I did acknowledge that you would get a full refund of your adoption fee as stated in the contract we both signed That was put in the mail on December the 14th I am sorry again for your loss We take all of our rescues to the vet before they are adopted to make sure they are healthy Parvo is something that they do not test positive for until it has broken and they start to show signs We have no way of knowing they have been exposed until it breaks No rescue on transport that day showed any signs at all If they had, we would have cancelled ALL adoptions We do understand how serious parvo is and how contagious it is All of our crates are cleaned before and after each one is loaded for the vet or transport They have solid cleanings between any type of transport They are also changed at every stop during transport and if we need to stop in between our scheduled stops we doThe other complaint you read had nothing to do with the litter you adopted from, nor were they adopted the same day That was an adopter from about months ago who was waiting on another rescue to come available instead of getting a refund We haven't gotten one in that she was wanting We do not breed, we rescue We do not pick what comes in That complaint was resolved between her and I
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [As we had to treat the dog for the same illness over an extended period of time (including medicinal refills and medicated food), it actual comes out to around $nowI've attached the itemized receipts, which can separate those charges related to the illness and those not.] Regards, [redacted]
I do apologize for not responding in a timely manner to this complaintMy daughter went into labor and a week later finally delivered She needed extra care during this time and the first week after the baby was born ALL of our rescues do go to the vet and get checked prior to being adopted We do guarantee a healthy puppy Puppies get worms, it is a very common thing that happensIt does not mean the puppy is unhealthy unless it goes untreated We also state in our contract, if your puppy does get worms, let us know asap and we will send you dewormer All of our rescues get at least one round of dewormer before being adopted This particular puppy and his littermates had all gotten a good bill of health and received their health certificates before being placed in their forever homes The adopter in this case did try to call me twice Both times I was at the hospital with my daughter and unable to take calls I left for very short periods late at night while she was there I feel that if he goes back and reads his contract, he will see that we have done nothing wrong in this process
Complainant's Answer:Ms [redacted] indicated in her answer to the Revdex.com that they sent a refund on December 14, and as of December 23, nothing has been receivedAfter talking to Hands on Rescue (HOR) (Ms [redacted] ) on the day our puppy died on November 24, 2015, they indicated they would refund our money but when nothing came, I called again on December 7, 2015, and Ms [redacted] said they "did not know we wanted them to post date a check for December 14, 2015." Previously, nothing was ever said about post-dating a check and when Denise [redacted] said this I said to just post date the check and send it She also asked us not to file a complaint which sent a red flag with me Again, she has changed her answers many times and at this writing no check has been received and I do not trust that any check has ever been mailed.On November 15, when we were to pick up our puppy, the crates the puppies were in (4-puppies each in about crates) in the van were NOT clean (contained feces) and our puppy smelled of a very rank feces (we later learned this is an indication of parvo) and had over fleas which is dangerous for such a small and young puppyThis can cause anemia She also had diarrhea which [redacted] of HOR pointed out when we got her that "one of the puppies had diarrhea but he wasn't sure which one" From the minute we had our puppy in our hands she showed signs of lethargy and she was very underweight At the time we attributed this to the stress of the trip and leaving the mother but as dog lovers we wanted her and felt we could try and work with her Also, we were told by HOR she was weeks of age but I, along with licensed veterinarians, questioned this due to her size, development stage and actions and we all felt she was about weeks old and that she was taken from the mother at about 4-weeks of ageDuring the pick-up, we were provided vet records dated November 5, 2015, indicating that our puppy received a DHLPP (5-in-1) shot but if a dog is too young this does no good because the mother's antibodies are still in their systems; AND if they are exposed before the shot takes effect (at least a two week window) the vaccine is useless against this virus It must be noted that a dog that contracts parvo from the mother dog at birth has parvo that affects the heart; but a dog that contracts parvo as a puppy or adult dog the disease affects the intestines and bone marrow because these are the fastest growing cells in a puppy Parvo symptoms show up about days after the animal is exposed (she tested positive on November 18) According to the history provided by [redacted] during our conversations with him prior to adoption and the vet records, our puppy was in the possession of Hands of Rescue in Iva, South Carolina during the exposure Our puppy also had round worms that they treated her for but we learned she still had two days later at our vet visit and again, the amount of fleas she was infested with did not come from sanitary conditions All of this (age of the puppy, underweight, infested with fleas,vaccines too soon) is an indication of poor business practices not to mention the "smooth talk" provided by Mr [redacted] and Ms [redacted] .Lastly, if I read the Revdex.com complaint correctly, the second complaint from another client was dated November 18, and there was an additional one from so I believe that makes total when this complaint is added As filed in my original complaint, I would like to 1) receive my refund; and 2) I would stress that the business practice and the condition of this facility be investigated In my opinion, this rescue organization is in business for the money but not for the welfare of the animalsThank you for your attention to this matter [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this does not resolve my complaint.
I am rejecting the response based upon the fact that I called and emailed my concerns immediately the day of adoption This is evidence the illness was already in place This was confirmed by separate vets I feel my adoption fee should be returned In addition *** now *** is on his second dose of medications due to his parasites being so severe There is no way he could have been examined and it not be noted that he was full of parasites and required more than a basic deworming.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I now understand that *** daughter was in labor while she was avoiding my callsHowever, I called her many more than two times, as she claims Furthermore, I also called the other officer of the business multiple times and was never receivedThe business claims that my dog was treated for worms, but coccidia is not a wormMy vet informed me that the dog would have contracted this multiple days before being brought to me, and that a simple stool sample would be able to identify the issuei have now spent over dollars treating the illness Had the business taken the dog to a competent vet prior to sale, the illness would have been detected When the business claims that the stool was checked and the coccidia was not present, this means they are either being dishonest or the vet made a critical errorIn either case, I would like to be compensated At the very least, I would have appreciated a returned phone call.
Regards,
*** ***
I do apologize for not responding in a timely manner to this complaintMy daughter went into labor and a week later finally delivered She needed extra care during this time and the first week after the baby was born ALL of our rescues do go to the vet and get checked prior to
being adopted We do guarantee a healthy puppy Puppies get worms, it is a very common thing that happensIt does not mean the puppy is unhealthy unless it goes untreated We also state in our contract, if your puppy does get worms, let us know asap and we will send you dewormer All of our rescues get at least one round of dewormer before being adopted This particular puppy and his littermates had all gotten a good bill of health and received their health certificates before being placed in their forever homes The adopter in this case did try to call me twice Both times I was at the hospital with my daughter and unable to take calls I left for very short periods late at night while she was there I feel that if he goes back and reads his contract, he will see that we have done nothing wrong in this process
When I leave for transport, I make sure every rescue is up to date on shots, had a fecal and physical exam They can not go on transport to be adopted if they have any signs of sickness They must have solid stools If at any time they show any signs of sickness (not wanting to get
out to go potty, fever, diarrhea, etc.) their adoption is cancelled Even if it is during transport I still cancel the adoption for that day and bring the rescue back home with me to get the care he/she needs before going through with adoption *** showed no signs of sickness at any time while in my care I have an excellent vet that examines every one of my rescues He would not risk his practice by saying a sick animal is healthy I do this to help save the rescues from being put down or from living in horrible conditions There is no way I would intentionally adopt out a sick rescue That defeats the purpose of me doing this I want to address the overcrowding and unsanitary conditions I have over volunteers that are always in and out helping with the rescues I have in my care Water bowls and food bowls are washed numerous times a day, everydayMy floors are swept and mopped at least one time a day, everyday Kennels, dog houses, crates and playpens are scrubbed down after every single use There are times I have to turn rescues away when I do not have enough spots for them All of my rescues have plenty of space to run and play There is no overcrowding I copied this from *** that shows the reasons for coccidia.Causes Stress, as from moving, travel and weather changes, and being in an environment with other infected animals are the most common causes of this parasitic infection to developIt is spread through fecal matter, and is most commonly found in puppies that have contracted the parasite from an adult dogs' fecesThe coccidiosis infection is of particular danger for young dogs, since their immune systems are still underdeveloped. Coccidia is not a sign of him being in bad conditionsAs *** listed, the coccidia could have been brought on from the trip, weather changes and any other stress he could have gotten once he was in your home (new environment, different people in and out, being without his littermates, etc.) That doesn't make you a bad person, or mean anything is wrong with your home It just means he had a lot of different stressful things going on in a short period of time Hook worms are commonly passed in the mothers milk *** and his littermates were giving dewormer when they got to the rescue All of our rescues are given dewormer because worms are common in puppies There are times a second treatment is needed That is nothing negligent on Hands On Rescue. I do everything in my power to make sure every rescue that leaves from here is healthyWhen I go in to rescue these animals, I have no clue what I am getting I have had flea infested rescues that have taken me weeks to get rid of all the fleas I have had a rescue that when I picked her up she was on her death bed and had to be admitted to the hospital immediately because the people who had her did not keep her in a safe place and a dog in their neighborhood killed of her littermates and almost killed her I have dug trenches under old houses that have caved in to rescue puppies that their moms have abandoned, numerous times I have crawled under old farm buildings and searched through woods I have been woke up more times than I can count with the sound of crying puppies someone just left on my doorstepI do truly care about what I am doing I am sorry for everything you are going through, but I truly believe Hands On Rescue did nothing negligent to cause it
I am sorry you are not happy with the rescue puppy you adopted 95% of the dogs I rescue have fleas It is a very common for dogs to get fleas We do everything possible here at the rescue to rid them of the fleas as soon as we take them in We are not going to let them sit
on them for days just so the vet can see they have had them I take immediate measures as soon as they get here to make them comfortable and happy That includes them receiving a capstar the day they are rescued, getting a good long bath and then *** treatment The rescues that come in without fleas will get a good long bath and *** *** is used as a preventive It does not matter where you decide to adopt a rescue or buy a full bred from a breeder, both of them are going to use some type of flea treatment I do care deeply about what I do to place the rescues into loving and caring homes It is not about the money at all It is about making sure they get the life they deserve and to never end up in or back in a kill shelter In the first conversation with *** you mentioned one flea, when you spoke with me, you were saying fleas I did tell you how to take care of that At that point, you begin saying a flea infestation I took care of this litter myself and I know for a fact they were not infested with fleas They had all the treatments and the preventive to keep that from happening I am sorry you are not happy but I can not justify a refund when I have adopters who have had to deal with a deadly disease like parvo and their new family member did not survive it In the contract, it states a refund will be given in this instance only
I did contact my bank yesterday to see if the check had cleared As of yesterday, it had not I did put a stop payment on it and will resend the check out You will get a refund
Complainant's Answer:Ms*** indicated in her answer to the Revdex.com that they sent a refund on December 14, and as of December 23, 2015 nothing has been received. After talking to Hands on Rescue (HOR) (Ms***) on the day our puppy died on November 24, 2015, they indicated they would refund our money but when nothing came, I called again on December 7, 2015, and Ms*** said they "did not know we wanted them to post date a check for December 14, 2015." Previously, nothing was ever said about post-dating a check and when Denise *** said this I said to just post date the check and send it. She also asked us not to file a complaint which sent a red flag with me. Again, she has changed her answers many times and at this writing no check has been received and I do not trust that any check has ever been mailed.On November 15, when we were to pick up our puppy, the crates the puppies were in (4-puppies each in about crates) in the van were NOT clean (contained feces) and our puppy smelled of a very rank feces (we later learned this is an indication of parvo) and had over 80 fleas which is dangerous for such a small and young puppy. This can cause anemia. She also had diarrhea which *** *** of HOR pointed out when we got her that "one of the puppies had diarrhea but he wasn't sure which one. " From the minute we had our puppy in our hands she showed signs of lethargy and she was very underweight. At the time we attributed this to the stress of the trip and leaving the mother but as dog lovers we wanted her and felt we could try and work with her. Also, we were told by HOR she was weeks of age but I, along with licensed veterinarians, questioned this due to her size, development stage and actions and we all felt she was about weeks old and that she was taken from the mother at about 4-weeks of age. During the pick-up, we were provided vet records dated November 5, 2015, indicating that our puppy received a DHLPP (5-in-1) shot but if a dog is too young this does no good because the mother's antibodies are still in their systems; AND if they are exposed before the shot takes effect (at least a two week window) the vaccine is useless against this virus. It must be noted that a dog that contracts parvo from the mother dog at birth has parvo that affects the heart; but a dog that contracts parvo as a puppy or adult dog the disease affects the intestines and bone marrow because these are the fastest growing cells in a puppy. Parvo symptoms show up about days after the animal is exposed (she tested positive on November 18). According to the history provided by *** *** during our conversations with him prior to adoption and the vet records, our puppy was in the possession of Hands of Rescue in Iva, South Carolina during the exposure. Our puppy also had round worms that they treated her for but we learned she still had two days later at our vet visit and again, the amount of fleas she was infested with did not come from sanitary conditions. All of this (age of the puppy, underweight, infested with fleas,vaccines too soon) is an indication of poor business practices not to mention the "smooth talk" provided by Mr*** and Ms***.Lastly, if I read the Revdex.com complaint correctly, the second complaint from another client was dated November 18, and there was an additional one from so I believe that makes total when this complaint is added. As filed in my original complaint, I would like to 1) receive my refund; and 2) I would stress that the business practice and the condition of this facility be investigated. In my opinion, this rescue organization is in business for the money but not for the welfare of the animals. Thank you for your attention to this matter. *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[As we had to treat the dog for the same illness over an extended period of time (including medicinal refills and medicated food), it actual comes out to around $nowI've attached the itemized receipts, which can separate those charges related to the illness and those not.]
Regards,
*** ***
*** - Thank you for talking with me today. The response shown below is what I attempted to send on Dec 23, 2015. Again, I do NOT accept Hands on Rescue's response to the complaint as nothing has been resolved. As of today (December 28, 2015) no refund has been received. Thank you for your attention to this matter. *** *** *** *** - This message is in response to the comments made by Hands On Rescue. I also have no problem with any content of my complaint being posted on the Revdex.com's website in hopes that no one who is seeking to adopt a pet would have to go through the problems and sadness we encountered during this incident. We have since talked to many rescue organizations and veterinary practices who are appalled at what we experienced. We are not trusting of the organization as they have not lived up to their part of the contract by providing our refund, but we are also shocked that they do not do better by these animals that they "rescue" and appear to be in it for the money gained on pet lovers' emotions. Ironically, during the adoption, my husband asked *** *** of HOR if it was hard to give up the puppies and he said they have been doing it so long that no it wasn't, it was a business. In Ms*** response, I would have to ask her to produce a copy of the check or stop payment on the check (we never received) and issue another
I did acknowledge that you would get a full refund of your adoption fee as stated in the contract we both signed That was put in the mail on December the 14th I am sorry again for your loss We take all of our rescues to the vet before they are adopted to make sure they are
healthy Parvo is something that they do not test positive for until it has broken and they start to show signs We have no way of knowing they have been exposed until it breaks No rescue on transport that day showed any signs at all If they had, we would have cancelled ALL adoptions We do understand how serious parvo is and how contagious it is All of our crates are cleaned before and after each one is loaded for the vet or transport They have solid cleanings between any type of transport They are also changed at every stop during transport and if we need to stop in between our scheduled stops we doThe other complaint you read had nothing to do with the litter you adopted from, nor were they adopted the same day That was an adopter from about months ago who was waiting on another rescue to come available instead of getting a refund We haven't gotten one in that she was wanting We do not breed, we rescue We do not pick what comes in That complaint was resolved between her and I
I did speak with this adopter prior to everything coming to a stand still on the rescue end At that time I did agree to send him $ I will gladly send that to him after my first trip up which will be no later than Oct7th I am sorry if he feels we have been dishonest, but by no means have we lied or tried to lead our adopters wrong Our vet is a very competent vet that has been doing his job and well beyond for over years I'm not saying he doesn't make mistakes, we are all human
I did acknowledge that you would get a full refund of your adoption fee as stated in the contract we both signed That was put in the mail on December the 14th I am sorry again for your loss We take all of our rescues to the vet before they are adopted to make sure they are healthy Parvo is something that they do not test positive for until it has broken and they start to show signs We have no way of knowing they have been exposed until it breaks No rescue on transport that day showed any signs at all If they had, we would have cancelled ALL adoptions We do understand how serious parvo is and how contagious it is All of our crates are cleaned before and after each one is loaded for the vet or transport They have solid cleanings between any type of transport They are also changed at every stop during transport and if we need to stop in between our scheduled stops we doThe other complaint you read had nothing to do with the litter you adopted from, nor were they adopted the same day That was an adopter from about months ago who was waiting on another rescue to come available instead of getting a refund We haven't gotten one in that she was wanting We do not breed, we rescue We do not pick what comes in That complaint was resolved between her and I
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [As we had to treat the dog for the same illness over an extended period of time (including medicinal refills and medicated food), it actual comes out to around $nowI've attached the itemized receipts, which can separate those charges related to the illness and those not.] Regards, [redacted]
I do apologize for not responding in a timely manner to this complaintMy daughter went into labor and a week later finally delivered She needed extra care during this time and the first week after the baby was born ALL of our rescues do go to the vet and get checked prior to being adopted We do guarantee a healthy puppy Puppies get worms, it is a very common thing that happensIt does not mean the puppy is unhealthy unless it goes untreated We also state in our contract, if your puppy does get worms, let us know asap and we will send you dewormer All of our rescues get at least one round of dewormer before being adopted This particular puppy and his littermates had all gotten a good bill of health and received their health certificates before being placed in their forever homes The adopter in this case did try to call me twice Both times I was at the hospital with my daughter and unable to take calls I left for very short periods late at night while she was there I feel that if he goes back and reads his contract, he will see that we have done nothing wrong in this process
Complainant's Answer:Ms [redacted] indicated in her answer to the Revdex.com that they sent a refund on December 14, and as of December 23, nothing has been receivedAfter talking to Hands on Rescue (HOR) (Ms [redacted] ) on the day our puppy died on November 24, 2015, they indicated they would refund our money but when nothing came, I called again on December 7, 2015, and Ms [redacted] said they "did not know we wanted them to post date a check for December 14, 2015." Previously, nothing was ever said about post-dating a check and when Denise [redacted] said this I said to just post date the check and send it She also asked us not to file a complaint which sent a red flag with me Again, she has changed her answers many times and at this writing no check has been received and I do not trust that any check has ever been mailed.On November 15, when we were to pick up our puppy, the crates the puppies were in (4-puppies each in about crates) in the van were NOT clean (contained feces) and our puppy smelled of a very rank feces (we later learned this is an indication of parvo) and had over fleas which is dangerous for such a small and young puppyThis can cause anemia She also had diarrhea which [redacted] of HOR pointed out when we got her that "one of the puppies had diarrhea but he wasn't sure which one" From the minute we had our puppy in our hands she showed signs of lethargy and she was very underweight At the time we attributed this to the stress of the trip and leaving the mother but as dog lovers we wanted her and felt we could try and work with her Also, we were told by HOR she was weeks of age but I, along with licensed veterinarians, questioned this due to her size, development stage and actions and we all felt she was about weeks old and that she was taken from the mother at about 4-weeks of ageDuring the pick-up, we were provided vet records dated November 5, 2015, indicating that our puppy received a DHLPP (5-in-1) shot but if a dog is too young this does no good because the mother's antibodies are still in their systems; AND if they are exposed before the shot takes effect (at least a two week window) the vaccine is useless against this virus It must be noted that a dog that contracts parvo from the mother dog at birth has parvo that affects the heart; but a dog that contracts parvo as a puppy or adult dog the disease affects the intestines and bone marrow because these are the fastest growing cells in a puppy Parvo symptoms show up about days after the animal is exposed (she tested positive on November 18) According to the history provided by [redacted] during our conversations with him prior to adoption and the vet records, our puppy was in the possession of Hands of Rescue in Iva, South Carolina during the exposure Our puppy also had round worms that they treated her for but we learned she still had two days later at our vet visit and again, the amount of fleas she was infested with did not come from sanitary conditions All of this (age of the puppy, underweight, infested with fleas,vaccines too soon) is an indication of poor business practices not to mention the "smooth talk" provided by Mr [redacted] and Ms [redacted] .Lastly, if I read the Revdex.com complaint correctly, the second complaint from another client was dated November 18, and there was an additional one from so I believe that makes total when this complaint is added As filed in my original complaint, I would like to 1) receive my refund; and 2) I would stress that the business practice and the condition of this facility be investigated In my opinion, this rescue organization is in business for the money but not for the welfare of the animalsThank you for your attention to this matter [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this does not resolve my complaint.
I am rejecting the response based upon the fact that I called and emailed my concerns immediately the day of adoption This is evidence the illness was already in place This was confirmed by separate vets I feel my adoption fee should be returned In addition *** now *** is on his second dose of medications due to his parasites being so severe There is no way he could have been examined and it not be noted that he was full of parasites and required more than a basic deworming.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I now understand that *** daughter was in labor while she was avoiding my callsHowever, I called her many more than two times, as she claims Furthermore, I also called the other officer of the business multiple times and was never receivedThe business claims that my dog was treated for worms, but coccidia is not a wormMy vet informed me that the dog would have contracted this multiple days before being brought to me, and that a simple stool sample would be able to identify the issuei have now spent over dollars treating the illness Had the business taken the dog to a competent vet prior to sale, the illness would have been detected When the business claims that the stool was checked and the coccidia was not present, this means they are either being dishonest or the vet made a critical errorIn either case, I would like to be compensated At the very least, I would have appreciated a returned phone call.
Regards,
*** ***
I do apologize for not responding in a timely manner to this complaintMy daughter went into labor and a week later finally delivered She needed extra care during this time and the first week after the baby was born ALL of our rescues do go to the vet and get checked prior to
being adopted We do guarantee a healthy puppy Puppies get worms, it is a very common thing that happensIt does not mean the puppy is unhealthy unless it goes untreated We also state in our contract, if your puppy does get worms, let us know asap and we will send you dewormer All of our rescues get at least one round of dewormer before being adopted This particular puppy and his littermates had all gotten a good bill of health and received their health certificates before being placed in their forever homes The adopter in this case did try to call me twice Both times I was at the hospital with my daughter and unable to take calls I left for very short periods late at night while she was there I feel that if he goes back and reads his contract, he will see that we have done nothing wrong in this process
They are replacing the puppy as requested, they hadn't responded to my messages because they were out of town for a family emergency
When I leave for transport, I make sure every rescue is up to date on shots, had a fecal and physical exam They can not go on transport to be adopted if they have any signs of sickness They must have solid stools If at any time they show any signs of sickness (not wanting to get
out to go potty, fever, diarrhea, etc.) their adoption is cancelled Even if it is during transport I still cancel the adoption for that day and bring the rescue back home with me to get the care he/she needs before going through with adoption *** showed no signs of sickness at any time while in my care I have an excellent vet that examines every one of my rescues He would not risk his practice by saying a sick animal is healthy I do this to help save the rescues from being put down or from living in horrible conditions There is no way I would intentionally adopt out a sick rescue That defeats the purpose of me doing this I want to address the overcrowding and unsanitary conditions I have over volunteers that are always in and out helping with the rescues I have in my care Water bowls and food bowls are washed numerous times a day, everydayMy floors are swept and mopped at least one time a day, everyday Kennels, dog houses, crates and playpens are scrubbed down after every single use There are times I have to turn rescues away when I do not have enough spots for them All of my rescues have plenty of space to run and play There is no overcrowding I copied this from *** that shows the reasons for coccidia.Causes Stress, as from moving, travel and weather changes, and being in an environment with other infected animals are the most common causes of this parasitic infection to developIt is spread through fecal matter, and is most commonly found in puppies that have contracted the parasite from an adult dogs' fecesThe coccidiosis infection is of particular danger for young dogs, since their immune systems are still underdeveloped. Coccidia is not a sign of him being in bad conditionsAs *** listed, the coccidia could have been brought on from the trip, weather changes and any other stress he could have gotten once he was in your home (new environment, different people in and out, being without his littermates, etc.) That doesn't make you a bad person, or mean anything is wrong with your home It just means he had a lot of different stressful things going on in a short period of time Hook worms are commonly passed in the mothers milk *** and his littermates were giving dewormer when they got to the rescue All of our rescues are given dewormer because worms are common in puppies There are times a second treatment is needed That is nothing negligent on Hands On Rescue. I do everything in my power to make sure every rescue that leaves from here is healthyWhen I go in to rescue these animals, I have no clue what I am getting I have had flea infested rescues that have taken me weeks to get rid of all the fleas I have had a rescue that when I picked her up she was on her death bed and had to be admitted to the hospital immediately because the people who had her did not keep her in a safe place and a dog in their neighborhood killed of her littermates and almost killed her I have dug trenches under old houses that have caved in to rescue puppies that their moms have abandoned, numerous times I have crawled under old farm buildings and searched through woods I have been woke up more times than I can count with the sound of crying puppies someone just left on my doorstepI do truly care about what I am doing I am sorry for everything you are going through, but I truly believe Hands On Rescue did nothing negligent to cause it
I am sorry you are not happy with the rescue puppy you adopted 95% of the dogs I rescue have fleas It is a very common for dogs to get fleas We do everything possible here at the rescue to rid them of the fleas as soon as we take them in We are not going to let them sit
on them for days just so the vet can see they have had them I take immediate measures as soon as they get here to make them comfortable and happy That includes them receiving a capstar the day they are rescued, getting a good long bath and then *** treatment The rescues that come in without fleas will get a good long bath and *** *** is used as a preventive It does not matter where you decide to adopt a rescue or buy a full bred from a breeder, both of them are going to use some type of flea treatment I do care deeply about what I do to place the rescues into loving and caring homes It is not about the money at all It is about making sure they get the life they deserve and to never end up in or back in a kill shelter In the first conversation with *** you mentioned one flea, when you spoke with me, you were saying fleas I did tell you how to take care of that At that point, you begin saying a flea infestation I took care of this litter myself and I know for a fact they were not infested with fleas They had all the treatments and the preventive to keep that from happening I am sorry you are not happy but I can not justify a refund when I have adopters who have had to deal with a deadly disease like parvo and their new family member did not survive it In the contract, it states a refund will be given in this instance only
I did contact my bank yesterday to see if the check had cleared As of yesterday, it had not I did put a stop payment on it and will resend the check out You will get a refund
Complainant's Answer:Ms*** indicated in her answer to the Revdex.com that they sent a refund on December 14, and as of December 23, 2015 nothing has been received. After talking to Hands on Rescue (HOR) (Ms***) on the day our puppy died on November 24, 2015, they indicated they would refund our money but when nothing came, I called again on December 7, 2015, and Ms*** said they "did not know we wanted them to post date a check for December 14, 2015." Previously, nothing was ever said about post-dating a check and when Denise *** said this I said to just post date the check and send it. She also asked us not to file a complaint which sent a red flag with me. Again, she has changed her answers many times and at this writing no check has been received and I do not trust that any check has ever been mailed.On November 15, when we were to pick up our puppy, the crates the puppies were in (4-puppies each in about crates) in the van were NOT clean (contained feces) and our puppy smelled of a very rank feces (we later learned this is an indication of parvo) and had over 80 fleas which is dangerous for such a small and young puppy. This can cause anemia. She also had diarrhea which *** *** of HOR pointed out when we got her that "one of the puppies had diarrhea but he wasn't sure which one. " From the minute we had our puppy in our hands she showed signs of lethargy and she was very underweight. At the time we attributed this to the stress of the trip and leaving the mother but as dog lovers we wanted her and felt we could try and work with her. Also, we were told by HOR she was weeks of age but I, along with licensed veterinarians, questioned this due to her size, development stage and actions and we all felt she was about weeks old and that she was taken from the mother at about 4-weeks of age. During the pick-up, we were provided vet records dated November 5, 2015, indicating that our puppy received a DHLPP (5-in-1) shot but if a dog is too young this does no good because the mother's antibodies are still in their systems; AND if they are exposed before the shot takes effect (at least a two week window) the vaccine is useless against this virus. It must be noted that a dog that contracts parvo from the mother dog at birth has parvo that affects the heart; but a dog that contracts parvo as a puppy or adult dog the disease affects the intestines and bone marrow because these are the fastest growing cells in a puppy. Parvo symptoms show up about days after the animal is exposed (she tested positive on November 18). According to the history provided by *** *** during our conversations with him prior to adoption and the vet records, our puppy was in the possession of Hands of Rescue in Iva, South Carolina during the exposure. Our puppy also had round worms that they treated her for but we learned she still had two days later at our vet visit and again, the amount of fleas she was infested with did not come from sanitary conditions. All of this (age of the puppy, underweight, infested with fleas,vaccines too soon) is an indication of poor business practices not to mention the "smooth talk" provided by Mr*** and Ms***.Lastly, if I read the Revdex.com complaint correctly, the second complaint from another client was dated November 18, and there was an additional one from so I believe that makes total when this complaint is added. As filed in my original complaint, I would like to 1) receive my refund; and 2) I would stress that the business practice and the condition of this facility be investigated. In my opinion, this rescue organization is in business for the money but not for the welfare of the animals. Thank you for your attention to this matter. *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[As we had to treat the dog for the same illness over an extended period of time (including medicinal refills and medicated food), it actual comes out to around $nowI've attached the itemized receipts, which can separate those charges related to the illness and those not.]
Regards,
*** ***
*** - Thank you for talking with me today. The response shown below is what I attempted to send on Dec 23, 2015. Again, I do NOT accept Hands on Rescue's response to the complaint as nothing has been resolved. As of today (December 28, 2015) no refund has been received. Thank you for your attention to this matter. *** *** *** *** - This message is in response to the comments made by Hands On Rescue. I also have no problem with any content of my complaint being posted on the Revdex.com's website in hopes that no one who is seeking to adopt a pet would have to go through the problems and sadness we encountered during this incident. We have since talked to many rescue organizations and veterinary practices who are appalled at what we experienced. We are not trusting of the organization as they have not lived up to their part of the contract by providing our refund, but we are also shocked that they do not do better by these animals that they "rescue" and appear to be in it for the money gained on pet lovers' emotions. Ironically, during the adoption, my husband asked *** *** of HOR if it was hard to give up the puppies and he said they have been doing it so long that no it wasn't, it was a business. In Ms*** response, I would have to ask her to produce a copy of the check or stop payment on the check (we never received) and issue another
I did acknowledge that you would get a full refund of your adoption fee as stated in the contract we both signed That was put in the mail on December the 14th I am sorry again for your loss We take all of our rescues to the vet before they are adopted to make sure they are
healthy Parvo is something that they do not test positive for until it has broken and they start to show signs We have no way of knowing they have been exposed until it breaks No rescue on transport that day showed any signs at all If they had, we would have cancelled ALL adoptions We do understand how serious parvo is and how contagious it is All of our crates are cleaned before and after each one is loaded for the vet or transport They have solid cleanings between any type of transport They are also changed at every stop during transport and if we need to stop in between our scheduled stops we doThe other complaint you read had nothing to do with the litter you adopted from, nor were they adopted the same day That was an adopter from about months ago who was waiting on another rescue to come available instead of getting a refund We haven't gotten one in that she was wanting We do not breed, we rescue We do not pick what comes in That complaint was resolved between her and I
I did speak with this adopter prior to everything coming to a stand still on the rescue end At that time I did agree to send him $ I will gladly send that to him after my first trip up which will be no later than Oct7th I am sorry if he feels we have been dishonest, but by no means have we lied or tried to lead our adopters wrong Our vet is a very competent vet that has been doing his job and well beyond for over years I'm not saying he doesn't make mistakes, we are all human