Tobacco Plus

Business states that the consumer has attempted to return item to our store without proof of purchaseAll smoke shops in the area carry similar if not the same items and without a proof of purchase our business cannot verify where the purchase was madeAs far as the counterfeit allegations,
business has contacted the manufacturer and is assured of the authenticity of its productsThere is fake products on the market but those items would not found be at this business Even though the business is under no obligation to provide a refund or exchange without proof of purchase, they are willing, as a courtesy to a repeat customer, to give customer a similar product as the product he purchased is no longer available at the store

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I bought a [redacted] vaporizer pen from this place and it broke in 3 days. I got online to get the 1 year warranty that snoop dog offers with ALL of his products and I sent them pictures of it via there request they sent back the pictures of the fake one and the real one and all the differences between the two proving it was counterfeit.Desired Settlement: I would be happy with my $60 or a new REAL peice either would be acceptable.

Business

Response:

Business states that the consumer has attempted to return item to our store without proof of purchase. All smoke shops in the area carry similar if not the same items and without a proof of purchase our business cannot verify where the purchase was made. As far as the counterfeit allegations, business has contacted the manufacturer and is assured of the authenticity of its products. There is fake products on the market but those items would not found be at this business. Even though the business is under no obligation to provide a refund or exchange without proof of purchase, they are willing, as a courtesy to a repeat customer, to give customer a similar product as the product he purchased is no longer available at the store.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.