Appointment made online for 6/14/@ 8:a.m for door lock issues Car delivered on time and had no contact until we made phone calls, starting @ 3:pm Call from [redacted] @ 6:p.m(hours later), after voice messages Car parts ordered, should arrive on Wed Called Wednesday, after not getting any update and parts didn't arrive and [redacted] off Called Thursday morning, again, no call from dealership, and [redacted] "hoped" repairs would be completed, again, hopefully by Friday Arrived late Friday afternoon, repairs done and additional work, for $plus the $already agreed upon, was performed without our consent! Car arrived home and both rear seats had oily residue from technicians not using proper protection Took an hour of cleaning to return car to original condition when left @ [redacted] Shaw Husband was given all kinds of excuses for the $overage, none of which made any sense, to him or our year old daughter, but we were ready to be DONE with [redacted] *
On August 12, I went to Mike Shaw Toyota to purchase a Toyota Prius, I saw advertised on the internetIt was low mileage and a good priceWhen I arrived in afternoon I was told that the car had been just sold, although I had not been informed of thisI believe, but have no proof that the car was never available, and was used to lure customers in (Bait and Switch advertising)I was given a test drive in another Toyota Prius, which had more milesAlthough I was not as happy with this as the advertised vehicle, I eventually agreed to purchase it and made a $down payment through a credit card and financed the restI was buying the car with my wife, who was not present, and she needed to come into the dealership to complete the transactionI drove away from the dealership in this Prius leaving my Kia Optima at deadlership, which I traded in part exchange While I was driving home from the dealership, I noticed someone gesticulating at me as if there was a problem with the vehi
Bad Service! Took my Tacoma in for repair, was advised it would be ready around noon Was not ready till around 4pm Took my wife’s 4Runner in for tires and other maintenance Was supposed to be ready by end of day, NOT!! Had to call to find out it was not readyService Rider, “Morgan”, was off the next day When we went in, we found out there was an over charge and had been told untruth about battery warranty We left to avoid casing a scene, because we were going to have to wait till Morgan came back to resolve the problem I called back spoke with the Service Manager, “Jeff Barlow”, who offered to honor a non valid warranty and replace the battery for free We only asked to be charged for the service requested, as an honorable customer should I had to provide date of purchase for defective battery So hours later we finally retrieved our 4Runner Most frustrating, especially when arrangements were made ahead of time Of all the Toyota Dealerships we have been to in Texas, this one has given us bad service Other dealerships have a Host that meets you when you drive inAt Mike Shaw, you have to walk in to the Office and hope the Service Riders, will acknowledge your presence, before you get service It is to bad because the Dealership is on the west side of town and has potential
I had a pinon and new axils put on my Toyota Camry several months agoOn 3/12/I took my car into Mike Shaw's because of steering wheel shaking between and 4-MPHAlso the front end was dropping slightly when hitting ng bumps in the road and pulling to rightI had a wheel alignment done approximately one week prior at same dealershipI waited four hours for car to be evaluated even though I was the fifth person in lineThey came back and told me that the front end needed new struts and that the shaking g in the steering wheel was the result of a bad left inner tire rodI had to leave my car and picked up 3/16/I was told that everything was done and that I would not have any problems, including another wheel alignmentI paid $As I drove home, I noticed the car pulling to right and the steering wheel shaking bad between and MPHI returned it on the following morning and complainedThey took it back and started inspectingI waited another four hours
I have repeatedly told this business to no longer contact me in any wayI purchased a vehicle from the business in May 2012, had a less than positive experience with the sales person and sales manager at the time, but purchased the vehicle because it was exactly what I wanted for the price I wantedSince then, various sales people from the business have contacted me via phone, text message, and emailI have asked and told them to remove me in every way from their contact system as I have no desire to do business with them again - both because I do not care for their practices and because I no longer live in the areaLast year I spoke with the general manager, who assured me that my information would be removed and I would no longer be contacted by them, but it happened again in April and JuneTheir repeated harassment has led me to file complaints with the FTC, FCC, and Texas Attorney General for their repeated violation of consumer protection laws, consumer privacy laws, and tele
Worst service technicians ever!!!! Made mistake of paying for car first and couldn't drive off the lot!!! Had more problems then when it was brought in weeks before due to their technician!!!! Can't get an answer when it will ready!!!! It's not the first time another family member had same thing happen with them should of know better!!! Will never use MIKE SHAW again!!!
On August 12, I went to Mike Shaw Toyota to purchase a Toyota Prius, I saw advertised on the internetIt was low mileage and a good priceWhen I arrived in afternoon I was told that the car had been just sold, although I had not been informed of thisI believe, but have no proof that the car was never available, and was used to lure customers in (Bait and Switch advertising)I was given a test drive in another Toyota Prius, which had more milesAlthough I was not as happy with this as the advertised vehicle, I eventually agreed to purchase it and made a $down payment through a credit card and financed the restI was buying the car with my wife, who was not present, and she needed to come into the dealership to complete the transactionI drove away from the dealership in this Prius leaving my Kia Optima at deadlership, which I traded in part exchange
While I was driving home from the dealership, I noticed someone gesticulating at me as if there was a problem with the vehi
My wife and I purchased a used vehicle from Mike Shaw Toyota and were promised a second set of keys from them, which the salesman told us was left at his home We made several trips back to the dealers showroom and on the trip were told that there was a mistake, we had been told they would check with the previous owner and if available send us the additional keys On the trip they wouldn't even come and talk to me I was also called at home a little over a week after we bought the car and was threatened to "Either return the car or provide them with a new proof of insurance We paid cash for the car and even bought their extended warranty Why would they care if I had insurance, there was no money owed
We purchased a vehicle with a $down payments to Mike Shaw Toyota Robstown Texas on Friday February and as of February approximately hours after the keys being handed to us and driving off the lot with the car we Leasing the car stalled out going miles an hour on the freeway almost causing a horrible accident with our children who are five and four one of him is autistic and the other is disabled we immediately called the cells person *** *** of Mike Shaw Toyota Robstown Texas who sold the car to us and informed him of the matter and told him we needed to come in on Monday to either have this car repaired and them give us a rental car or a refund of her $we put for down payment on this Toyota Camry never received response so Monday my husband and I and two children went to the dealership ask them for the refund were told they were unable to refund us that money right then they would make a check the next day they received a text message from mr
I went in with the intent to purchase a Toyota 4Runner (I had previously purchased other vehicles from this dealership with no problem) After much negotiation the salesman and I shook hands and came to an agreement on the amount of money down and payment I was comfortable with When I went in to sign papers (hours later because they were so busy with other customers) the manager noticed the payment we agreed upon changed and was higherHe went to go talk to the salesman and supervisor who agreed on my terms and discovered that when my salesman was going back and forth, the manager and he were agreeing to different prices (something with the computer screen and the manager being overwhelmed because it was the last day of the month) and the supervisor did not agree to the terms and refused to honor the terms I agreed too with the salesman after he gotten approval from said supervisor He came in to talk to me and just kept telling me without admitting it that he couldn’t lose t
Appointment made online for 6/14/@ 8:a.m for door lock issues Car delivered on time and had no contact until we made phone calls, starting @ 3:pm Call from *** @ 6:p.m(hours later), after voice messages Car parts ordered, should arrive on Wed Called Wednesday, after not getting any update and parts didn't arrive and *** off Called Thursday morning, again, no call from dealership, and *** "hoped" repairs would be completed, again, hopefully by Friday Arrived late Friday afternoon, repairs done and additional work, for $plus the $already agreed upon, was performed without our consent! Car arrived home and both rear seats had oily residue from technicians not using proper protection Took an hour of cleaning to return car to original condition when left @ *** Shaw Husband was given all kinds of excuses for the $overage, none of which made any sense, to him or our year old daughter, but we were ready to be DONE with *** *
Appointment made online for 6/14/@ 8:a.m for door lock issues Car delivered on time and had no contact until we made phone calls, starting @ 3:pm Call from [redacted] @ 6:p.m(hours later), after voice messages Car parts ordered, should arrive on Wed Called Wednesday, after not getting any update and parts didn't arrive and [redacted] off Called Thursday morning, again, no call from dealership, and [redacted] "hoped" repairs would be completed, again, hopefully by Friday Arrived late Friday afternoon, repairs done and additional work, for $plus the $already agreed upon, was performed without our consent! Car arrived home and both rear seats had oily residue from technicians not using proper protection Took an hour of cleaning to return car to original condition when left @ [redacted] Shaw Husband was given all kinds of excuses for the $overage, none of which made any sense, to him or our year old daughter, but we were ready to be DONE with [redacted] *
On August 12, I went to Mike Shaw Toyota to purchase a Toyota Prius, I saw advertised on the internetIt was low mileage and a good priceWhen I arrived in afternoon I was told that the car had been just sold, although I had not been informed of thisI believe, but have no proof that the car was never available, and was used to lure customers in (Bait and Switch advertising)I was given a test drive in another Toyota Prius, which had more milesAlthough I was not as happy with this as the advertised vehicle, I eventually agreed to purchase it and made a $down payment through a credit card and financed the restI was buying the car with my wife, who was not present, and she needed to come into the dealership to complete the transactionI drove away from the dealership in this Prius leaving my Kia Optima at deadlership, which I traded in part exchange While I was driving home from the dealership, I noticed someone gesticulating at me as if there was a problem with the vehi
Bad Service! Took my Tacoma in for repair, was advised it would be ready around noon Was not ready till around 4pm Took my wife’s 4Runner in for tires and other maintenance Was supposed to be ready by end of day, NOT!! Had to call to find out it was not readyService Rider, “Morgan”, was off the next day When we went in, we found out there was an over charge and had been told untruth about battery warranty We left to avoid casing a scene, because we were going to have to wait till Morgan came back to resolve the problem I called back spoke with the Service Manager, “Jeff Barlow”, who offered to honor a non valid warranty and replace the battery for free We only asked to be charged for the service requested, as an honorable customer should I had to provide date of purchase for defective battery So hours later we finally retrieved our 4Runner Most frustrating, especially when arrangements were made ahead of time Of all the Toyota Dealerships we have been to in Texas, this one has given us bad service Other dealerships have a Host that meets you when you drive inAt Mike Shaw, you have to walk in to the Office and hope the Service Riders, will acknowledge your presence, before you get service It is to bad because the Dealership is on the west side of town and has potential
I had a pinon and new axils put on my Toyota Camry several months agoOn 3/12/I took my car into Mike Shaw's because of steering wheel shaking between and 4-MPHAlso the front end was dropping slightly when hitting ng bumps in the road and pulling to rightI had a wheel alignment done approximately one week prior at same dealershipI waited four hours for car to be evaluated even though I was the fifth person in lineThey came back and told me that the front end needed new struts and that the shaking g in the steering wheel was the result of a bad left inner tire rodI had to leave my car and picked up 3/16/I was told that everything was done and that I would not have any problems, including another wheel alignmentI paid $As I drove home, I noticed the car pulling to right and the steering wheel shaking bad between and MPHI returned it on the following morning and complainedThey took it back and started inspectingI waited another four hours
I have repeatedly told this business to no longer contact me in any wayI purchased a vehicle from the business in May 2012, had a less than positive experience with the sales person and sales manager at the time, but purchased the vehicle because it was exactly what I wanted for the price I wantedSince then, various sales people from the business have contacted me via phone, text message, and emailI have asked and told them to remove me in every way from their contact system as I have no desire to do business with them again - both because I do not care for their practices and because I no longer live in the areaLast year I spoke with the general manager, who assured me that my information would be removed and I would no longer be contacted by them, but it happened again in April and JuneTheir repeated harassment has led me to file complaints with the FTC, FCC, and Texas Attorney General for their repeated violation of consumer protection laws, consumer privacy laws, and tele
Worst service technicians ever!!!! Made mistake of paying for car first and couldn't drive off the lot!!! Had more problems then when it was brought in weeks before due to their technician!!!! Can't get an answer when it will ready!!!! It's not the first time another family member had same thing happen with them should of know better!!! Will never use MIKE SHAW again!!!
On August 12, I went to Mike Shaw Toyota to purchase a Toyota Prius, I saw advertised on the internetIt was low mileage and a good priceWhen I arrived in afternoon I was told that the car had been just sold, although I had not been informed of thisI believe, but have no proof that the car was never available, and was used to lure customers in (Bait and Switch advertising)I was given a test drive in another Toyota Prius, which had more milesAlthough I was not as happy with this as the advertised vehicle, I eventually agreed to purchase it and made a $down payment through a credit card and financed the restI was buying the car with my wife, who was not present, and she needed to come into the dealership to complete the transactionI drove away from the dealership in this Prius leaving my Kia Optima at deadlership, which I traded in part exchange
While I was driving home from the dealership, I noticed someone gesticulating at me as if there was a problem with the vehi
My wife and I purchased a used vehicle from Mike Shaw Toyota and were promised a second set of keys from them, which the salesman told us was left at his home We made several trips back to the dealers showroom and on the trip were told that there was a mistake, we had been told they would check with the previous owner and if available send us the additional keys On the trip they wouldn't even come and talk to me I was also called at home a little over a week after we bought the car and was threatened to "Either return the car or provide them with a new proof of insurance We paid cash for the car and even bought their extended warranty Why would they care if I had insurance, there was no money owed
We purchased a vehicle with a $down payments to Mike Shaw Toyota Robstown Texas on Friday February and as of February approximately hours after the keys being handed to us and driving off the lot with the car we Leasing the car stalled out going miles an hour on the freeway almost causing a horrible accident with our children who are five and four one of him is autistic and the other is disabled we immediately called the cells person *** *** of Mike Shaw Toyota Robstown Texas who sold the car to us and informed him of the matter and told him we needed to come in on Monday to either have this car repaired and them give us a rental car or a refund of her $we put for down payment on this Toyota Camry never received response so Monday my husband and I and two children went to the dealership ask them for the refund were told they were unable to refund us that money right then they would make a check the next day they received a text message from mr
I went in with the intent to purchase a Toyota 4Runner (I had previously purchased other vehicles from this dealership with no problem) After much negotiation the salesman and I shook hands and came to an agreement on the amount of money down and payment I was comfortable with When I went in to sign papers (hours later because they were so busy with other customers) the manager noticed the payment we agreed upon changed and was higherHe went to go talk to the salesman and supervisor who agreed on my terms and discovered that when my salesman was going back and forth, the manager and he were agreeing to different prices (something with the computer screen and the manager being overwhelmed because it was the last day of the month) and the supervisor did not agree to the terms and refused to honor the terms I agreed too with the salesman after he gotten approval from said supervisor He came in to talk to me and just kept telling me without admitting it that he couldn’t lose t
Appointment made online for 6/14/@ 8:a.m for door lock issues Car delivered on time and had no contact until we made phone calls, starting @ 3:pm Call from *** @ 6:p.m(hours later), after voice messages Car parts ordered, should arrive on Wed Called Wednesday, after not getting any update and parts didn't arrive and *** off Called Thursday morning, again, no call from dealership, and *** "hoped" repairs would be completed, again, hopefully by Friday Arrived late Friday afternoon, repairs done and additional work, for $plus the $already agreed upon, was performed without our consent! Car arrived home and both rear seats had oily residue from technicians not using proper protection Took an hour of cleaning to return car to original condition when left @ *** Shaw Husband was given all kinds of excuses for the $overage, none of which made any sense, to him or our year old daughter, but we were ready to be DONE with *** *