Complaint: [redacted] I am rejecting this response because:as previously stated: I have everything in writingI absolutely did not cancel the ticket orderI paid Karen in advance and was expecting the ticketsKaren told me on several occasions that she defiantly was getting the tickets and she gave me her word that I would absolutely have the ticketsI was at the concert venue waiting for Karen to e-mail me the tickets I contacted Karen right before the concert started and her reply was sorry, I really tried for you [redacted] company policy does not cover this specific situation - I do not want to work with [redacted] anymore and I should not be forced to work with her since she was the one who did not come the with the ticketsA full refund would be appreciated and the right thing for Karen to do Sincerely, [redacted]
[redacted] is a mutual friend of a friend og mineShe asked me to get her tickets to the [redacted] Concert in MayI explained to her that theses tickets were extremely impossible to get ( as she well knew)that is why she contacted meShe is a member of the [redacted] Fan club and could not get them that is why she contacted meI have a contact that was going to get the tickets for herDue to the high demand for these tickets they were not released until the day of the show which I explained to herI had already purchased these seats for her and she decided to cancel the orderI did not cancel the order on herI was charged for these tickets and I explained to her time and time again I could not get my money back [redacted] goes to many shows as does her family I told her our policy is a merchandise creditIt is on our website, on the invoice that she received via email and regular mailShe is welcome to use her credit at anytime to any show she would like
[redacted] can reject whatever she wants just like she canceled the order the day of the showOur company policy is merchandise credits for some reason she thinks she is above company policyShe is welcome to use her credit whenever she would likeI know she goes to quite a bit of shows so I don't see a problem of her using it towards anything she wants
Complaint: [redacted] I am rejecting this response because:as previously stated: I have everything in writingI absolutely did not cancel the ticket orderI paid Karen in advance and was expecting the ticketsKaren told me on several occasions that she defiantly was getting the tickets and she gave me her word that I would absolutely have the ticketsI was at the concert venue waiting for Karen to e-mail me the tickets I contacted Karen right before the concert started and her reply was sorry, I really tried for you [redacted] company policy does not cover this specific situation - I do not want to work with [redacted] anymore and I should not be forced to work with her since she was the one who did not come the with the ticketsA full refund would be appreciated and the right thing for Karen to do Sincerely, [redacted]
[redacted] is a mutual friend of a friend og mineShe asked me to get her tickets to the [redacted] Concert in MayI explained to her that theses tickets were extremely impossible to get ( as she well knew)that is why she contacted meShe is a member of the [redacted] Fan club and could not get them that is why she contacted meI have a contact that was going to get the tickets for herDue to the high demand for these tickets they were not released until the day of the show which I explained to herI had already purchased these seats for her and she decided to cancel the orderI did not cancel the order on herI was charged for these tickets and I explained to her time and time again I could not get my money back [redacted] goes to many shows as does her family I told her our policy is a merchandise creditIt is on our website, on the invoice that she received via email and regular mailShe is welcome to use her credit at anytime to any show she would like
[redacted] can reject whatever she wants just like she canceled the order the day of the showOur company policy is merchandise credits for some reason she thinks she is above company policyShe is welcome to use her credit whenever she would likeI know she goes to quite a bit of shows so I don't see a problem of her using it towards anything she wants