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Today's Furniture & Waterbed Reviews (1)

Initial Business Response /* (1000, 5, 2015/08/07) */
To: Case #- *** ***
Manager Writing Response:
The furniture customer purcharge was not a used, not a damaged, irregularTwo twin bed, dresser mirror on nitestand on special order from manufacturer made
On 5/2/
customer came to our storeWalkin met me, my name: Macy salelady and managerSee the bed room set has been set up on the show room (Bed in Queen Size)they look over, open the drawers, watch the colorThey like it and place a special orderThis order was twinsize bed (including head boards, foot board, rail) Dresser mirror, nitestandNot sale is $delivery to more no valley area, set them up on the room cost $100.00, sale tax $Total $9,in invoice #XXXXXX style, color and note is special order was been wroten down very clearly on the invoiceHad special big letter say Special orderNo exchangeNo refundShe read all note as well she agree and signature done
Merchance was been delivery and set up comped on 5/13/They did check it out and sign for receivedThe next day customer call and bring back the nitestand because one drawer wasn't clossing goodShe also complaint about the dresser don't had the wood board cover in side bottom each drawer we try to explain that was the way company make itThe styles she want maybe too expensive up to $5,and now no more manufactory made like that kindShe double check the dresser on show room displayShe agree to Exchange the another one (order the new one, not on the show room display)later one week we had new dresser, new nitestand go delivery for her homeBut her spouse denied to accept event don't let driver bring insideThe goods nothing wrong She call back and request do more support on the railWe try to explain that now manufactury they made alway like thatBut we try to get her happy, we accept one more exchange we reorder new ona and manufactory they made more carefullyBefore we delivery the dresser and nite standWe call her to come to check it outShe came look, touch every where, open each drawer, check, touch each drawer in side, out sideFinally she acceptedThe day delivery we carefully to write down the separate paper work that she did check; she accepted and time warranty of manufacturyShe did sign ok and signature on 6/23/Every done very well
On another day later she call back complain about the collor doesn't matching perfectWe explain to her about collor look like that because material made by pine wook with oil stain collorIt not the painting! or I stain go through differen, difference pice of wood may appear different since, same place is darker or lighterFinaly she want return the dresser with refund to her $for she go to buy on another storeWe try made her happy we accept but just $dollar, we charge on sale not $Three day later she call back,she said she shop around the price more expensiveWe said because we sell for her the very low priceBut her spouce keep change their mind on the goods the orderThey want cancel everything get money backWe did try the best the best to serviced with honestly, patience to make the customer happyBut she still want money back with nothing wrong on the furniture they purchase!!!
To resolve this issue for custoemr happy we accept the dresser, mirror return get the money back in price had been sale was $plus sale tax $Total refund $Please understand for businessThank a lot
Macy
Initial Consumer Rebuttal /* (3000, 13, 2015/10/19) */
***Document Attached***
Final Business Response /* (1000, 18, 2015/11/03) */
The set was on sale its on the showroom price tag is $999- included: Queen size bed, dresser, mirror nitestandShe want order twin bed, dresser mirror, nitestand (The twin bed in this styles we never had a sale before and after) That the special order and The price became $11,
Again, we did call the manufacturing said the problem they did take care, send another dresser (two time) for exchangeWe're also do the best to adjust, refinish for better and delivery back to them three timesThe last dresser, she came to the store check it out very carefully, open any drawers, toughing any where in side,out side.She did sign in the paper accepted it for delivery back for her
All picture she sendIt all the same with the merchandise we having on the showroom demoThe styles, the material, the wood stain, the way the made*** she know thatBut her spouse want in side the dresser on the bottom the drawer must have the wood board cover aroundManufactury never did this styles like he want
To resolve this problem customer should call, contact direct with the manufactory complaint about quality, the way they made, etcwe're the furniture resale storeWe do the right thing in business., take care the best of the best already we did- We can't not take it back and refund full money like she want
There is the manufactury name
Best Quality Furniture, Inc
*** S *** St
Huntington Park, Ca XXXXX
***
Sincerely,
*** ***
Final Consumer Response /* (3000, 25, 2015/11/16) */
I was trying to send a response on 11/12/but my computer was acting upSo I'm faxing this on 11/13/The price on the set said She said you have your choice of what size bedShe displayed queen size with the set on the floorI told her I wanted twin bedsWe had been looking at furniture all day, Jeromes, Ashley, Mathis Bros, and American Furniture Company, I was going to another store but I stopped in there to lookSome bedroom sets only come in certain sizeShe said it was our choice in that set you can get in sizesI only wanted one night stand so she said not just But she writes to you that the other night stand same kind was $150.00? So she takes off and charges me $for the oneSome weeks have past from me calling 5/13/her to resolve these problemsWe called the same day before 5:the same day this damaged furniture to my houseHe had to go more deliveries in Moreno Valley he says never staging for us to check anythingThe first dresser sat in my house for weeksWhile she was on the country, family problems, not here, etcI called so many times and went down there so many timesThe first time I went on 5/she out of country until after 5/I kept calling and going by thereShe was very rude talking loud telling me I want perfect, I should have spent for that, I was being difficult that is how company she got it from makes it!! No one complains in years just meI asked over times for my money back she said she going to make me a happy customerShe would never give me and my spouse our money backMy spouse called one time on 5/spoke to ESLA she told him there would be a 30% re-stocking feeWhen Macy called us back she talked to my husband told him she was out of the countryBut the number on our caller ID was there store down the street 1/blocks downIt was being clearanced out when I went in there one day after calling and going to the today store looking for herI saw the same delivery guys and the salesman/repairman in there(Later I saw the guy who told me he fix the dresser that was in the dark back roomSame problems, splinters, drawers dont fit, did not see color stain until he bought it and put it in the backroomMy husband told macy that we wanted our money back on 5/because he said no one sells anyone something on pretense like thatHe told her we gave you our hard earned money with honesty and your company was scamming usHe never spoke to them againShe wrote I know that, the furniture was a scam and she knew that not us because no one would give anyone that kind of money for irregular, damaged furniture $the whole ordeal has been a devastating nightmareIt has caused us a financial burden because we are trying to save for other furniture I was buying for my houseNow I am trying to save to buy another bedroom set for my grand daughtersThe 2nd dresser she bought to my house had a big chunk of broken wood on the front I took a picture & sent it too youI also took a picture of the stain against the night stand to show the very mismatched colorThe inside has the same problems as the first oneDrawers dont fit, wood splints put on side of every drawersHow could a company that has been in business (Best Quality Furniture)for years the website from the info she provided finally on 11/3/to the Revdex.com that she refused to give meI was told it was private infoI am years old and have bought a lot of furniture over the years for my homesBut never have I ever been robbed and scammed like thisShe never talked to my spouse, I told her all the things that was wrong and she knew that when she went and bought itShe states how she tried to ad just it and refinish it for betterWhy would you do that for furniture that was nothing wrong with it she states? If she knew on 5/& 5/the furniture was in poor condition why would she go & get more in poor condition, dangerous, broken and not working properly? She had a attitude with me because I complained she did not get anything one week later bought damaged dresser to our house after and my spouse inspected it and would not let him put the display ED damaged furnitureThe delivery guy (her son) got madThe paper they said I signed on 6/23/was not shown to me or signed by me until 6/24/At the same time we were speaking to the delivery man (her son) about itHe got a attitude with my spouse because he told him to take it back it does not match the setThe man was rude and I signed for a what he said was a warrantyAfter he left abruptly I was reading the paper and it was not what they saidI went to work the next day 6/and delivered to them papers that said the fake warranty was null and voidMacy was not there for a lot of the situations she was responding to the Revdex.com aboutA lot of the statements are untrueI felt what they were doing was wrong and I did not agreeThey kept telling me they were going to make things right and happyBut all along they were scamming and frauding us willfully and intentionally with maliceI felt like there was no one to report her to until my spouse said again we need to file a complaint on the furniture companyWe never changed our find on what we were lead to believe was new finely manufactured furnitureThey were saying it was the company that made the furniture wont give me our money backShe had no intention of doing anything right just scamming us!! I know she has done this to a lot of people because my co-worker said that is a lousy place, and there was always no customers in the storeI wish I had knowed that before she scammed me out of $I want my total money back, I want her business license revoked
*** ***

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Address: 1181 South E Street, San Bernardino, California, United States, 92408-1955

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