saleIt's tough to make money when you miss your projected sales by 50% We have only days (July 1-July 4) to sell fireworksSeeing the low sales numbers, we asked around amongst our other stand operators and got reports back that this stand closed down earlyWhen those comments got back to us, we looked into the records of our credit card sales to find out that the last credit card transaction was made at 3:30pm on July In the fireworks business, the busiest sales time is between 4pm and 9pm on the of JulyBeing closed for those hours is the equivalent for being closed for a couple days in other businessesTo have zero credit card transactions during the busiest sales time of the entire fundraiser is unfortunate it's unfortunate, because there is a lot of work that our company puts into place to ensure that all of our customers are set up to succeedServing over 5,fireworks customers nationwide, TNT Fireworks takes great pride making sure that all permits and applications are filed on time, that all locations are set up and able to pass inspections and ensure that all customer accounts are reconciledBy writing off the $2,we believe that we worked with the customer to come to a resolution on their outstanding balance when we didn't necessarily have toThis was money that the customer owed To say that TNT Fireworks profited $6,from this endeavor is simply incorrectAfter paying city license fees, location rental, and insurance that we fronted for the customer and after paying our vendors, TNT Fireworks lost money on this dealThere was also a claim that presented that these were our expenses that the account was paying forThese expenses are licenses and permits that are required of the organization to be approved to operate a fireworks standMost of these are city and agency fees that TNT fronts on behalf of the organizationThese are not TNT Fireworks feesDespite seeing the numbers at the end of the season and knowing that this account would not be profitable for our company, we still reconciled the bill with the customer, wrote off the balance on the account and went deeper into the hole on this account In conclusion, we feel that our company held up our end of the deal to provide the logistics and opportunities for this customer to make money by selling fireworksThe account's claim that we essentially set them up from the beginning to fail is unfoundedTNT made sure that all of the city deadlines were met, we filed their application with the city and fire agency, paid for permits upfront, filed their permits, rented a location to sell fireworks, built a stand on that location, delivered product to the location, provided signage and fire extinguishers, returned the product and reconciled the billWe believe that if the customer put in more effort to attend our training meetings and provided staffing to stay open during the busiest hours of sales (instead of closing early on the of July), this would have led to a more profitable fundraising experience for all parties involved

I bought $150 worth of fireworks for this 4th of July for me and my children to enjoy and all but three of them turned out to be Duds. I filmed the whole thing and at best they look like sparklers laying on the ground. Can't get ahold of anybody to ask for a partial or even full refund which I think I deserve because my fourth of July was messed up because of crap fireworks. I gave it one because I couldn't go any lower. Too bad the product did

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Where do I begin…
It is correct to say that I did not attend the orientationIt is not correct to say that I made no effortI explained to the manager via email dated May 16th that because of work obligations that I would not be able to attend and I did request that any information from that meeting to be sent to me but I was ignored and received no response from the managerIn addition to no response still had no response from TNT or the manager up to this point if our organization’s application status, if we had been approved to sell fireworks on that weekend.
Unfortunately, nowhere on their April 20th email invitation does it remotely state that this meeting was imperativeIt was verbally explained to me that this is more of night to show off the fireworks they had for sale and they would serve food and have raffle prizesTo say after the fact that the meeting is imperative is very misleadingIf that is a fact, then that should be expressed beforehand and should be expressed a mandatory meeting for all 1st year costumers
I find it very interesting that TNT failed to mention that they incorrectly counted our returnThe “temp” calculating our return mentioned many times that she was having issues with the computer and I caught her many times entering the wrong numbers or missing items entirelyI immediately contacted a supervisor and made every attempt to have them recount the returned fireworks and audit for my entire return but my request was ignoredThe supervisor seemed clueless and surprised of my requestThey absolutely never addressed my concerns or request for a full audit of the returned fireworks neither at the exact time of the return or after as I request verbal and written request on the ledgerWe were delivered pallets and returned and a halfAs I stated before this was a terrible sales location
It is also interesting that they failed to mention that it had been many years since a stand was placed at this location at least to yearsMany things had changed on this corner more business were in the process of being added (a large mall and hotel) that were under construction and not openMany residents had been displaced resulting in significant sales dropYes, it is correct that it doesn’t make sense to set up a stand in a location that doesn’t have sales but mistakenly forecasting without research in this case was not correct on the sales and a huge mistake was made by TNT resulting in our non-profit literally paying the price
We did close earlier than the allotted 9pm allowable closing time but we did not close at 3:pm as suggestedThe credit card sales iPad was inadvertently packed up and taken home by me when I left the stand to my closing shift volunteers to pack up and close the stand for the nightThe fireworks were still open for cash salesTo suggest that we would have made up the huge amount of funds to make the profit they were forecasting in that hour and half to hours we closed early is amazingly inaccurate and irresponsible. The fireworks were dropped at my home between 7:20-pm and it was and a half pallets of unsold fireworks that they would not recount as requested at the returnI did take the time to speak with the many other stand operators in our area as I noticed they had significantly more costumers compared to our standThey mentioned that they did not remember a stand being at our location in the past years
Because I was never granted an audit request to recount my fireworks that were definitely returned and not counted for, the money they are saying I owed is incorrect. The $2,and more were returned and never given credit forThey made no effort to recount or audit my return only hypothetical excuses on why they could notPoor costumer serviceI sent an email to the manager immediately after the issue and a couple of follow up emails to resolve the issue with the return and did not get a response until a full week later, knowing that there was a time limit before interest accrued and a penalty is assessedThe manager was in no hurry to help the costumer because it only meant more profit for themI had to follwith them continuously that I even called and emailed the Vice President of TNTAs worried as I was with all this and no communication, I made a final attempt to contact the TNT Manager before the deadline to turn in all monies to them when the TNT Manager finally contacted me and stated he would settle the account by crediting the remaining balance even though they had the returned fireworks in their warehouseWell after the deadline the Vice president of TNT returned my email to say that my email ended up in his spam and wanted to make sure I was taken care ofI responded back and have yet to hear a response
TNT made no effort to look into or address my complaints of the hugely inaccurate failed return count that I requested on the night of the return and afterI only received excuses and hypothetical accounts from the managerThere was no customer service at allThis incident should have been looked into immediately but instead the manager kept giving excuse that he was busyEven after the account was settled TNT failed to pay taxes on the money they received from the Fireworks sales, leaving up to the non-profit to pay out of pocketWe made no profitThey had much more of our uncounted returned fireworks in their warehouse is one of the reason for this complaintTNT fireworks has poor customer service, this company is about the profit only and nothing else mattersInexcusable…

December 21, 2017Revdex.com of San Diego RE: ID # *** Attn: *** *** *** C ***Dear ***,I have received your letter dated December 13, regarding Claim ID # *** and my response to *** C***To contactus, *** *** could simply have "replied" to my email or used any of the contact phone numbers listed in my email to reach me directlyPlease feel free to share my contact information with ***.In the email sent directly to *** ***, I requested proof of purchase in the form of pictures, barcodes, or other evidence of purchase, such as a receipt, as offered by *** ***As of this date, I have not received any proof of purchase so that I can issue a reimbursementPlease advise *** *** to provide proof of purchase as offered in the original claimI will expedite a reimbursement payment as promised in my original response dated Nov29, 2017, once I have received proof of purchase.I look forward to resolving this matter promptly.Sincerely,*** ***

Revdex.com: So does this mean I don't get a refund that they are not going to do anything?? How can I contact them??
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

My name is *** *** and I filed a complaint against tnt fireworks on July 23, I just wanted to let you know that the issue has been
resolvedThey refunded me the money that was overchargedThank you for your help
*** ***
(***)***

We believe that our TNT Fireworks training nights are valuable for people that attend themThey are not considered mandatory, because by the definition of mandatory, organizations would not be able to participate in our program if they were not able to attendIt can be assumed that a first year customer would be more inclined to make an effort to attend so that they know what they are getting themselves intoEven if the customer could not attend one of the two training nights, one would think that they could send someone else to attend on behalf of their organizationThe TNT training nights take place from 6:30pm to 8:30pm (instead of business hours), so that it does not conflict with most of our participants work schedules.As a fireworks distributor, we do not decide if fireworks applications are approvedThe city and/or fire departments make the call on which organizations are approved to sell fireworksMost basic city requirements request that applicants are nonprofit organizations that are based in the city that they are selling fireworks inIn this city, the deadline to submit applications is June 1stThe city doesn’t start reviewing the applications until the first or second week of JuneOur training nights are held in the middle of May, so it is possible that someone could attend our meeting and not get approved for a fireworks standHowever, this is a timeline drafted in the city ordinance, not a timeline developed by TNT FireworksAs soon as we hear information back from the cities, we relay that information to the organizations as soon as possible.We do not agree that the fireworks location was a terrible sales locationThe customer is correct that we have not used the location for a couple of years, but it is not because we didn’t want toThe sales on the location in years past have held around $16,000-$20,retailAll of the surrounding stands were still present in the area during those sales years as wellWe have not used the location in the past couple of years, because we could not reach agreement on a rental price with the property ownerAs guests on the parking lot, we have to gain permission from the property owner in order to set up a fireworks stand in their parking lotOver the years, the price for rent was rising year after yearIt got to a point where we needed to look elsewhere, because we could not get the rent right with the ownerAfter a couple of years, we approached the property owner again and we were able to reach an agreement that would be reasonable for all parties involvedThe customer was informed of his location during the first week of JuneWe did not hear from the customer about the location being a terrible sales location until the week of salesWhether it was inadvertent or not, taking the credit card device home early on July 4th was a mistakeOur statistics show that about 50% of the sales will occur on the credit card deviceIn 2016, people are carrying less cash around and are becoming more dependent on paying on cardIf you don’t have that option available for your customers, they will either buy with whatever cash they have on hand, or go someplace else that accepts credit cardsThat is a huge deal when you only have days of salesOn top of that, our statistics will show you that 20-25% of the sales will happen between the afternoon and night of the 4th of July.The customer shared with us his concerns with the amount of fireworks that were returnedOnce the product leaves the return station and enters the warehouse, we have no way of going back again to audit the count of the merchandiseAs soon as the product enters the warehouse it is broken down and placed in the general stockThe customer shared with us the amount that he felt he should have received credit for and it did not add upA typical discrepancy is on one or two line items, however most of the counts are agreed upon at the completion of the count with the customer signature on the return ledgerThe customer claimed that multiple line items were incorrect at totals that simply did not add upWe audited all of the other returns that that specific station entered that day and saw zero items that would have drawn red flagsDespite what we may have felt about the claimed discrepancy on the return, we agreed to credit the account anywayThe $2,was the amount that TNT credited off of the fireworks bill to settle the account with the customerWe met with the customer and we both came to an agreement that TNT would write off the remaining $2,from the billWe feel that TNT Fireworks resolved this issue with the customer.The nonprofit organizations are required to collect and pay the sales tax from the sale of fireworksThat is communicated on the first day when we fill out initial paperworkThere is an initial on our contracts that requires all organizations to acknowledge that they are required to collect and pay sales taxThe organizations also fill out a temporary sellers permit application from the State Board of EqualizationWhen we get the permit back from the State Board of Equalization it has the organization’s name listed along with the address for their sales locationThat permit is required to be displayed at the sales location for the duration of the saleThe customer also asked in June about the sales tax and it was communicated again that they needed to collect and pay the sales tax, because they are the operators collecting the money at the stand.We develop our business strategies based on decades of statistics and experience selling fireworksProviding the opportunity for nonprofit organizations to sell fireworks as a fundraiser with no upfront costs for over 5,customers nationwide is a testament to those business strategiesIn many circumstances, our customers tell us that selling TNT Fireworks is the number one fundraiser for their organizationOur company wouldn’t be where it is today without the decades of success that nonprofit organizations have held selling our product, using a business model that works.There is no argument that TNT Fireworks is a for-profit businessOur company has to turn a profit in order to provide this fundraising mechanism for over 5,customers nationwideTo say that TNT profited a single dollar with this customer is incorrectIn fact, TNT Fireworks would not have profited a single dollar even if we had not written off the $2,off of the customer’s billAll of the money that was collected on this account was paid out to the licensing, permits, rentals, insurance and vendors that TNT fronted on behalf of the organizationWe felt that based on the sales history and getting the rent right with the property owner on this location it would have been a successful opportunity for the nonprofit to raise money for its organizationAfter the season we heard the customer’s concerns about the bill, we agreed to an amount with the customer that they would pay and we wrote off the remaining balance of $2,off their accountTNT Fireworks met all contractual obligations with this customer and considers this account closed
*** ***TNT Fireworks

This letter is in response to a claim that was filed against our
company, TNT FireworksTNT Fireworks facilitates a fundraising program where local nonprofit organizations can fundraise for their organizations by selling fireworks during the week of of JulyAs the fireworks distributor, TNT enters into a contract with the nonprofit organization based on consignmentThe customer is sold product at a wholesale rate and they in turn sell it to the public at suggested retail pricesTNT also fronts the money for expenses involved with the fireworks stand including city licenses and/or permits, location and stand rentals, fire extinguishers and insurance
Our company does not ask for any of this money up frontCustomers are billed on July 5, at the conclusion of the sale, along with the wholesale cost of the fireworks that were soldThe remaining money left over, after paying the bill from TNT Fireworks and filing the sales tax return with the State Board of Equalization, is the organization's profit from the fundraiserThere is no guarantee on how much money a customer will make, but we do have sales histories on the locations that we operate and can always estimate for inquiring customers based off of previous sales on the locationsIn our operation, the more fireworks you sell, the more money you will make
We extend invitations to all of our customers to attend our TNT University OrientationThis orientation is essentially a training night where customers can learn more about how to be equipped to operate the fundraiserWe offer the orientation on two different nights in Orange County and the customer did not make an effort to attend either one of the training nights that were offeredAs a first year customer, it is imperative that at least one person from the organization attend to learn about the operation of the fireworks stand
At the conclusion of the fundraiser, the organization had a balance of $9,Since the customer used our credit card machine, those sales went directly toward paying off the bill with our CompanyThe customer's credit card sales totaled $3,We were left with an outstanding balance of $6,TNT communicated with the customer about his concerns about the billWe came to an agreement with the customer that if he paid $3,567, TNT would write off the remaining balance that was owed on the accountAfter the check was dropped off to TNT, the remaining $2,was written off the account and the customer received a statement showing the zero balance owed on the account
TNT Fireworks and our customers profit by selling product out of the fireworks standIt doesn't make sense for our company to set up our customer in an area that would not be a good sales locationIt is common for multiple fireworks stands to be present in the neighboring area in the city that the customer participated in, because of city ordinance regulations that limit the areas that allow us to set up our fireworks standsDespite the limits, this fireworks location was in a retail parking lot near the corner of a busy intersectionTraditionally, this fireworks location has been a solid location for fireworks
salesHowever, this year, the sales at this location were down by 50%They were the lowest sales that we have experienced from this city in the last yearsThis location was budgeted for 50% more sales than what transpired during the saleIt's tough to make money when you miss your projected sales by 50%
We have only days (July 1-July 4) to sell fireworksSeeing the low sales numbers, we asked around amongst our other stand operators and got reports back that this stand closed down earlyWhen those comments got back to us, we looked into the records of our credit card sales to find out that the last credit card transaction was made at 3:30pm on July In the fireworks business, the busiest sales time is between 4pm and 9pm on the of JulyBeing closed for those hours is the equivalent for being closed for a couple days in other businessesTo have zero credit card transactions during the busiest sales time of the entire fundraiser is unfortunate
it's unfortunate, because there is a lot of work that our company puts into place to ensure that all of our customers are set up to succeedServing over 5,fireworks customers nationwide, TNT Fireworks takes great pride making sure that all permits and applications are filed on time, that all locations are set up and able to pass inspections and ensure that all customer accounts are reconciledBy writing off the $2,we believe that we worked with the customer to come to a resolution on their outstanding balance when we didn't necessarily have toThis was money that the customer owed
To say that TNT Fireworks profited $6,from this endeavor is simply incorrectAfter paying city license fees, location rental, and insurance that we fronted for the customer and after paying our vendors, TNT Fireworks lost money on this dealThere was also a claim that presented that these were our expenses that the account was paying forThese expenses are licenses and permits that are required of the organization to be approved to operate a fireworks standMost of these are city and agency fees that TNT fronts on behalf of the organizationThese are not TNT Fireworks feesDespite seeing the numbers at the end of the season and knowing that this account would not be profitable for our company, we still reconciled the bill with the customer, wrote off the balance on the account and went deeper into the hole on this account
In conclusion, we feel that our company held up our end of the deal to provide the logistics and opportunities for this customer to make money by selling fireworksThe account's claim that we essentially set them up from the beginning to fail is unfoundedTNT made sure that all of the city deadlines were met, we filed their application with the city and fire agency, paid for permits upfront, filed their permits, rented a location to sell fireworks, built a stand on that location, delivered product to the location, provided signage and fire extinguishers, returned the product and reconciled the billWe believe that if the customer put in more effort to attend our training meetings and provided staffing to stay open during the busiest hours of sales (instead of closing early on the of July), this would have led to a more profitable fundraising experience for all parties involved

This letter is in response to a claim that was filed against our company, TNT Fireworks. TNT Fireworks facilitates a fundraising program where local nonprofit organizations can fundraise for their organizations by selling fireworks during the week of 4 of July. As the fireworks distributor, TNT...

enters into a contract with the nonprofit organization based on consignment. The customer is sold product at a wholesale rate and they in turn sell it to the public at suggested retail prices. TNT also fronts the money for expenses involved with the fireworks stand including city licenses and/or permits, location and stand rentals, fire extinguishers and insurance.
Our company does not ask for any of this money up front. Customers are billed on July 5, at the conclusion of the sale, along with the wholesale cost of the fireworks that were sold. The remaining money left over, after paying the bill from TNT Fireworks and filing the sales tax return with the State Board of Equalization, is the organization's profit from the fundraiser. There is no guarantee on how much money a customer will make, but we do have sales histories on the locations that we operate and can always estimate for inquiring customers based off of previous sales on the locations. In our operation, the more fireworks you sell, the more money you will make.
We extend invitations to all of our customers to attend our TNT University Orientation. This orientation is essentially a training night where customers can learn more about how to be equipped to operate the fundraiser. We offer the orientation on two different nights in Orange County and the customer did not make an effort to attend either one of the training nights that were offered. As a first year customer, it is imperative that at least one person from the organization attend to learn about the operation of the fireworks stand.
At the conclusion of the fundraiser, the organization had a balance of $9,330.24. Since the customer used our credit card machine, those sales went directly toward paying off the bill with our Company. The customer's credit card sales totaled $3,041.55. We were left with an outstanding balance of $6,288.69. TNT communicated with the customer about his concerns about the bill. We came to an agreement with the customer that if he paid $3,567, TNT would write off the remaining balance that was owed on the account. After the check was dropped off to TNT, the remaining $2,721.69 was written off the account and the customer received a statement showing the zero balance owed on the account.
TNT Fireworks and our customers profit by selling product out of the fireworks stand. It doesn't make sense for our company to set up our customer in an area that would not be a good sales location. It is common for multiple fireworks stands to be present in the neighboring area in the city that the customer participated in, because of city ordinance regulations that limit the areas that allow us to set up our fireworks stands. Despite the limits, this fireworks location was in a retail parking lot near the corner of a busy intersection. Traditionally, this fireworks location has been a solid location for fireworks
sales. However, this year, the sales at this location were down by 50%. They were the lowest sales that we have experienced from this city in the last 10 years. This location was budgeted for 50% more sales than what transpired during the sale. It's tough to make money when you miss your projected sales by 50%.
We have only 4 days (July 1-July 4) to sell fireworks. Seeing the low sales numbers, we asked around amongst our other stand operators and got reports back that this stand closed down early. When those comments got back to us, we looked into the records of our credit card sales to find out that the last credit card transaction was made at 3:30pm on July 4. In the fireworks business, the busiest sales time is between 4pm and 9pm on the 4 of July. Being closed for those hours is the equivalent for being closed for a couple days in other businesses. To have zero credit card transactions during the busiest sales time of the entire fundraiser is unfortunate.
it's unfortunate, because there is a lot of work that our company puts into place to ensure that all of our customers are set up to succeed. Serving over 5,000 fireworks customers nationwide, TNT Fireworks takes great pride making sure that all permits and applications are filed on time, that all locations are set up and able to pass inspections and ensure that all customer accounts are reconciled. By writing off the $2,721.69 we believe that we worked with the customer to come to a resolution on their outstanding balance when we didn't necessarily have to. This was money that the customer owed.
To say that TNT Fireworks profited $6,500 from this endeavor is simply incorrect. After paying city license fees, location rental, and insurance that we fronted for the customer and after paying our vendors, TNT Fireworks lost money on this deal. There was also a claim that presented that these were our expenses that the account was paying for. These expenses are licenses and permits that are required of the organization to be approved to operate a fireworks stand. Most of these are city and agency fees that TNT fronts on behalf of the organization. These are not TNT Fireworks fees. Despite seeing the numbers at the end of the season and knowing that this account would not be profitable for our company, we still reconciled the bill with the customer, wrote off the balance on the account and went deeper into the hole on this account.
In conclusion, we feel that our company held up our end of the deal to provide the logistics and opportunities for this customer to make money by selling fireworks. The account's claim that we essentially set them up from the beginning to fail is unfounded. TNT made sure that all of the city deadlines were met, we filed their application with the city and fire agency, paid for permits upfront, filed their permits, rented a location to sell fireworks, built a stand on that location, delivered product to the location, provided signage and fire extinguishers, returned the product and reconciled the bill. We believe that if the customer put in more effort to attend our training meetings and provided staffing to stay open during the busiest hours of sales (instead of closing early on the 4 of July), this would have led to a more profitable fundraising experience for all parties involved.

My name is [redacted] and I filed a complaint against tnt fireworks on July 23, 2015. I just wanted to let you know that the issue has been resolved. They refunded me the money that was overcharged.Thank you for your help[redacted]([redacted])[redacted]

Dear [redacted],We have received your letter dated November 17, 2017 regarding Claim ID # [redacted] from our customer [redacted] C. [redacted]. We have contacted [redacted] directly to address the concerns outlined in the complaint.As requested in your letter, we are notifying you that we have contacted our...

customer directly and are including a copy of the email sent to worthington [redacted] for your files.[redacted], Vice President for our Western Headquarters, will be mitigating this issue with [redacted] himself to promptly resolve and close this issue.Thank you for notifying us of the complaint. Please be assured that it will be resolved in a prompt and fair manner. 8Sincerely,[redacted]Lead Administrative CoordinatorTNT Fireworks, Inc.