Absolutely poor service The delivery was fine but the management horrible The owner Julie T*** was unwilling to correct an error to assist me the customer I ordered a furniture set though W*** The furniture arrived a week prior to the company setting up a delivery date When they came they did not give me an option for delivery time just a one time block of 10- The wife took off work to receive the items but the company did not deliver everything When it was addressed with the driver he was not aware of the shipment When I spoke with Julie T*** she made the excuse that it was not with the original shipment and that they did forget it but I would need to wait another week to get it delivered I explained to her that this means I would have to take a monetary loss and take off again and she did not budge only stating that she did not have a truck coming to this area till next Tuesday When explained to her that it would not work she responded the same Her company showed zero respect for the customer or correcting their mistake and instead went for the least effort NO CUSTOMER SERVICE!
I called last week on Thursday, August 20th, to schedule an appointment so that the furniture that I purchased from Macy's would be delivered on Wednesday, August 26th. The rep confirmed that I would receive a call today, August 25th, to let me know the time of delivery. However, they never called. Therefore, I called and the rep told me that my delivery was cancelled. I never cancelled it and they said that they will be able to delivered my furniture next week. I already scheduled time to pick up the furniture and now, I have to look for another moving company because Tobin Transport is so unreliable and irresponsible. I cannot believe that Macy's recommended such a terrible moving company. I would never recommend such a terrible moving company.
Absolutely poor service The delivery was fine but the management horrible The owner Julie T*** was unwilling to correct an error to assist me the customer I ordered a furniture set though W*** The furniture arrived a week prior to the company setting up a delivery date When they came they did not give me an option for delivery time just a one time block of 10- The wife took off work to receive the items but the company did not deliver everything When it was addressed with the driver he was not aware of the shipment When I spoke with Julie T*** she made the excuse that it was not with the original shipment and that they did forget it but I would need to wait another week to get it delivered I explained to her that this means I would have to take a monetary loss and take off again and she did not budge only stating that she did not have a truck coming to this area till next Tuesday When explained to her that it would not work she responded the same Her company showed zero respect for the customer or correcting their mistake and instead went for the least effort NO CUSTOMER SERVICE!
I called last week on Thursday, August 20th, to schedule an appointment so that the furniture that I purchased from Macy's would be delivered on Wednesday, August 26th. The rep confirmed that I would receive a call today, August 25th, to let me know the time of delivery. However, they never called. Therefore, I called and the rep told me that my delivery was cancelled. I never cancelled it and they said that they will be able to delivered my furniture next week. I already scheduled time to pick up the furniture and now, I have to look for another moving company because Tobin Transport is so unreliable and irresponsible. I cannot believe that Macy's recommended such a terrible moving company. I would never recommend such a terrible moving company.