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Tocco Mannino Landscaping, Inc.

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Tocco Mannino Landscaping, Inc. Reviews (6)

Complaint: ***
I am rejecting this response because:As you can see from the above texts- *** was unable to get the concert tickets for meI did not cancel on herI was waiting outside the concert venue - waiting for the tickets to be e-mailed to meI was the one who contacted her saying that I was guessing she could not get the ticketsAs you see in her own words- she apologizes and said she really tried. I have all of our corespondences in writing with time and date on each one I have times where she tells me that a refund check is or was in the mail to meI also have her apologizing for not getting me the ticketsI did not cancel the order- that is a flat out lie that Karen is telling- I have everything g in writing and that is where the truth is.
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:as previously stated: I have everything in writing. I absolutely did not cancel the ticket order. I paid Karen in advance and was expecting the tickets. Karen told me on several occasions that she defiantly was getting the tickets and she gave me her word that I would absolutely have the tickets. I was at the concert venue waiting for Karen to e-mail me the tickets.  I contacted Karen right before the concert started and her reply was sorry, I really tried for you.   [redacted] company policy does not cover this specific situation - I do not want to work with [redacted] anymore and I should not be forced to work with her since she was the one who did not come the with the tickets. A full refund would be appreciated and the right thing for Karen to do
Sincerely,
[redacted]

Sent: Wednesday, December 30, 2015 7:15 PM To: drteam <[email protected]> Subject: FW: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   My name is Barbara D[redacted] and I am the Property Manager for [redacted] in [redacted].  To follow is...

Weingarten’s response to the Revdex.com Complaint #[redacted]: We have received continued complaints from business owners (our tenants) and customers at [redacted] that the parking lots are always full.  Our tenants and customers continue to observe individuals parking in [redacted]’s parking lots and leaving their vehicles to do business elsewhere.  The vehicle owners may work at the nearby hospitals, at a neighboring office complex, utilize [redacted] etc.  Essentially, these vehicle owners are not primarily doing business at our shopping center even though their vehicle is in our lot for an extended period of time. Per [redacted], an unauthorized vehicle can be removed from private property so long as there is displayed, in plain view at entrances to the property, a sign prohibiting public parking and indicating that vehicles will be removed at the owner’s expense.  To ensure that we are meeting the needs of our tenants and customers, vehicles are only tagged for towing if (1) the vehicle owner is observed leaving the property after they have parked at [redacted] or (2) the vehicle is parked in an unauthorized zone (accessible parking stalls, fire lanes, permit parking stalls, driveways, delivery zones, etc.).  If a vehicle owner exits their vehicle and enters one of [redacted]’s business establishments, their vehicle WILL NOT be tagged for towing. On 10/6/15 at approximately 8:00 AM, the towing company witnessed the driver of a [redacted] with plates [redacted] park at [redacted] and immediately exit the shopping center by foot.  The vehicle was tagged at 8:12 AM and towed at 3:08 PM.  We have obtained photo documentation from the towing company illustrating the car was parked on the property and tagged at 8:12 AM and later towed at 3:08 PM. While we appreciate the customers that shop at our tenants' businesses, our tenants rely on us to ensure that the parking lot is not being used by individuals who are doing business elsewhere.  If you should have any questions regarding this information, please do not hesitate to contact me. Barbara D[redacted] Property Manager [redacted]
WEINGARTEN REALTY Real Estate for Everyday Retail [redacted]  *  [redacted]  [redacted]
[redacted] O  |  [redacted] F

[redacted] is a mutual friend of a friend og mine. She asked me to get her 3 tickets to the [redacted] Concert in May. I explained to her that theses tickets were extremely impossible to get ( as she well knew)that is why she contacted me. She is a member of the [redacted] Fan...

club and could not get them that is why she contacted me. I have a contact that was going to get the tickets for her. Due to the high demand for these tickets they were not released until the day of the show which I explained to her. I had already purchased these seats for her and she decided to cancel the order. I did not cancel the order on her. I was charged for these tickets and I explained to her time and time again I could not get my money back. [redacted] goes to many shows as does her family I told her our policy is a merchandise credit. It is on our website, on the invoice that she received via email and regular mail. She is welcome to use her credit at anytime to any show she would like.

[redacted] can reject whatever she wants just like she canceled the order the day of the show. Our company policy is merchandise credits for some reason she thinks she is above company policy. She is welcome to use her credit whenever she would like. I know she goes to quite a bit of shows so I don't see a problem of her using it towards anything she wants.

To whom it may concern:  My apologies for not responding sooner but I had a death in the family . [redacted] was referred to me by a client named [redacted] to get him 4 tickets to [redacted] Wrestling at [redacted] March 17 thru 19 which I did. Unfortunately do to circumstances...

beyond my control that exact section he requested was unavailable. Section 101. I explained to [redacted] I could get 4 other tickets in section 418 and I would credit him back some money and he said to send them out to him which I did. I told him [redacted] canceled my order for his tickets and [redacted] the othe4 4 tickets which I did. He received the tickets and then realized he could get other tickets cheaper over the internet thru [redacted] because the market dropped on the internet and he expected me to refund him his money after I already purchased them for him which is totally unfair on his part. He asked me to give him his money back. I told him how do you expect me to give me your money back when I already paid fpr them and I could not get my money back. I had another client that would have benn happy to have purchased those tickets from me but he told me to send them to him. He then started threatening me said he was coming to my office I told him in 3 different emails I would not be in the office that day due to personal obligations and he still continued to bully me going to my office even when I wasn't there. he is a Vice President of [redacted] bank is this proper behavior? Bullying me a small business owner. I m sure he makes 6 figures a year. I am a small one woman business barely making ends meet. I did send him a $400 merchandise credit which he could use for other tickets. I never told him to purchase other ticket he did that on his own accord after he received the tickets I sent to him.Our company policy on our website and sales invoice is no refunds or cancellations if we have to upgrade or downgrade your order a proper merchandise credit will be issued. I hope you understand my side of the story and I am looking forwrad to [redacted] using his $400 dollar credit. Feel free to contact me if you have any further questions in this matter. Yours truly, Karen K[redacted] Bravo Entertainment [redacted]

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Address: PO Box 806242, St Clair Shores, Michigan, United States, 48080-6242

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